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Bandwidth Logo Award Winner Product Badge
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Bandwidth

Bandwidth

Composite Score
7.5 /10
CX Score
7.7 /10
Category
Bandwidth
7.5 /10

What is Bandwidth?

Cloud-ready voice, messaging, and 911 built for the enterprise. Bandwidth is the only API platform provider that owns a Tier 1 network, giving you better quality, rates, and control.

Company Details


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Awards & Recognition

Bandwidth won the following awards in the Communications Platform as a Service category

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Bandwidth Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Bandwidth.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

84 Likeliness to Recommend

95 Plan to Renew

82 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+85 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Bandwidth?

5% Negative
16% Neutral
79% Positive

Pros

  • Respectful
  • Helps Innovate
  • Performance Enhancing
  • Trustworthy

Feature Ratings

Average 83

Cloud Integration

87

Code Libraries

84

Online Cloud Platform

84

Integration APIs

84

Software Development Kit

81

Communication APIs

80

MMS API

73

AI Engine for CPaaS

62

Drag and Drop User Interface

62

WebRTC-based Calling

57

Vendor Capability Ratings

Average 81

Quality of Features

86

Ease of Implementation

85

Breadth of Features

85

Business Value Created

84

Vendor Support

83

Ease of Data Integration

81

Usability and Intuitiveness

80

Product Strategy and Rate of Improvement

80

Ease of IT Administration

77

Availability and Quality of Training

76

Ease of Customization

71

Bandwidth Reviews

Hitesh p.

  • Role: Student Academic
  • Industry: Education
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted May 2021

Best communications platform with great qualities.

Likeliness to Recommend

9 /10

What differentiates Bandwidth from other similar products?

It is best API ok platform provider that give us better quality,rates and control.it is very great for middle range man because it save our cost and in less cost provide much features and have best quality voice, messaging etc and through this we easily expand our network and it is trusted,reliable, innovative which can be a good partner of our organization and good future solution tool through this easily can grow our business and provide great flexibility in communication and it designed in that way everyone easily work together and give us best safety we can keep safe our information and also our customer information safe by code or pin.

What is your favorite aspect of this product?

To do best in communication make impact on customer by speech and with good Nature this all can be do through Bandwidth platform very helpful to us and give awesome customer and aslo provide emergency services to us and gives our customer quality and reliability which they deserve and very supportive in business save much time and there is very less work load and give us so many advance features which very useful to us in achieving our goals easily.

What do you dislike most about this product?

In this there we don't see any major problems or issues which we have become dissatisfaction nothing that happen till now but yes they can make much new upgrade in there sources.

What recommendations would you give to someone considering this product?

If you want best quality and best quickly speed for your work and want a best impact on your customer and want a customer who really want to deal with you and want to save time and save money and need to expand your network very fast and very good growth in your business then its for you without any hesitation you can prefer it.

Pros

  • Reliable
  • Enables Productivity
  • Trustworthy
  • Unique Features

Jill V.

  • Role: Sales Marketing
  • Industry: Entertainment
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Jul 2020

Great Product, Service Cost Was Lower than previou

Likeliness to Recommend

6 /10

What differentiates Bandwidth from other similar products?

Cost per year and prompt customer service

What is your favorite aspect of this product?

Prompt action

What do you dislike most about this product?

Technology

What recommendations would you give to someone considering this product?

Review all parties and vendors

Pros

  • Helps Innovate
  • Effective Service
  • Respectful
  • Security Protects

Cons

  • Less Caring
  • Less Generous
  • Under Delivered

Eduardo E.

  • Role: Information Technology
  • Industry: Engineering
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted May 2020

Effective way to connect to the cloud.

Likeliness to Recommend

8 /10

What differentiates Bandwidth from other similar products?

Be able to connect with different application.

What is your favorite aspect of this product?

Intutive way to wortk with this tool.

What do you dislike most about this product?

A little bit the cost.

What recommendations would you give to someone considering this product?

Consider seriously this tool to improve effective communications.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

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