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Cortex I.T. Labs Pty Ltd

BackupAssist

Composite Score
8.1 /10
CX Score
8.4 /10
Category
BackupAssist
8.1 /10

What is BackupAssist?

Backup software that saves your servers from ruin. Never suffer from data loss ever again. Use BackupAssist to perform onsite and offsite backups to safeguard your servers.

Company Details


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Awards & Recognition

BackupAssist won the following awards in the Email Backup category

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BackupAssist Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on BackupAssist.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

88 Likeliness to Recommend

95 Plan to Renew

2
Since last award

84 Satisfaction of Cost Relative to Value

1
Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+93 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love BackupAssist?

0% Negative
9% Neutral
91% Positive

Pros

  • Helps Innovate
  • Reliable
  • Trustworthy
  • Efficient Service

Feature Ratings

Average 81

Compliance

86

Information Store Backup Restore

84

Permissions Awareness

84

Mailbox Backup Restore

82

Media Support

82

Security

82

Full System Backup Restore

82

Backup Archiving

81

Support for Backup Types

80

Granular Restore

78

Transaction Log Backup Restore

78

Vendor Capability Ratings

Average 81

Product Strategy and Rate of Improvement

86

Ease of Implementation

83

Ease of Customization

83

Availability and Quality of Training

82

Ease of Data Integration

81

Business Value Created

81

Ease of IT Administration

81

Vendor Support

81

Breadth of Features

80

Quality of Features

80

Usability and Intuitiveness

78

BackupAssist Reviews

Victoria C.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jun 2022

Easy to install, extremely reliable

Likeliness to Recommend

8 /10

What differentiates BackupAssist from other similar products?

Because of the solution's flexibility, I can use many types. I can back up to many drives. I can set it up to back up multiple disks on different days and receive notifications when the process is complete. This product's simplicity is appealing to me. It's simple to schedule backups of virtual machines across many platforms.

What is your favorite aspect of this product?

My favorite feature of BackupAssist is the efficient SQL databases and Exchange backups in no time. The software is exceptional when it comes to console and GUI hypervisors. What made this software unique is its ability to get the backups done on various media devices. Using the tool, I can use a solid backup strategy to keep copies of data on hardware.

What do you dislike most about this product?

I'm not too fond of their customer support services. When I need help, it's because I'm having server issues. My support issue gets closed with a brief and frequently wrong solution. Since it is a robust backup solution but is currently only available on Microsoft platforms, I would appreciate a Linux version.

What recommendations would you give to someone considering this product?

This backup software is perfect for small companies since it's quick to set up and cost-effective. Many of the same fantastic functionality that vast organizations need are available in a smaller-business-friendly form. If you're in the business of owning your own company, I strongly suggest this program.

Pros

  • Continually Improving Product
  • Reliable
  • Enables Productivity
  • Trustworthy

Kristjan E.

  • Role: Human Resources
  • Industry: Other
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted May 2022

Everything is secure now.

Likeliness to Recommend

9 /10

What differentiates BackupAssist from other similar products?

I haven't experienced any other tool but the reason we chose this was quite obvious as it was offering us more at a better price as compared to the other Backup solutions available in the market. We all want something that will provide more benefits at a low cost and Backup Assist was exactly something like that and I think this is what separates it too.

What is your favorite aspect of this product?

Now our data is protected and we are relaxed as we can recover our data from disaster as in case of disaster its settings provide disaster recovery and we can get our data back without any loss. Its storage capacity is amazing as we have the bulk of important data and it never made us feel that it has even affected its storage and we can monitor activity and can get rid of redundant files.

What do you dislike most about this product?

I think there is a need for the maintenance of it as sometimes it behaves in a clunky manner probably because of some bugs so maintenance will help fix it.

What recommendations would you give to someone considering this product?

Nothing could be a better option for us as a Backup Solution and we are satisfied with it.

Pros

  • Helps Innovate
  • Reliable
  • Unique Features
  • Efficient Service

Mugo M.

  • Role: Industry Specific Role
  • Industry: Consulting
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Mar 2022

Best Data Backup Software - BackupAssist

Likeliness to Recommend

9 /10

What differentiates BackupAssist from other similar products?

What makes this backup product special is that it handles both on-site and off-site backup and this keeps business servers out of damage

What is your favorite aspect of this product?

Deploying BackupAssist is easy. I like that it's available both on-premise and on cloud. The software offers amazing backup and retrieval features. With this software, we are able to protect our servers. The software is affordable

What do you dislike most about this product?

BackupAssist has been great and has been very effective in backing up our emails and other business data

What recommendations would you give to someone considering this product?

I'm recommending BackupAssist for 2 reasons. First, it's affordable and deploying it is easy. Secondly, it can backup both on-site and off-site data

Pros

  • Helps Innovate
  • Performance Enhancing
  • Enables Productivity
  • Unique Features

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