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Basecamp Logo Award Winner Product Badge
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37signals

Basecamp

Composite Score
9.0 /10
CX Score
9.3 /10
Category
Basecamp
9.0 /10

What is Basecamp?

Basecamp’s unique blend of tools is everything any team needs to stay on the same page about whatever they’re working on. 

Company Details


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Awards & Recognition

Basecamp won the following awards in the Project Management - Enterprise category

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Basecamp Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Basecamp.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

87 Likeliness to Recommend

99 Plan to Renew

1
Since last award

90 Satisfaction of Cost Relative to Value

1
Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+95 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Basecamp?

2% Negative
1% Neutral
97% Positive

Pros

  • Effective Service
  • Helps Innovate
  • Reliable
  • Performance Enhancing

Feature Ratings

Average 85

Collaboration

91

Document Management

88

Workflow Management

88

Resource Management

87

Dependency and Milestone Tracking

86

Planning and Scheduling

85

Budget Management

84

Mobile Access

84

Reporting

84

Hierarchical Task Management

83

Time & Expense Tracking

82

Vendor Capability Ratings

Average 86

Ease of Implementation

90

Quality of Features

88

Breadth of Features

87

Business Value Created

87

Product Strategy and Rate of Improvement

86

Ease of Data Integration

86

Availability and Quality of Training

85

Ease of IT Administration

84

Ease of Customization

83

Usability and Intuitiveness

83

Vendor Support

82

Basecamp Reviews

Zafyre T.

  • Role: Operations
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Dec 2024

User friendly, want interface improvements

Likeliness to Recommend

8 /10

What differentiates Basecamp from other similar products?

Very easy to use and very customizable

What is your favorite aspect of this product?

Seeing only my tasks and projects, ease of searching for projects, ease of clear timelines and assignments and ability to collaborate with my team

What do you dislike most about this product?

I wish I could right click to archive, reassign a date, and assign a user for tasks instead of having to click into the entire project, it makes working fast challenging. I want to be able to search a task, and bulk delete or bulk reassign

What recommendations would you give to someone considering this product?

Customize it as much as possible and find what works for you

Pros

  • Helps Innovate
  • Performance Enhancing
  • Enables Productivity
  • Trustworthy

Camila B.

  • Role: Sales Marketing
  • Industry: Technology
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Nov 2024

A complete and comprehensive platform

Likeliness to Recommend

10 /10

What differentiates Basecamp from other similar products?

From day one Basecamp has made significant contributions to our daily work, as a first point it is a fundamental basis for our saving both time, because it has allowed us to follow a constant line of work with the whole team working on the same project in a collaborative way and integrating various functions in one place; as well as money, since we have saved on other applications that provide different functions because Basecamp helps us with this, it has everything we need in one place! Another point in favor is that it has allowed our work to transcend, it has given us a new vision.

What is your favorite aspect of this product?

In all aspects my experience with the platform has been positive, from its configuration to its customization it has completely adapted to our way of working, being in all areas a practical and simple platform. The functionalities that it provides from its interface have been bold, the intuitiveness that it presents to us of its features throughout the workflow is impressive. It maintains a practical and comprehensive perspective of project management, without cram an interface with different functions and complex tools, on the contrary, it shows an impressive simplicity. Its task tracking function has been one of our favorite management.

What do you dislike most about this product?

I only have one small point to highlight, at the beginning there may be a small learning curve, it takes time to be able to leave everything as we need it in our work, otherwise, without a doubt Basecamp is a comprehensive platform that has been constantly positive at every step, it has not left any relevant negative trace.

What recommendations would you give to someone considering this product?

Integrate all your work in one place. It is absurd to keep looking for hundreds of platforms to perform different functions if only Basecamp has everything to manage your projects and not only that, it automates various functions.

Pros

  • Performance Enhancing
  • Unique Features
  • Efficient Service
  • Saves Time

Viviana B.

  • Role: Operations
  • Industry: Manufacturing
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Oct 2024

Basecamp management tool for quality

Likeliness to Recommend

9 /10

What differentiates Basecamp from other similar products?

In the case that we can effectively maximize the use of Basecamp, the application of project management projects and coordination with the members of the team can be done smoothly. As such, it is in a position to decrease those costs that are associated with delay and, on the other hand, improve productivity.

What is your favorite aspect of this product?

The key success factor of Basecamp is that it is very convenient to use and much less complex than other alternatives. Its simple design enables engineers to define project workloads as well as track these tasks within a short time with little training. This is especially useful where there are rapid changes in production processes because everyone will be aware of the changes. Both of its message boards and the real-time chat feature allow for rapid addressing of issues and decision-making necessary for sustaining production’s proper flow.

What do you dislike most about this product?

While Basecamp is a good and widespread application for project management, it may be insufficient for some specific activities, for instance, linking with manufacturing equipment or quality control systems.

What recommendations would you give to someone considering this product?

They are particularly useful when creating to-do lists and when scheduling, which is very useful as I am able to meet production deadlines. It enhanced our team collaboration in preparing and sharing documents to improve an alternate process for production.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

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