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Basecamp Logo Award Winner Product Badge
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37signals

Basecamp

Composite Score
9.0 /10
CX Score
9.3 /10
Category
Basecamp
9.0 /10

What is Basecamp?

Basecamp’s unique blend of tools is everything any team needs to stay on the same page about whatever they’re working on. 

Company Details


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Awards & Recognition

Basecamp won the following awards in the Project Management - Enterprise category

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Basecamp Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Basecamp.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

87 Likeliness to Recommend

99 Plan to Renew

1
Since last award

90 Satisfaction of Cost Relative to Value

1
Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+95 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Basecamp?

2% Negative
1% Neutral
97% Positive

Pros

  • Effective Service
  • Helps Innovate
  • Reliable
  • Performance Enhancing

Feature Ratings

Average 85

Collaboration

91

Document Management

88

Workflow Management

88

Resource Management

87

Dependency and Milestone Tracking

86

Planning and Scheduling

85

Budget Management

84

Mobile Access

84

Reporting

84

Hierarchical Task Management

83

Time & Expense Tracking

82

Vendor Capability Ratings

Average 86

Ease of Implementation

90

Quality of Features

88

Breadth of Features

87

Business Value Created

87

Product Strategy and Rate of Improvement

86

Ease of Data Integration

86

Availability and Quality of Training

85

Ease of IT Administration

84

Ease of Customization

83

Usability and Intuitiveness

83

Vendor Support

82

Basecamp Reviews

Joshua M.

  • Role: Consultant
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Mar 2023

The Product integrated tools are easy to interact

Likeliness to Recommend

8 /10

What differentiates Basecamp from other similar products?

User friendly word processing tools and dashboard

What is your favorite aspect of this product?

Data organization, calendar and activity/Event scheduling and reminder

What do you dislike most about this product?

The product is all commercial as opposed to before. It should have free product with limited tools moving towards commercial products with more tools and so forth

What recommendations would you give to someone considering this product?

It's worth giving it a shot

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Cynthia A.

  • Role: Human Resources
  • Industry: Entertainment
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Mar 2023

project management for multi-functional project.

Likeliness to Recommend

10 /10

What differentiates Basecamp from other similar products?

This software can be suitable for online meetings because we can handle multiple projects and tasks. it can offers with efficiency when involving multiple people in one place. Some people are being able to set-up the projects contact groups which makes it so difficult as compared to its alternatives.

What is your favorite aspect of this product?

The best thing about this tool is that it includes communication tools such as chat and instant messages that allow us to keep the team communicated at all times and we can easily manage our personal and business work without any serious problem.

What do you dislike most about this product?

The one thing that I don’t like about this software is that Basecamp does not allow us to stay up-to-date with our colleagues and we can't really work on the same page for regarding projects and tasks. This software also not be suitable for online meetings for projects tasks and don’t deal with efficiency when involving multiple people in one place. Some people are also not being able to set-up the projects contact groups which makes it so difficult to keep the projects intact.

What recommendations would you give to someone considering this product?

It is a complete project and tasks software for multiple users or different type of business companies. This software is especially designed for organizing the thousands of data and documents in the form of projects. Basecamp provide much opportunity to create projects, collaborate and store the projects information all in one place.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Sarah T.

  • Role: Operations
  • Industry: Construction
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Mar 2023

A very helpful tool for project management.

Likeliness to Recommend

8 /10

What differentiates Basecamp from other similar products?

I have used this tool in my organization for over a decade and love it. An entire tool with powerful add-ons where we place all the processes and tasks from the corporate in: from projects organization to hr announcements, coaching, and procedures. Today I manage over one hundred projects in parallel using Basecamp in a very very organized way. It’s nice that the setup doesn’t charge for every new user or project, it’s limitless! For the number of projects we have, it’d be unviable to pay for each project or user (because we are a little company with many projects). Everything you wish on a simple license and that’s merely nice.

What is your favorite aspect of this product?

Basecamp has been super useful for our team! We’re spread out over a couple of different locations, with several folks engaging from home. Basecamp has allowed us to alter team communication, project designing, and document sharing all in one place and cuts down on email communication as well!

What do you dislike most about this product?

There are a few minor options that it’d be great to check integrated, though all of the changes and enhancements that Basecamp has created as they’ve grown have all been super helpful!

What recommendations would you give to someone considering this product?

I prefer the simplicity of Basecamp. I have used several project management tools but after a certain time, it become advanced to manage a project management tool. It eats up loads of time of my working hours simply to maintain a project management tool. During this particular case, Basecamp kept everything straightforward. Love it.

Pros

  • Trustworthy
  • Unique Features
  • Effective Service
  • Saves Time

Cons

  • Vendor's Interest First
  • Less Transparent

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