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Basecamp Logo Award Winner Product Badge
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37signals

Basecamp

Composite Score
9.0 /10
CX Score
9.3 /10
Category
Basecamp
9.0 /10

What is Basecamp?

Basecamp’s unique blend of tools is everything any team needs to stay on the same page about whatever they’re working on. 

Company Details


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Awards & Recognition

Basecamp won the following awards in the Project Management - Enterprise category

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Basecamp Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Basecamp.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

87 Likeliness to Recommend

99 Plan to Renew

1
Since last award

90 Satisfaction of Cost Relative to Value

1
Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+95 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Basecamp?

2% Negative
1% Neutral
97% Positive

Pros

  • Effective Service
  • Helps Innovate
  • Reliable
  • Performance Enhancing

Feature Ratings

Average 85

Collaboration

91

Document Management

88

Workflow Management

88

Resource Management

87

Dependency and Milestone Tracking

86

Planning and Scheduling

85

Budget Management

84

Mobile Access

84

Reporting

84

Hierarchical Task Management

83

Time & Expense Tracking

82

Vendor Capability Ratings

Average 86

Ease of Implementation

90

Quality of Features

88

Breadth of Features

87

Business Value Created

87

Product Strategy and Rate of Improvement

86

Ease of Data Integration

86

Availability and Quality of Training

85

Ease of IT Administration

84

Ease of Customization

83

Usability and Intuitiveness

83

Vendor Support

82

Basecamp Reviews

Alice W.

  • Role: Operations
  • Industry: Education
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Oct 2022

Manage daily life and increase productivity.

Likeliness to Recommend

9 /10

What differentiates Basecamp from other similar products?

Basecamp enabled us to work together to achieve a goal. It enabled everyone of our divisions, from development to client relations to finance to marketing, to collaborate on a project in a single, centralized area, guaranteeing that nothing was neglected. Basecamp enables me to tailor the distribution of client data for certain tasks, making it simple to collect and collate data for massive projects. One of the challenges we had was maintaining strong communication with the customers we serve; as a work group, we are now more efficient.

What is your favorite aspect of this product?

It is simple to use and assists you in creating a sequence of jobs and assignments for team members to complete on time. The application is adaptable enough to allow for a variety of project management approaches. Our staff can operate on a daily basis with the basic and user-friendly graphical user interface without being bothered by the option of choosing a more structured approach. Basecamp assisted us in building a more structured work environment by allowing us to end up developing our own area full of good administration and keeping various items in one location, such as discussions, papers, and messages.

What do you dislike most about this product?

When a remark is altered, I receive an email notification, which is the first thing I dislike. I'm sure there are other ways to accomplish this, but I never know how to do it. Although the email link might be useful in some situations, it is typically difficult and requires more tweaking. Basecamp provides several customization possibilities, such as templates or restricting team member or platform variables per program. Still, for the most part, it's a fantastic tool.

What recommendations would you give to someone considering this product?

Try it for yourself: there is now a free monthly version of the app available for download. If you like it, you should absolutely consider purchasing the premium edition. Basecamp is highly recommended for firms that have a large number of clients or businesses since everything can be managed in one location, including emails, essential paperwork, and time objectives. It's fantastic to interact with several teams and inform everyone about the shared content.

Pros

  • Continually Improving Product
  • Reliable
  • Performance Enhancing
  • Enables Productivity

Kyle M.

  • Role: Industry Specific Role
  • Industry: Other
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Oct 2022

Great for managing task's and keeping us on track

Likeliness to Recommend

9 /10

What differentiates Basecamp from other similar products?

It has helped us to keep projects on track and organized so that it can respond quickly which is essential in public relations as compared to other products. It's also pocket friendly compared to other products.

What is your favorite aspect of this product?

It's friendly enough for less tech savvy clients. Great for internal communication between team members. I also like how it support video and images within task. It's very user friendly.

What do you dislike most about this product?

Team members do not show online. It also have tons of notification wish it were easier to customize.

What recommendations would you give to someone considering this product?

It's a great project management tool if you want to keep things simple.

Pros

  • Continually Improving Product
  • Enables Productivity
  • Trustworthy
  • Unique Features

Jose L.

  • Role: Sales Marketing
  • Industry: Other
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Oct 2022

Makes support in our team to manage projects

Likeliness to Recommend

9 /10

What differentiates Basecamp from other similar products?

We decided to use Basecamp because of the need and problems we were having in performing tasks a group and sharing ideas with our clients without forgetting important information. Not only can we share ideas in a group but also have conversations in private.

What is your favorite aspect of this product?

The mobile app is great and makes it so we can use it wherever we are, but it is still customizable and we can configure the times we want to receive notifications. We can also store files quickly and securely.

What do you dislike most about this product?

We are definitely waiting for real time tracking of the tasks we are working on, this would allow us to be more attentive and not skip deadlines or generate unnecessary stress on delivery times in general.

What recommendations would you give to someone considering this product?

If you are looking for a great project management software without a doubt Basecamp will not disappoint you because it is a fundamental ally when it comes to working in a team and performing tasks that require the help and opinion of different members.

Pros

  • Reliable
  • Unique Features
  • Efficient Service
  • Effective Service

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