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Basecamp Logo Award Winner Product Badge
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37signals

Basecamp

Composite Score
9.0 /10
CX Score
9.3 /10
Category
Basecamp
9.0 /10

What is Basecamp?

Basecamp’s unique blend of tools is everything any team needs to stay on the same page about whatever they’re working on. 

Company Details


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Awards & Recognition

Basecamp won the following awards in the Project Management - Enterprise category

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Basecamp Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Basecamp.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

87 Likeliness to Recommend

99 Plan to Renew

1
Since last award

90 Satisfaction of Cost Relative to Value

1
Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+95 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Basecamp?

2% Negative
1% Neutral
97% Positive

Pros

  • Effective Service
  • Helps Innovate
  • Reliable
  • Performance Enhancing

Feature Ratings

Average 85

Collaboration

91

Document Management

88

Workflow Management

88

Resource Management

87

Dependency and Milestone Tracking

86

Planning and Scheduling

85

Budget Management

84

Mobile Access

84

Reporting

84

Hierarchical Task Management

83

Time & Expense Tracking

82

Vendor Capability Ratings

Average 86

Ease of Implementation

90

Quality of Features

88

Breadth of Features

87

Business Value Created

87

Product Strategy and Rate of Improvement

86

Ease of Data Integration

86

Availability and Quality of Training

85

Ease of IT Administration

84

Ease of Customization

83

Usability and Intuitiveness

83

Vendor Support

82

Basecamp Reviews

Javier J.

  • Role: Sales Marketing
  • Industry: Other
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Oct 2022

Basecamp: For your best group development

Likeliness to Recommend

9 /10

What differentiates Basecamp from other similar products?

With Basecamp we made a time reduction thanks to the fact that this platform offers us a mechanism to work in groups on a project basis where we collect all the necessary information to share with our customers and work together, everything depends on the project that the user has in common with the company.

What is your favorite aspect of this product?

With Basecamp we start making task assignments together with a deadline that we set and you can also add instructions on the same, it offers us an option to attach files when convenient, as well as the so called campfire where you can talk directly with your team through a chat tool so you don't lose track of the workflow.

What do you dislike most about this product?

We would be very happy of an Add team members feature to be able to join them to the chat as other features for Reports and their tracking(monitoring) of that user's activity, add more capability for bulk user aggregation and not least a better developed tagging structure.

What recommendations would you give to someone considering this product?

This platform works very well for us and our QA process at the moment when working with small and medium groups for our projects in a structured and organized way so we get resources and a common workspace with all the tools, it works well between companies or companies where workers are not close to locations

Pros

  • Reliable
  • Trustworthy
  • Saves Time
  • Respectful

Andreina P.

  • Role: Sales Marketing
  • Industry: Insurance
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Oct 2022

Good tools and exceptional interface

Likeliness to Recommend

10 /10

What differentiates Basecamp from other similar products?

The team is very happy, now we are synchronized and saving ourselves a lot of time that we have predisposed to improve work. Each day we can write as a note what we did and be aware of everything. Pleasant to the eye, they have been very involved in designing each tool and feature that is noticeable, and the most important thing is that they know what to do.

What is your favorite aspect of this product?

It really is a very practical software to manage projects, I've been looking for a software like Basecamp for quite some time and I came to it on the recommendation of a colleague, now I can work easily. Basecamp offers tools for automatic reminders, managing the agenta, good document management and both user programming and group meetings, forgetting about the difficult task 'to maintain contact with each one without losing anything.

What do you dislike most about this product?

I cannot think of any counter, at first I thought it would be less detailed, but my doubts were gone right away. In addition, each doubt was resolved by consulting with your team who are always willing to solve your problems.

What recommendations would you give to someone considering this product?

It deserves credit for managing projects; in our case, we had several projects and we could manage them all easily in a very low price model; on the contrary, if we had to use other software, it would be expensive and the users interface would be very difficult to handle. I really enjoy using Basecamp. I have worked on several projects using this software and it has proven to be essential for project management. The real-time communication is very effective. The application integration is excellent. I can automate my Basecamp tasks using popular integration services with Basecamp technology.

Pros

  • Reliable
  • Performance Enhancing
  • Efficient Service
  • Respectful

Shirley A.

  • Role: Operations
  • Industry: Education
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Oct 2022

Comprehensive tool for project management.

Likeliness to Recommend

9 /10

What differentiates Basecamp from other similar products?

Prior to Basecamp, it was difficult to keep track of projects and where they were in the process. It required extra meetings to acquire progress updates, and even then, things might not be relayed to all of the appropriate parties. Basecamp guarantees that everyone can immediately view a project's progress, which means less meetings and communication headaches, easier project management, all my projects are in one location, and instead of utilizing generic folders, Basecamp offers an interface that is straightforward and simple to use.

What is your favorite aspect of this product?

I've been using Basecamp for a few years and have always appreciated how simple it is to coordinate tasks using its tools and capabilities. It is simple to create a project, tasks, and notes, as well as regulate who is alerted or assigned. It includes the majority of the capabilities that smaller businesses or organizations would require to manage and handle many projects in teams. Employees may use Basecamp to remain up to date on open tasks and ongoing project timelines. Use alerts and comments to display real-time updates.

What do you dislike most about this product?

The one thing I don't like about Basecamp is that you can't request a project if you aren't presently involved in one. You must independently seek access to the project leader.

What recommendations would you give to someone considering this product?

It's probably not the greatest solution for large corporations because it lacks the robust feature set that these organizations require. However, I believe it will provide nearly all you need to handle many projects for small groups of less than 100 people.

Pros

  • Continually Improving Product
  • Enables Productivity
  • Efficient Service
  • Saves Time

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