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Basecamp Logo Award Winner Product Badge
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37signals

Basecamp

Composite Score
9.0 /10
CX Score
9.3 /10
Category
Basecamp
9.0 /10

What is Basecamp?

Basecamp’s unique blend of tools is everything any team needs to stay on the same page about whatever they’re working on. 

Company Details


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Awards & Recognition

Basecamp won the following awards in the Project Management - Enterprise category

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Basecamp Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Basecamp.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

87 Likeliness to Recommend

99 Plan to Renew

1
Since last award

90 Satisfaction of Cost Relative to Value

1
Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+95 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Basecamp?

2% Negative
1% Neutral
97% Positive

Pros

  • Effective Service
  • Helps Innovate
  • Reliable
  • Performance Enhancing

Feature Ratings

Average 85

Collaboration

91

Document Management

88

Workflow Management

88

Resource Management

87

Dependency and Milestone Tracking

86

Planning and Scheduling

85

Budget Management

84

Mobile Access

84

Reporting

84

Hierarchical Task Management

83

Time & Expense Tracking

82

Vendor Capability Ratings

Average 86

Ease of Implementation

90

Quality of Features

88

Breadth of Features

87

Business Value Created

87

Product Strategy and Rate of Improvement

86

Ease of Data Integration

86

Availability and Quality of Training

85

Ease of IT Administration

84

Ease of Customization

83

Usability and Intuitiveness

83

Vendor Support

82

Basecamp Reviews

Charles K.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Oct 2022

Provide end-to-end Visibility

Likeliness to Recommend

10 /10

What differentiates Basecamp from other similar products?

Basecamp is a project management tool that places a strong emphasis on teamwork and communication. Because collaboration always ranks highly in our corporate environment, we chose it, and after using it, we feel at ease and confident that our choice was the right decision.

What is your favorite aspect of this product?

Some of the key attributes that have helped make Basecamp so well-liked include its Task lists functionality, @ mentions features, and progress monitoring: we can easily make lists, assign tasks, and provide deadlines. Basecamp heavily assists in task organization and completion and even notifies our team when projects are running behind. Its Online File and Document storage is also a fantastic function that helps me keep my data organized. It comes with an affordable and easy-to-understand pricing structure.

What do you dislike most about this product?

It can take some time to organize. Because comments can be lost, you need to be cautious about how much your team delights in them. Other than this, I have never experienced any issues when using Basecamp.

What recommendations would you give to someone considering this product?

Basecamp is generally simple to set up and use, just like most PM systems. Only a few more details must be entered to get started. It stands out since a video will pop up once you register to assist you in getting started. Here, there is no tier system for fees and extras.

Pros

  • Helps Innovate
  • Reliable
  • Performance Enhancing
  • Unique Features

Ivan L.

  • Role: Human Resources
  • Industry: Consulting
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Oct 2022

Great project management tool

Likeliness to Recommend

10 /10

What differentiates Basecamp from other similar products?

features.

What is your favorite aspect of this product?

very easy to use

What do you dislike most about this product?

nothing i cant think of a single thing i dislike about basecamp

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Joshua M.

  • Role: Operations
  • Industry: Education
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Oct 2022

Perfect project management tool.

Likeliness to Recommend

9 /10

What differentiates Basecamp from other similar products?

I use Basecamp to plan meetings, events, and projects. I enjoy how anyone can use it and how simple it is to use on the move. When someone starts a project, whether it's a freelancer or a firm, we need a tool that can handle everything without stress. Basecamp is quite handy for project management. If you have limited resources for a personal or independent project, this tool will come in handy because it is free for three projects and provides you with one gigabyte of free data for life. Now I can handle all of my tasks in a logical order.

What is your favorite aspect of this product?

I appreciate having everything I need in one spot to arrange events, goods, and communicate with my coworkers. I appreciate the fact that there is a mobile app, which makes it much easier to use. I enjoy that there is no limit to how many projects I can build. I can use Basecamp to filter anything, including to-do lists, papers, and files, and to plan meetings with coworkers. I can delegate tasks with deadlines. I may attend meetings and converse with team members. It's really convenient that I can now manage all of my projects with a single tool.

What do you dislike most about this product?

I don't like how it's difficult to find stuff and how it doesn't warn people when you use a fire pit or other message spots. I believe that for a smaller group, it might be beneficial to eliminate some possibilities, such as each project not requiring its own campfire. It would be fantastic if the projects in the app could be color coded. Notifications might be improved. It took some time for the support team to respond. A built-in meeting option would be fantastic.

What recommendations would you give to someone considering this product?

Lightweight project management application powered by Basecamp. Now that everything is well organized, you may improve the team's output. Basecamp, in my opinion, is a wonderful alternative that outperforms the majority of other apps. Take your time learning the program because it might be complicated. I wish there were more timeline options so you could see how things progressed.

Pros

  • Continually Improving Product
  • Reliable
  • Performance Enhancing
  • Enables Productivity

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