Latest Research


This content is currently locked.

Your current Info-Tech Research Group subscription does not include access to this content. Contact your account representative to gain access to Premium SoftwareReviews.

Contact Your Representative
Or Call Us:
1-888-670-8889 (US/CAN) or
+1-519-432-3550 (International)
Basecamp Logo Award Winner Product Badge
Basecamp Logo Award Winner Product Badge
37signals

Basecamp

Composite Score
9.0 /10
CX Score
9.3 /10
Category
Basecamp
9.0 /10

What is Basecamp?

Basecamp’s unique blend of tools is everything any team needs to stay on the same page about whatever they’re working on. 

Company Details


Need Assistance?

We're here to help you with understanding our reports and the data inside to help you make decisions.

Get Assistance

Awards & Recognition

Basecamp won the following awards in the Project Management - Enterprise category

Filter By

Basecamp Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Basecamp.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

87 Likeliness to Recommend

99 Plan to Renew

1
Since last award

90 Satisfaction of Cost Relative to Value

1
Since last award


{y}
{name}

Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+95 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Basecamp?

2% Negative
1% Neutral
97% Positive

Pros

  • Effective Service
  • Helps Innovate
  • Reliable
  • Performance Enhancing

Feature Ratings

Average 85

Collaboration

91

Document Management

88

Workflow Management

88

Resource Management

87

Dependency and Milestone Tracking

86

Planning and Scheduling

85

Budget Management

84

Mobile Access

84

Reporting

84

Hierarchical Task Management

83

Time & Expense Tracking

82

Vendor Capability Ratings

Average 86

Ease of Implementation

90

Quality of Features

88

Breadth of Features

87

Business Value Created

87

Product Strategy and Rate of Improvement

86

Ease of Data Integration

86

Availability and Quality of Training

85

Ease of IT Administration

84

Ease of Customization

83

Usability and Intuitiveness

83

Vendor Support

82

Basecamp Reviews

Maria Q.

  • Role: Sales Marketing
  • Industry: Other
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Dec 2022

Our projects are safe with Basecamp

Likeliness to Recommend

8 /10

What differentiates Basecamp from other similar products?

Project management is usually done in our company from Basecamp, an excellent tool that allows us to be aware day by day on how processes are being managed and executed in the company, its internal messaging system and performance graphs that allow managers to keep abreast of everything that is happening at all times in the company. An innovative solution that we are very satisfied with.

What is your favorite aspect of this product?

Inter-company communication is very important for the management of projects and with Basecamp this is greatly facilitated, since it has a wide variety of options to keep teams aware of the progress of tasks. Because it is centralized, all workers with permissions can collaborate with ideas on pending tasks and mark their progress. Project visibility is across the board, giving a clearer perspective of what is required.

What do you dislike most about this product?

It would be interesting to have an option to put projects for specific workgroups, as sometimes confidential information is handled for companies and clients that can get lost along the way. Sometimes we would like to have more flexibility in the software to better adapt to our projects.

What recommendations would you give to someone considering this product?

I recommend Basecamp to any type of company because of the high productivity it brings to all the companies where it has been installed becoming the day to day of these, its cost may seem a little high, but all the features it has make it worth every penny. The customer service is quite good and they are always online to solve each of our problems.

Pros

  • Continually Improving Product
  • Inspires Innovation
  • Respectful
  • Fair

Fabiana M.

  • Role: Sales Marketing
  • Industry: Other
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Dec 2022

Basecamp, organize your company

Likeliness to Recommend

9 /10

What differentiates Basecamp from other similar products?

For the project management of our SME we decided to rely on the support of Basecamp, which has benefited us in a slightly surprising way due to the functions it occupies, its stability, and ease of use to distribute and generate new tasks among our workers, achieving effective communication and greatly accelerating the development of our projects both in the short and long term and all in the same place.

What is your favorite aspect of this product?

The management of tasks becomes quite fluid, with a couple of clicks we can enter the information of our requests and we just have to wait for them to be evaluated and answered. It allows us to know the time of entry of users providing control over the hours billed in the company. The visibility of the projects is general, allowing other users to contribute ideas or verify failures that may influence the future of the organization.

What do you dislike most about this product?

There is a lack of a function where it is possible to create projects between departments, since at the moment it is only possible to submit one-person projects. It is difficult to identify the level of priority or urgency of some tasks, having to resort to other communication methods to report. Configuring the tool is a bit problematic at the beginning, it is missing the ability to add users in bulk and not one by one.

What recommendations would you give to someone considering this product?

Basecamp is a platform that has little room for improvement as it works optimally for each of the tasks to be fulfilled, has a fairly ergonomic interface very easy to familiarize users. It would be interesting to be able to observe which workers are within the tool in real time and thus be able to observe their evolution within the assigned tasks. The option to pair e-mail with the tool is urgently needed.

Pros

  • Continually Improving Product
  • Reliable
  • Performance Enhancing
  • Enables Productivity

Adele B.

  • Role: Operations
  • Industry: Education
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Dec 2022

Easy tool, all project information in one place.

Likeliness to Recommend

9 /10

What differentiates Basecamp from other similar products?

Basecamp has eliminated the need to check for status updates and deadlines everywhere. Less time spent seeking for things is usually advantageous since it allows for more time spent working. We are capable of simply and successfully organizing all incoming responsibilities for website projects. It enables us to connect with the development team in real time and allocate tasks as needed.

What is your favorite aspect of this product?

We switched to Basecamp a while back and have been quite pleased with the platform's simplicity of use and intuitiveness. There was no learning curve, and we could dive straight in. I enjoy how you don't have to use numerous tools to keep each project up to date. Everything is in one spot, which saves time when compared to rivals.

What do you dislike most about this product?

I honestly have nothing negative to say about this. The program is incredibly user-friendly and meets all of our project management requirements.

What recommendations would you give to someone considering this product?

If you want to arrange projects with dates, timetables, deadlines, current status, and who is working on what, this is the place to be. This platform is very easy to use; we despise having to onboard and relearn a new platform, and this was a smooth transfer. Our clients adore this tool and are overjoyed with its capacity to measure progress.

Pros

  • Continually Improving Product
  • Reliable
  • Performance Enhancing
  • Enables Productivity

Most Popular Basecamp Comparisons

Visit our Exponential IT Research Center
Over 100 analysts waiting to take your call right now: 1-519-432-3550 x2019