Latest Research


This content is currently locked.

Your current Info-Tech Research Group subscription does not include access to this content. Contact your account representative to gain access to Premium SoftwareReviews.

Contact Your Representative
Or Call Us:
1-888-670-8889 (US/CAN) or
+1-519-432-3550 (International)
Basecamp Logo Award Winner Product Badge
Basecamp Logo Award Winner Product Badge
37signals

Basecamp

Composite Score
9.0 /10
CX Score
9.3 /10
Category
Basecamp
9.0 /10

What is Basecamp?

Basecamp’s unique blend of tools is everything any team needs to stay on the same page about whatever they’re working on. 

Company Details


Need Assistance?

We're here to help you with understanding our reports and the data inside to help you make decisions.

Get Assistance

Awards & Recognition

Basecamp won the following awards in the Project Management - Enterprise category

Filter By

Basecamp Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Basecamp.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

87 Likeliness to Recommend

99 Plan to Renew

1
Since last award

90 Satisfaction of Cost Relative to Value

1
Since last award


{y}
{name}

Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+95 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Basecamp?

2% Negative
1% Neutral
97% Positive

Pros

  • Effective Service
  • Helps Innovate
  • Reliable
  • Performance Enhancing

Feature Ratings

Average 85

Collaboration

91

Document Management

88

Workflow Management

88

Resource Management

87

Dependency and Milestone Tracking

86

Planning and Scheduling

85

Budget Management

84

Mobile Access

84

Reporting

84

Hierarchical Task Management

83

Time & Expense Tracking

82

Vendor Capability Ratings

Average 86

Ease of Implementation

90

Quality of Features

88

Breadth of Features

87

Business Value Created

87

Product Strategy and Rate of Improvement

86

Ease of Data Integration

86

Availability and Quality of Training

85

Ease of IT Administration

84

Ease of Customization

83

Usability and Intuitiveness

83

Vendor Support

82

Basecamp Reviews

kevin k.

  • Role: Operations
  • Industry: Education
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jan 2023

Organize our workflow for project management.

Likeliness to Recommend

9 /10

What differentiates Basecamp from other similar products?

All of my projects are in one place, and instead of utilizing generic folders, Basecamp provides a clean and straightforward user experience. It was difficult to keep track of projects and where they were in the process prior to BaseCamp. The use of Basecamp has streamlined engagement with our clients, allowing us to handle communication with them more rapidly and accelerate the process of identifying deliverables when they are supplied to us. Basecamp enabled us to work together to complete a task; it allowed all of our groups to communicate about a project in one centralized location, ensuring nothing was neglected.

What is your favorite aspect of this product?

Basecamp may be used by employees to track work and open calendars for ongoing projects. To display real-time updates, use alerts and comments. I've been using Basecamp for a few years and have always admired how easy it is to organize work with its tools and features. It is a wonderful tool for centralizing communication; you can add email notifications that offer a summary of changes or discussions, and it also includes an instant messaging component that allows you to have a distinct and central hub from all of the other tools we use on a daily basis.

What do you dislike most about this product?

What I dislike about Basecamp is that you cannot apply for a project if you are not actively involved in one. Regardless of the project, you must apply for the access benefit. Early on, we grappled with defining internal rules for project conception and management. The feature set is extremely vast, which is fantastic for customisation, but it took us a long time to find a way that worked for our team. This is a good thing; it's not a terrible thing, but some recommendations or ideas may have aided us in getting started.

What recommendations would you give to someone considering this product?

It is likely to be the ideal answer for large businesses since it has the robust set of features that these businesses demand. Try it for yourself; the app now offers a free monthly version that can be downloaded. If you discover that it solves your problem, feel free to upgrade to the premium version. It greatly enhances our workflow and boosts organizational efficiency.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Performance Enhancing
  • Enables Productivity

Giordano de Jesus G.

  • Role: Sales Marketing
  • Industry: Other
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Jan 2023

Basecamp is all in one

Likeliness to Recommend

10 /10

What differentiates Basecamp from other similar products?

Our design and development firm uses Basecamp as our primary project management system and single source of information for all of our projects. It allows our remotely distributed teams to collaborate on projects and communicate with our clients. Our company relies on it to make our daily task list, share updates with the team, and monitor project status and progress.

What is your favorite aspect of this product?

Automatic updates and notifications: each user can control how and when they receive updates of various types, and automatic check-ins keep everyone up to date. Streamlined task management ensures that processes remain agile. Ease of use: User-friendly enough for less tech-savvy customers. User permissions control: We can manage what data clients can access, what data is internal, and assign access rights to different team members to different projects.

What do you dislike most about this product?

There is no Gantt chart-like view or a way to create dependencies or relationships between tasks and deadlines. Rigid structures are good for simplicity, but for some projects more flexibility is needed. While it is useful to create subgroups in lists, it would be better to tag tasks with attributes such as priority.

What recommendations would you give to someone considering this product?

Basecamp is a great tool for teams with different levels of technical knowledge, teams managing many different types of "agifall" and waterfall projects, and remotely distributed teams. It may be less useful for development teams with a tighter focus on agility than other more flexible software applications, such as Jira and Asana.

Pros

  • Reliable
  • Inspires Innovation
  • Caring
  • Respectful

Muneeb B.

  • Role: Human Resources
  • Industry: Technology
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Jan 2023

Efficient communication & management tool.

Likeliness to Recommend

10 /10

What differentiates Basecamp from other similar products?

This tool has really connected the peers of our organization with one another, It is a great tool for Formal/Informal communication.

What is your favorite aspect of this product?

A great tool to keeping track of different tasks & projects handy.

What do you dislike most about this product?

The mobile user interface really disappoints.

What recommendations would you give to someone considering this product?

Worth having this tool in a organisation.

Pros

  • Continually Improving Product
  • Effective Service
  • Inspires Innovation
  • Respectful

Most Popular Basecamp Comparisons

Visit our Exponential IT Research Center
Over 100 analysts waiting to take your call right now: 1-519-432-3550 x2019