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Basecamp Logo Award Winner Product Badge
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37signals

Basecamp

Composite Score
9.0 /10
CX Score
9.3 /10
Category
Basecamp
9.0 /10

What is Basecamp?

Basecamp’s unique blend of tools is everything any team needs to stay on the same page about whatever they’re working on. 

Company Details


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Awards & Recognition

Basecamp won the following awards in the Project Management - Enterprise category

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Basecamp Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Basecamp.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

87 Likeliness to Recommend

99 Plan to Renew

1
Since last award

90 Satisfaction of Cost Relative to Value

1
Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+95 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Basecamp?

2% Negative
1% Neutral
97% Positive

Pros

  • Effective Service
  • Helps Innovate
  • Reliable
  • Performance Enhancing

Feature Ratings

Average 85

Collaboration

91

Document Management

88

Workflow Management

88

Resource Management

87

Dependency and Milestone Tracking

86

Planning and Scheduling

85

Budget Management

84

Mobile Access

84

Reporting

84

Hierarchical Task Management

83

Time & Expense Tracking

82

Vendor Capability Ratings

Average 86

Ease of Implementation

90

Quality of Features

88

Breadth of Features

87

Business Value Created

87

Product Strategy and Rate of Improvement

86

Ease of Data Integration

86

Availability and Quality of Training

85

Ease of IT Administration

84

Ease of Customization

83

Usability and Intuitiveness

83

Vendor Support

82

Basecamp Reviews

Estelle M.

  • Role: Information Technology
  • Industry: Finance
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jan 2023

Comprehensive but has its shortfalls.

Likeliness to Recommend

8 /10

What differentiates Basecamp from other similar products?

An important aspect of project management where i think Basecamp really excels, is in the area of collaboration. Basecamp comes with a number of collaborative features , that includes ; real time communication tools like task cards, message boards , group tasks, pings and task progress update sharing. All of the above-mentioned tools assist in creating a centralized real-time communication workflow within Basecamp, devoid of any communication clutter.

What is your favorite aspect of this product?

The document and file storage feature on Basecamp really appeals to me as a user. By having a place for sharing documents and other file types within my Basecamp project workspace, every member of our project has automatic access to team file content. Making it straight-forward to access vital files needed for a project without relying on third party file repositories.

What do you dislike most about this product?

Project tracking options on Basecamp are very limited. There are just two ways to view projects on this software and this includes using its hill charts tool or its Calendar view. Interestingly though, the two aforementioned project tracking and viewing options never provide a true big-picture view of our projects.

What recommendations would you give to someone considering this product?

Basecamp is a very comprehensive project management software . Interestingly, it falls short in some areas like project viewing and projects .

Pros

  • Reliable
  • Performance Enhancing
  • Enables Productivity
  • Security Protects

Amber M.

  • Role: Information Technology
  • Industry: Finance
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jan 2023

Well-organized, and user-friendly Framework

Likeliness to Recommend

9 /10

What differentiates Basecamp from other similar products?

Basecamp is a really powerful platform that has helped us and our remote workers manage tasks, check task progress, and cooperate on tasks. We were able to successfully and timely complete our project thanks to its work scheduling feature. Its scalability potential is remarkable and really valuable for our business in addition to all other elements.

What is your favorite aspect of this product?

The advantage of Basecamp over rivals was that it was a ready-to-use alternative. Without the assistance of their expert group members, the setup was super simple and flawless. The extra benefit is that Basecamp now provides a compatible and feature-rich android and iOS smartphone application, allowing us to view and work on projects even using mobile devices.

What do you dislike most about this product?

It can occasionally crash and freeze after extensive use. We first had trouble getting Basecamp to fit our needs, so we approached their support. They assisted us in adjusting the entire workflow after that it no longer required any alterations; it now met all our requirements.

What recommendations would you give to someone considering this product?

Due to its low level of complexity and flexible price options, the Basecamp project management platform is a fantastic choice for both fresh and established firms. Furthermore, it is a one-click solution, allowing remote team members to simply download the app and start collaborating and working right away. Users can easily delegate duties to team members and set due dates.

Pros

  • Performance Enhancing
  • Trustworthy
  • Unique Features
  • Effective Service

Jakub Z.

  • Role: Operations
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jan 2023

Powerful and adaptable platform

Likeliness to Recommend

8 /10

What differentiates Basecamp from other similar products?

It has a few minor flaws, such as missing tags, and they also need to take into account the possibility of more configurability. But as compared to opponents Basecamp is definitely worth a look if anyone is looking for a straightforward, user-friendly solution that enables them to manage all of their tasks. From a working and management perspective, Basecamp is unique compared to other platforms. It also stands out because it has all of the necessary and cutting-edge features to be a perfect fit for all projects and use cases. Task administration, task division, assignment, and task scheduling had all been made simple by Basecamp.

What is your favorite aspect of this product?

The two main features to adore are the interface and how it integrates all the parts and tools we need for managing task flows and full project administration from planning to execution to delivery. Because Basecamp also handles the security of our project data, creating access rules is no longer complicated. It can also be used to subdivide challenging, time-consuming projects into manageable chunks.

What do you dislike most about this product?

It can be challenging to manage when a task conversation detracts from the structural form that Basecamp was planned for without the ability to thread feedback. Every update to updated editions has presented certain challenges. I'd like it to finish without any delays.

What recommendations would you give to someone considering this product?

With features like to-do lists and chat boards, Basecamp focuses on strengthening task management and project team communication under one roof, relieving project managers and the rest of the team from the hassle of holding in-person meetings and managing all work manually. The main benefit of this fantastic and smart system is workflow automation.

Pros

  • Continually Improving Product
  • Reliable
  • Unique Features
  • Efficient Service

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