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Basecamp Logo Award Winner Product Badge
Basecamp Logo Award Winner Product Badge
37signals

Basecamp

Composite Score
9.0 /10
CX Score
9.3 /10
Category
Basecamp
9.0 /10

What is Basecamp?

Basecamp’s unique blend of tools is everything any team needs to stay on the same page about whatever they’re working on. 

Company Details


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Awards & Recognition

Basecamp won the following awards in the Project Management - Enterprise category

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Basecamp Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Basecamp.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

87 Likeliness to Recommend

99 Plan to Renew

1
Since last award

90 Satisfaction of Cost Relative to Value

1
Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+95 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Basecamp?

2% Negative
1% Neutral
97% Positive

Pros

  • Effective Service
  • Helps Innovate
  • Reliable
  • Performance Enhancing

Feature Ratings

Average 85

Collaboration

91

Document Management

88

Workflow Management

88

Resource Management

87

Dependency and Milestone Tracking

86

Planning and Scheduling

85

Budget Management

84

Mobile Access

84

Reporting

84

Hierarchical Task Management

83

Time & Expense Tracking

82

Vendor Capability Ratings

Average 86

Ease of Implementation

90

Quality of Features

88

Breadth of Features

87

Business Value Created

87

Product Strategy and Rate of Improvement

86

Ease of Data Integration

86

Availability and Quality of Training

85

Ease of IT Administration

84

Ease of Customization

83

Usability and Intuitiveness

83

Vendor Support

82

Basecamp Reviews

Glenda P.

  • Role: Operations
  • Industry: Education
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jan 2023

Customize, manage and create successful projects.

Likeliness to Recommend

9 /10

What differentiates Basecamp from other similar products?

Basecamp is a project management software that we use in our business because it allows us to monitor, evaluate, and manage each project carried out, which allows us to know each progress created and keeps us up to date on each piece of information, concept, design, and modification. Its interface is utilized as an alternative to working with our clients in one of our projects since its platform is highly friendly, easy to use, offers very extensive information about the service and its uses, and saves us time with our clients.

What is your favorite aspect of this product?

Basecamp is a simple solution for streamlining the project management process. Basecamp is an excellent program for aligning work teams; it allows them to stay on top of assignments, projects, and sales by allowing them to follow up, view pending tasks, whether they are calendars, due dates, or files shared and separate. It may be used by any business that wants to manage a workgroup, and it also features a very well constructed and user-friendly mobile app.

What do you dislike most about this product?

Training is a time-consuming, costly procedure with a high learning curve. The messaging board, which consumers use to chat, has certain issues since it is paid and does not enable them to send messages swiftly, causing them to lose time and bother because they cannot transmit their messages easily.

What recommendations would you give to someone considering this product?

In addition to having a very appealing interface, with a very colorful design and a fantastic browser, making it a highly recommended system, it has an incredible function for building good relationships with your clients because it allows them to assist you with your projects by allowing them to see each progress, each design, each report, and management created in that project. For this reason, it is an authentic service since it makes the client feel satisfied and confident.

Pros

  • Continually Improving Product
  • Reliable
  • Performance Enhancing
  • Enables Productivity

Peyton M.

  • Role: Operations
  • Industry: Education
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jan 2023

Develop your projects and improve communication.

Likeliness to Recommend

9 /10

What differentiates Basecamp from other similar products?

BaseCamp enables me to customize the distribution of client data for certain actions, making it simple to collect and consolidate data points for large projects. As a working group, we can be more efficient, and our clients may simply reach us. The most tough difficulty is dealing with problems via email back and forth. You can readily follow the project, and after you've found out how to navigate, it's simple to find past projects. Basecamp has enabled us to be more efficient in our work by keeping all our tasks organized and up to date. Basecamp has unquestionably aided in the development of our company's initiatives.

What is your favorite aspect of this product?

Basecamp is an excellent project management application. I like its simple design since it allows me to create various boards for each project to which I can add tasks, lists, files, and messages. Another useful feature is the ability to easily sync my Google data. BaseCamp facilitates team collaboration since the program is adaptable enough to handle multiple project management strategies. BaseCamp docs and interaction libraries are well-organized. There is a chance to edit the notification of any team member who received a notice, as well as the change history on the due date.

What do you dislike most about this product?

The first thing I don't like is that I receive an email reminder every time you modify a remark. Although the email connection might be beneficial in some cases, it can be disconcerting and requires further tailoring. It is also fairly pricey in comparison to other options. Aside from that, I believe Basecamp is a comprehensive software package.

What recommendations would you give to someone considering this product?

Basecamp comes highly recommended by me for enterprises with a significant number of clients or customers. BaseCamp allows you to manage everything, including important documents and time objectives, in one place. The most essential aspect of BaseCamp is its design, which condenses advanced administrative functionality into a simple interface. This tool is pretty comprehensive and effective in organizing, but it is fairly pricey, therefore before making a final decision, I recommend that you compare the pricing of other alternatives and seek for free trials.

Pros

  • Continually Improving Product
  • Performance Enhancing
  • Enables Productivity
  • Trustworthy

Lisbeth M.

  • Role: Human Resources
  • Industry: Healthcare
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Jan 2023

Easy to use to manage projects!

Likeliness to Recommend

8 /10

What differentiates Basecamp from other similar products?

Simplicity and affordability

What is your favorite aspect of this product?

Ability to make changes easily

What do you dislike most about this product?

There is nothing I dislike about Basecamp

What recommendations would you give to someone considering this product?

Great program for a startup to keep teams organized and manage projects

Pros

  • Trustworthy
  • Efficient Service
  • Effective Service
  • Caring

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