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Basecamp Logo Award Winner Product Badge
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37signals

Basecamp

Composite Score
9.0 /10
CX Score
9.3 /10
Category
Basecamp
9.0 /10

What is Basecamp?

Basecamp’s unique blend of tools is everything any team needs to stay on the same page about whatever they’re working on. 

Company Details


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Awards & Recognition

Basecamp won the following awards in the Project Management - Enterprise category

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Basecamp Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Basecamp.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

87 Likeliness to Recommend

99 Plan to Renew

1
Since last award

90 Satisfaction of Cost Relative to Value

1
Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+95 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Basecamp?

2% Negative
1% Neutral
97% Positive

Pros

  • Effective Service
  • Helps Innovate
  • Reliable
  • Performance Enhancing

Feature Ratings

Average 85

Collaboration

91

Document Management

88

Workflow Management

88

Resource Management

87

Dependency and Milestone Tracking

86

Planning and Scheduling

85

Budget Management

84

Mobile Access

84

Reporting

84

Hierarchical Task Management

83

Time & Expense Tracking

82

Vendor Capability Ratings

Average 86

Ease of Implementation

90

Quality of Features

88

Breadth of Features

87

Business Value Created

87

Product Strategy and Rate of Improvement

86

Ease of Data Integration

86

Availability and Quality of Training

85

Ease of IT Administration

84

Ease of Customization

83

Usability and Intuitiveness

83

Vendor Support

82

Basecamp Reviews

Khadeeb s.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted May 2023

Wondrous and exquisite with task assignment

Likeliness to Recommend

10 /10

What differentiates Basecamp from other similar products?

Spectacular and victorious with project planning. Excellent for it's convenience with resource allocation. Outstanding to set due dates on task. Reliability and flexibility for timesheet management.

What is your favorite aspect of this product?

Have made it valuable with calculation of our work capacity. Outstanding for team collaboration with project planning Elegance and more convenient with timesheets management. Intuitive and great dashboard.

What do you dislike most about this product?

Very interesting great with resource allocation.

What recommendations would you give to someone considering this product?

Yes I do admire it's consistency with resource planning. Spectacular with team collaboration through project planning. Great dashboard.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Monicah W.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted May 2023

The Most Preferred

Likeliness to Recommend

10 /10

What differentiates Basecamp from other similar products?

Basecamp is well designed in that employees can prepare To Do List. This enables task to be worked on in the order of their priority It also synchronizes with the calendar to facilitate planning and working with deadlines

What is your favorite aspect of this product?

Basecamp is compatible with most Devices.This allows managers to monitor the progress via the mobile phones

What do you dislike most about this product?

We are satisfied

What recommendations would you give to someone considering this product?

For smooth and easy project management go for Basecamp

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Serena O.

  • Role: Operations
  • Industry: Finance
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Apr 2023

Basecamp reduces project management complexities,

Likeliness to Recommend

8 /10

What differentiates Basecamp from other similar products?

One significant aspect that sets Basecamp apart from standard project management software I have worked with is the quality of collaboration it offers. Unlike other tools that restrict project communication to comments on project activities or cards, Basecamp provides various communication options such as group chat, pings, message boards, and more. Having diverse communication options enables us to consolidate real-time project-related communication in one centralized location.

What is your favorite aspect of this product?

One feature I particularly appreciate about Basecamp is the ability to customize my notifications for messages and tasks. I have the flexibility to pause notifications during specific periods or set specific durations for receiving notifications. Additionally, Basecamp's summary feature is extremely helpful when I haven't accessed the platform for a while. It provides a quick overview of key events that have occurred during my absence.

What do you dislike most about this product?

In our department, Basecamp is not utilized as a standalone project management tool due to its limited project viewing options. Specifically, we require a Kanban board or Gantt chart to visualize projects effectively, which is not currently available in Basecamp. Additionally, the absence of a task prioritization feature is another key factor in our decision to always pair Basecamp with a standard project management software , rather than using it alone.

What recommendations would you give to someone considering this product?

Basecamp stands out due to its vast built-in collaboration like message boards, team schedules and group chats.

Pros

  • Reliable
  • Performance Enhancing
  • Enables Productivity
  • Security Protects

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