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AvidXchange

AvidXchange

Composite Score
8.0 /10
CX Score
8.4 /10
Category
AvidXchange
8.0 /10

What is AvidXchange?

With AP automation solutions, powered by AI, businesses like yours can increase efficiency, visibility, and control in your accounts payable process. Seamlessly integrated with your current accounting system or ERP, and connected to one of the largest supplier networks, you’re able to process invoices and make payments without touching any paper.

Company Details


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Awards & Recognition

AvidXchange won the following awards in the AP Automation category

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AvidXchange Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on AvidXchange.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

88 Likeliness to Recommend

Up 2
Since last award

100 Plan to Renew

80 Satisfaction of Cost Relative to Value

Up 3
Since last award


Emotional Footprint Overview

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Emotional Footprint Overview

Product Experience:
94%
Negotiation and Contract:
92%
Conflict Resolution:
97%
Strategy & Innovation:
98%
Service Experience:
92%

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+94 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love AvidXchange?

Chart

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2% Negative
3% Neutral
95% Positive

Pros

  • Continually Improving Product
  • Trustworthy
  • Inspires Innovation
  • Altruistic

Feature Ratings

Average 81

Self Service Portal

86

Compliance Management

85

Batch Processing

85

Automated Workflow

83

Content Repository

83

Optical Character Recognition

82

Fraud Management

81

Payment Tracking

80

Payments Scheduling

80

Reconciliation

76

Vendor Capability Ratings

Average 80

Ease of IT Administration

86

Ease of Implementation

84

Usability and Intuitiveness

84

Availability and Quality of Training

83

Business Value Created

82

Ease of Data Integration

81

Breadth of Features

80

Vendor Support

79

Product Strategy and Rate of Improvement

76

Quality of Features

75

Ease of Customization

74

AvidXchange Reviews

Tiana C.

  • Role: Finance
  • Industry: Other
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Apr 2025

Very efficient and streamlining

Likeliness to Recommend

10 /10

What differentiates AvidXchange from other similar products?

It provides data integration seamlessly with ERP system, allowing teams to collaborate and get data effectively.

What is your favorite aspect of this product?

Paperless and fraud protection

What do you dislike most about this product?

Don't have any negative feedback. Avid has done some great improvements to refunds and voided disbursements which was our only pain point.

What recommendations would you give to someone considering this product?

Avidxchange requires some administration but has allowed for our teams to focus our attention on reconciling and vendor management then on tracking and fraud.

Pros

  • Caring
  • Respectful
  • Security Protects
  • Helps Innovate
  • Role: Finance
  • Industry: Other
  • Involvement: End User of Application
Validated Review
Anonymous Reviewer

Submitted Apr 2025

AvidXChange works to pay lots of groups at once.

Likeliness to Recommend

9 /10

Pros

  • Respectful
  • Helps Innovate
  • Continually Improving Product
  • Reliable

Maggie L.

  • Role: Finance
  • Industry: Other
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Apr 2025

AvidXchange Helps Save Time and Resources

Likeliness to Recommend

8 /10

What differentiates AvidXchange from other similar products?

Their portal and customer care.

What is your favorite aspect of this product?

How user friendly and intuitive the portal is. How it save me time on my payment runs.

What do you dislike most about this product?

Our employee cards get declined sometimes for no apparent reason.

What recommendations would you give to someone considering this product?

Helps with efficiencies.

Pros

  • Enables Productivity
  • Efficient Service
  • Saves Time
  • Security Protects

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