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Basecamp Logo Award Winner Product Badge
Basecamp Logo Award Winner Product Badge
37signals

Basecamp

Composite Score
9.0 /10
CX Score
9.4 /10
Category
Basecamp
9.0 /10

What is Basecamp?

Basecamp’s unique blend of tools is everything any team needs to stay on the same page about whatever they’re working on. 

Company Details


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Awards & Recognition

Basecamp won the following awards in the Project Management - Enterprise category

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Basecamp Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Basecamp.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

88 Likeliness to Recommend

Up 1
Since last award

99 Plan to Renew

90 Satisfaction of Cost Relative to Value


Emotional Footprint Overview

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Emotional Footprint Overview

Product Experience:
96%
Negotiation and Contract:
94%
Conflict Resolution:
95%
Strategy & Innovation:
94%
Service Experience:
98%

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+95 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Basecamp?

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2% Negative
1% Neutral
97% Positive

Pros

  • Effective Service
  • Respectful
  • Reliable
  • Caring

Feature Ratings

Average 85

Collaboration

91

Document Management

88

Workflow Management

87

Resource Management

86

Planning and Scheduling

85

Dependency and Milestone Tracking

85

Mobile Access

85

Budget Management

84

Reporting

84

Hierarchical Task Management

83

Time & Expense Tracking

83

Vendor Capability Ratings

Average 86

Ease of Implementation

90

Quality of Features

88

Breadth of Features

88

Business Value Created

87

Product Strategy and Rate of Improvement

86

Ease of Data Integration

86

Availability and Quality of Training

85

Ease of IT Administration

85

Ease of Customization

84

Usability and Intuitiveness

83

Vendor Support

83

Basecamp Reviews

Haroer C.

  • Role: Consultant
  • Industry: Energy
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted May 2025

Basecamp Balances Simplicity and Functionality.

Likeliness to Recommend

10 /10

What differentiates Basecamp from other similar products?

The reason Basecamp is unique among project management tools is that it keeps things simple and easy to use. Because it doesn’t include many extra features that can clutter the interface, Basecamp helps teams communicate better, making their work more efficient.

What is your favorite aspect of this product?

My preferred thing about Basecamp is its focus on easy and efficient communication. Team members benefit from the platform’s mix of tools, including message boards and instant chat, setting up an easy way to keep track of updates and add feedback. By having all messages centralized, collaboration is enhanced, meaning everyone is kept informed and actively involved during the life of the project.

What do you dislike most about this product?

A key issue with Basecamp is that it lacks many ways to customize project work. Users believe that since the platform offers just the basics, they struggle to alter it to suit their project which can limit team flexibility and adaptability.

What recommendations would you give to someone considering this product?

Before you use Basecamp, decide if it fits with your organization's needs. The better you know which Basecamp tools suit your project’s objectives, the more efficiently you can build partnership and gain advantages.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Orpha H.

  • Role: Information Technology
  • Industry: Finance
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Mar 2025

Collaboration Boosts Innovation

Likeliness to Recommend

9 /10

What differentiates Basecamp from other similar products?

Unlike the more complex project management tools, Basecamp is all about simplicity and emphasis on communication and collaboration. It has an interface that is transparent and ensures that everyone on staff as well as stakeholders know what is going on without too much effort. Features such as task lists, file sharing, and automatic checks ensure team members are encouraged and held accountable to being as regular as possible.

What is your favorite aspect of this product?

I like Basecamp’s simple way of managing projects. Clean communication and a minimalistic approach to design help keep away clutter and emphasize what they want. With all of this, managing the project becomes less stressful and more productive, as team members can find what they need and talk to other members without being bogged down in so many features.

What do you dislike most about this product?

Because of all the features I talked about earlier, Basecamp is really only appropriate for relatively simple projects that would not have a lot of need for resource management or extensive reporting capabilities. Like almost every other project management tool, it is not too deep in analytics, nor can it be customized enough in some other projects, which is a drawback in the case of such large or intricate projects.

What recommendations would you give to someone considering this product?

Basecamp has had an endless positive experience. Remote work is made to be seamless and efficient thanks to it, which has allowed for better communication and collaborations with my team. We have been able to plan and execute a project on one single platform and have integrated different aspects of a project in an extremely cohesive and proactive manner.

Pros

  • Helps Innovate
  • Reliable
  • Performance Enhancing
  • Trustworthy

Michael L.

  • Role: C-Level
  • Industry: Technology
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Feb 2025

Easily manage projects, products and everything!

Likeliness to Recommend

8 /10

What differentiates Basecamp from other similar products?

Simplified user interface to manage project tracking and product design. Also it makes asynchronous teams efficient by delivering the right tools for continued fluid remote work.

What is your favorite aspect of this product?

Basecamp stands out in my opinion due to its incredible simple approach to solving daily problems on managing projects, products and communication in remote teams.

What do you dislike most about this product?

I just with I could link documents to tasks/to-dos and planning boarding in order to achieve a more deep interaction throught the different features it provides. That would enrich the user experience to new and unprecedented state.

What recommendations would you give to someone considering this product?

Apply for their free version and even Trial to make it happen for your organization and moment. I strongly believe watching their videos are useful at this initial phase to gain traction on filling in your data and organizing better ideas, project data and credentials.

Pros

  • Continually Improving Product
  • Trustworthy
  • Inspires Innovation
  • Fair

Cons

  • Less Friendly Negotiation

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