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Basecamp Logo Award Winner Product Badge
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37signals

Basecamp

Composite Score
9.0 /10
CX Score
9.3 /10
Category
Basecamp
9.0 /10

What is Basecamp?

Basecamp’s unique blend of tools is everything any team needs to stay on the same page about whatever they’re working on. 

Company Details


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Awards & Recognition

Basecamp won the following awards in the Project Management - Enterprise category

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Basecamp Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Basecamp.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

87 Likeliness to Recommend

99 Plan to Renew

1
Since last award

90 Satisfaction of Cost Relative to Value

1
Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+95 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Basecamp?

2% Negative
1% Neutral
97% Positive

Pros

  • Effective Service
  • Helps Innovate
  • Reliable
  • Performance Enhancing

Feature Ratings

Average 85

Collaboration

91

Document Management

88

Workflow Management

88

Resource Management

87

Dependency and Milestone Tracking

86

Planning and Scheduling

85

Budget Management

84

Mobile Access

84

Reporting

84

Hierarchical Task Management

83

Time & Expense Tracking

82

Vendor Capability Ratings

Average 86

Ease of Implementation

90

Quality of Features

88

Breadth of Features

87

Business Value Created

87

Product Strategy and Rate of Improvement

86

Ease of Data Integration

86

Availability and Quality of Training

85

Ease of IT Administration

84

Ease of Customization

83

Usability and Intuitiveness

83

Vendor Support

82

Basecamp Reviews

Patrick G.

  • Role: C-Level
  • Industry: Technology
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Mar 2023

Forever and Always a Supporter of Basecamp

Likeliness to Recommend

10 /10

What differentiates Basecamp from other similar products?

This program has helped me much due to its ease of use. With its support, I can create new projects for my staff to work on with minimal effort, and I can track their development as they go through the various stages. I really appreciate how easy it is to work with others on this project and how alerts can be customized to keep you on track.

What is your favorite aspect of this product?

Basecamp helps us to streamline administration and keep communication flowing amongst registered users, making it an effective collaboration tool for keeping the activities of a project on schedule. Using this software, we can set up a number of different projects, each with its own dashboard, task list, calendar, due dates, member interactions, and client-facing information.

What do you dislike most about this product?

Basecamp allows us to organize everyone into departments based on their responsibilities, and to have separate, clearly-delineated areas for different kinds of communication based on the topic at hand and the project at hand. To keep against missing any important information, we can categorize the communications by topic. Basecamp's easy and efficient messaging system is one of its most notable features.

What recommendations would you give to someone considering this product?

Basecamp is an excellent tool for managing group projects and facilitating communication within a team. It's especially helpful when communicating across organizations, or when employees of different companies aren't in the same physical location. We've found it particularly useful for keeping our remote team's communications organized and in one place where they can be quickly accessed and reviewed.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Steve F.

  • Role: C-Level
  • Industry: Technology
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Feb 2023

You need it, Basecamp got it all

Likeliness to Recommend

10 /10

What differentiates Basecamp from other similar products?

That works well for teamwork. All the property's digital assets must be centralized when we buy it. This data needs to be accessible by several different divisions. Our staff is spread across 12 different states and many time zones. Thanks to Basecamp, we can collaborate while being separated by thousands of kilometers.

What is your favorite aspect of this product?

Knowing who is responsible for what, when it's due, and the current status of tasks is one of the biggest benefits of using Basecamp. It's a great way to keep track of who's responsible for what on a project, and it works well for teams of all sizes. Our company is always on the lookout for better methods to manage projects and work together, so having a complete view of every aspect of a project is essential. It's great to be able to work with other people and use a wide variety of different templates. Both users can see the updated sheet when one makes changes.

What do you dislike most about this product?

It's convenient to be able to access all of your open Campfires from a single tab in your browser. In addition, it would be preferable if time tracking was an in-built function rather than an optional, paid add-on.

What recommendations would you give to someone considering this product?

Managing projects using Basecamp is a breeze. It has everything you need in one convenient location, including file storage and sharing, project management tools, discussion forums, and live conferencing. Basecamp is an excellent tool for facilitating productive communication and collaboration between internal and external parties. There is an initial learning curve since the layout may cause some initial confusion. The strange incapacity to transfer files in mass is another issue. To sum up, though, Basecamp is an excellent tool. You won't be able to stop using it once you've gotten into the swing of things.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Timothy H.

  • Role: Operations
  • Industry: Media
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Feb 2023

Basecamp improves my team's communication

Likeliness to Recommend

9 /10

What differentiates Basecamp from other similar products?

The Basecamp calendar is one of my favorite tools since it keeps us on track with daily activities and events. This method of monitoring advancement has made it simple to assess our current standing and plan for future development. One further wonderful organizational tool that ensures our days go off without a hitch is the capability to make specific to-do lists, complete with due dates.

What is your favorite aspect of this product?

I'm able to get more done in less time thanks to Basecamp's easy-to-use collaboration tools and transparent, two-way communication with my remote team. It's a great tool for keeping track of projects and communicating updates to interested parties from within and outside the firm.

What do you dislike most about this product?

Even though I like it better than Liquid Planner and other project management tools, other people may find Basecamp's ambiance too wacky and prefer the more straightforward text-based planner they're used to using.

What recommendations would you give to someone considering this product?

Because using Team Chat, we are able to quickly communicate about pressing business concerns and share ideas when they strike, which improves our productivity.

Pros

  • Reliable
  • Unique Features
  • Effective Service
  • Security Protects

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