What is Basecamp?
Basecamp’s unique blend of tools is everything any team needs to stay on the same page about whatever they’re working on.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
87 Likeliness to Recommend
99 Plan to Renew
1
Since last award
90 Satisfaction of Cost Relative to Value
1
Since last award
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+95 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Basecamp?
Pros
- Effective Service
- Helps Innovate
- Reliable
- Performance Enhancing
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Collaboration
Document Management
Workflow Management
Resource Management
Dependency and Milestone Tracking
Planning and Scheduling
Budget Management
Mobile Access
Reporting
Hierarchical Task Management
Time & Expense Tracking
Vendor Capability Ratings
Ease of Implementation
Quality of Features
Breadth of Features
Business Value Created
Product Strategy and Rate of Improvement
Ease of Data Integration
Availability and Quality of Training
Ease of IT Administration
Ease of Customization
Usability and Intuitiveness
Vendor Support
Basecamp Reviews
Maria Q.
- Role: Sales Marketing
- Industry: Other
- Involvement: IT Leader or Manager
Submitted Dec 2022
Our projects are safe with Basecamp
Likeliness to Recommend
What differentiates Basecamp from other similar products?
Project management is usually done in our company from Basecamp, an excellent tool that allows us to be aware day by day on how processes are being managed and executed in the company, its internal messaging system and performance graphs that allow managers to keep abreast of everything that is happening at all times in the company. An innovative solution that we are very satisfied with.
What is your favorite aspect of this product?
Inter-company communication is very important for the management of projects and with Basecamp this is greatly facilitated, since it has a wide variety of options to keep teams aware of the progress of tasks. Because it is centralized, all workers with permissions can collaborate with ideas on pending tasks and mark their progress. Project visibility is across the board, giving a clearer perspective of what is required.
What do you dislike most about this product?
It would be interesting to have an option to put projects for specific workgroups, as sometimes confidential information is handled for companies and clients that can get lost along the way. Sometimes we would like to have more flexibility in the software to better adapt to our projects.
What recommendations would you give to someone considering this product?
I recommend Basecamp to any type of company because of the high productivity it brings to all the companies where it has been installed becoming the day to day of these, its cost may seem a little high, but all the features it has make it worth every penny. The customer service is quite good and they are always online to solve each of our problems.
Pros
- Continually Improving Product
- Inspires Innovation
- Respectful
- Fair
Fabiana M.
- Role: Sales Marketing
- Industry: Other
- Involvement: Business Leader or Manager
Submitted Dec 2022
Basecamp, organize your company
Likeliness to Recommend
What differentiates Basecamp from other similar products?
For the project management of our SME we decided to rely on the support of Basecamp, which has benefited us in a slightly surprising way due to the functions it occupies, its stability, and ease of use to distribute and generate new tasks among our workers, achieving effective communication and greatly accelerating the development of our projects both in the short and long term and all in the same place.
What is your favorite aspect of this product?
The management of tasks becomes quite fluid, with a couple of clicks we can enter the information of our requests and we just have to wait for them to be evaluated and answered. It allows us to know the time of entry of users providing control over the hours billed in the company. The visibility of the projects is general, allowing other users to contribute ideas or verify failures that may influence the future of the organization.
What do you dislike most about this product?
There is a lack of a function where it is possible to create projects between departments, since at the moment it is only possible to submit one-person projects. It is difficult to identify the level of priority or urgency of some tasks, having to resort to other communication methods to report. Configuring the tool is a bit problematic at the beginning, it is missing the ability to add users in bulk and not one by one.
What recommendations would you give to someone considering this product?
Basecamp is a platform that has little room for improvement as it works optimally for each of the tasks to be fulfilled, has a fairly ergonomic interface very easy to familiarize users. It would be interesting to be able to observe which workers are within the tool in real time and thus be able to observe their evolution within the assigned tasks. The option to pair e-mail with the tool is urgently needed.
Pros
- Continually Improving Product
- Reliable
- Performance Enhancing
- Enables Productivity
Adele B.
- Role: Operations
- Industry: Education
- Involvement: End User of Application
Submitted Dec 2022
Easy tool, all project information in one place.
Likeliness to Recommend
What differentiates Basecamp from other similar products?
Basecamp has eliminated the need to check for status updates and deadlines everywhere. Less time spent seeking for things is usually advantageous since it allows for more time spent working. We are capable of simply and successfully organizing all incoming responsibilities for website projects. It enables us to connect with the development team in real time and allocate tasks as needed.
What is your favorite aspect of this product?
We switched to Basecamp a while back and have been quite pleased with the platform's simplicity of use and intuitiveness. There was no learning curve, and we could dive straight in. I enjoy how you don't have to use numerous tools to keep each project up to date. Everything is in one spot, which saves time when compared to rivals.
What do you dislike most about this product?
I honestly have nothing negative to say about this. The program is incredibly user-friendly and meets all of our project management requirements.
What recommendations would you give to someone considering this product?
If you want to arrange projects with dates, timetables, deadlines, current status, and who is working on what, this is the place to be. This platform is very easy to use; we despise having to onboard and relearn a new platform, and this was a smooth transfer. Our clients adore this tool and are overjoyed with its capacity to measure progress.
Pros
- Continually Improving Product
- Reliable
- Performance Enhancing
- Enables Productivity