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Basecamp Logo Award Winner Product Badge
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37signals

Basecamp

Composite Score
9.0 /10
CX Score
9.3 /10
Category
Basecamp
9.0 /10

What is Basecamp?

Basecamp’s unique blend of tools is everything any team needs to stay on the same page about whatever they’re working on. 

Company Details


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Awards & Recognition

Basecamp won the following awards in the Project Management - Enterprise category

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Basecamp Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Basecamp.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

87 Likeliness to Recommend

99 Plan to Renew

1
Since last award

90 Satisfaction of Cost Relative to Value

1
Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+95 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Basecamp?

2% Negative
1% Neutral
97% Positive

Pros

  • Effective Service
  • Helps Innovate
  • Reliable
  • Performance Enhancing

Feature Ratings

Average 85

Collaboration

91

Document Management

88

Workflow Management

88

Resource Management

87

Dependency and Milestone Tracking

86

Planning and Scheduling

85

Budget Management

84

Mobile Access

84

Reporting

84

Hierarchical Task Management

83

Time & Expense Tracking

82

Vendor Capability Ratings

Average 86

Ease of Implementation

90

Quality of Features

88

Breadth of Features

87

Business Value Created

87

Product Strategy and Rate of Improvement

86

Ease of Data Integration

86

Availability and Quality of Training

85

Ease of IT Administration

84

Ease of Customization

83

Usability and Intuitiveness

83

Vendor Support

82

Basecamp Reviews

Eric H.

  • Role: Operations
  • Industry: Education
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Dec 2022

Keeps projects and teams organized.

Likeliness to Recommend

9 /10

What differentiates Basecamp from other similar products?

We used to email our graphic artists with content requests before we had Basecamp. There was no means of knowing if they received the email, making it difficult to keep track of when or even if it was allocated. To communicate with the customer, we utilize Basecamp. Email inboxes are already overflowing with CRM communications, and internal corporate discussions show that utilizing Basecamp to track client deliveries is far more convenient than rummaging through an inbox.

What is your favorite aspect of this product?

I enjoy how you may create separate places for each project or establish many projects under one account. There's a lot of leeway, but components like the calendar, to-dos, and message board keep everyone on track. Basecamp is constantly improving its product to increase productivity. Their expanded roster will make a significant difference in project work as well as large campaigns. What I appreciate best is the option to write extensive remarks, attach photographs, and converse with colleagues and graphic designers in the comments.

What do you dislike most about this product?

I dislike that it sets a due date to a chart and I have no way of knowing whether or not the designer has begun working on it. I know that when the designer starts working on anything on Monday, they bookmark it.

What recommendations would you give to someone considering this product?

Basecamp is an excellent tool for keeping track of all your tasks, as well as providing thorough instructions and feedback. I've used various project management software before, but this one is considerably superior in terms of ease of use and clear project management cubes. This technique is highly recommended for any company: you may enable clients to access some lists/to-dos and reserve certain things for the internal staff exclusively.

Pros

  • Continually Improving Product
  • Reliable
  • Performance Enhancing
  • Enables Productivity

Stephanie M.

  • Role: Sales Marketing
  • Industry: Media
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Nov 2022

Very helpful in project management

Likeliness to Recommend

8 /10

What differentiates Basecamp from other similar products?

Using Basecamp has been really satisfying for me. I've used this software on numerous projects, and it's been indispensable. Amazingly, real-time communication has shown to be very useful. The incorporation of an app made it remarkable. Using Basecamp-compatible integration services, I can automate chores.

What is your favorite aspect of this product?

It has performed well when handling projects; in our situation, we have a number of projects that can be readily managed in very cheap pricing models. In contrast, if we were to use an other software, the costs would be prohibitive and the ui would be challenging to navigate.

What do you dislike most about this product?

While the new kanban tool is useful, it may benefit from being more tightly coupled with to-do lists, rather than using separate cards that aren't linked to a single list of tasks. In addition, Tracked offers a helpful tagging system that might be incorporated into the original version of Basecamp.

What recommendations would you give to someone considering this product?

In my business, I have been using Basecamp for over ten years, and I couldn't be happier with it. An all-inclusive platform with robust extensions in which we store all of the company's activities, from the management of projects to the dissemination of HR news, training, and policy.

Pros

  • Effective Service
  • Security Protects
  • Helps Innovate
  • Reliable

Rosly N.

  • Role: Operations
  • Industry: Finance
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Nov 2022

Excellent product

Likeliness to Recommend

10 /10

What differentiates Basecamp from other similar products?

It has a trial version that helps one learn how to use the product

What is your favorite aspect of this product?

I love the budget management as it helps when budgeting for a project

What do you dislike most about this product?

I got no dislike for this product

What recommendations would you give to someone considering this product?

I recommend this product to professionals in the financial and project management industry for improved budgeting

Pros

  • Continually Improving Product
  • Reliable
  • Enables Productivity
  • Efficient Service

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