Latest Research


This content is currently locked.

Your current Info-Tech Research Group subscription does not include access to this content. Contact your account representative to gain access to Premium SoftwareReviews.

Contact Your Representative
Or Call Us:
1-888-670-8889 (US/CAN) or
+1-519-432-3550 (International)
Basecamp Logo Award Winner Product Badge
Basecamp Logo Award Winner Product Badge
37signals

Basecamp

Composite Score
9.0 /10
CX Score
9.3 /10
Category
Basecamp
9.0 /10

What is Basecamp?

Basecamp’s unique blend of tools is everything any team needs to stay on the same page about whatever they’re working on. 

Company Details


Need Assistance?

We're here to help you with understanding our reports and the data inside to help you make decisions.

Get Assistance

Awards & Recognition

Basecamp won the following awards in the Project Management - Enterprise category

Filter By

Basecamp Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Basecamp.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

87 Likeliness to Recommend

99 Plan to Renew

1
Since last award

90 Satisfaction of Cost Relative to Value

1
Since last award


{y}
{name}

Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+95 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Basecamp?

2% Negative
1% Neutral
97% Positive

Pros

  • Effective Service
  • Helps Innovate
  • Reliable
  • Performance Enhancing

Feature Ratings

Average 85

Collaboration

91

Document Management

88

Workflow Management

88

Resource Management

87

Dependency and Milestone Tracking

86

Planning and Scheduling

85

Budget Management

84

Mobile Access

84

Reporting

84

Hierarchical Task Management

83

Time & Expense Tracking

82

Vendor Capability Ratings

Average 86

Ease of Implementation

90

Quality of Features

88

Breadth of Features

87

Business Value Created

87

Product Strategy and Rate of Improvement

86

Ease of Data Integration

86

Availability and Quality of Training

85

Ease of IT Administration

84

Ease of Customization

83

Usability and Intuitiveness

83

Vendor Support

82

Basecamp Reviews

Jeffrey T.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Jul 2022

Excellent for project management and teamwork

Likeliness to Recommend

10 /10

What differentiates Basecamp from other similar products?

Basecamp is a pretty user-friendly project management solution, in my opinion. Having it allows you to collaborate with a variety of various organizations, such as agencies, clients, and so on. With this project management software, you'll be able to keep track of them all. Additionally, you have the ability to store all of your chats using this application, which is a really valuable feature.

What is your favorite aspect of this product?

While dealing with a range of firms, Basecamp allowed us to connect with our clients in a single platform. This system made it simple to share information and keep track of the status of many projects.

What do you dislike most about this product?

There is no access to fundamental functionality like Gantt charts, time tracking, or subtasks, and there is no global visibility across different projects. Additional integrations are required to meet the needs of most project managers.

What recommendations would you give to someone considering this product?

Basecamp is the greatest tool for managing tasks and projects. An easy-to-use application. In terms of business and project management, it's a game-changer. This program allows us to gather all of the necessary information in an one location. We can also simply share photographs, movies, and documents with the rest of the team.

Pros

  • Unique Features
  • Efficient Service
  • Saves Time
  • Over Delivered

Melissa B.

  • Role: Sales Marketing
  • Industry: Media
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Jul 2022

Excellent for discussing projects among colleagues

Likeliness to Recommend

9 /10

What differentiates Basecamp from other similar products?

The members of my team and I utilized Basecamp to keep tabs on ongoing endeavors and document our successes and failures. It also served as a central hub for internal and external communication and collaboration with a third-party vendor. With each topic, we may handpick its participants and incorporate relevant files and links.

What is your favorite aspect of this product?

Basecamp is an excellent project management and communication tool that will keep both internal and external stakeholders on target, and I would suggest it to most of my coworkers. However, Basecamp is not ideal for a conversation because to the high volume of emails that would be generated and the resulting risk of important facts being overlooked. Basecamp is great for discussing the overall picture of a project, tracking its development, and keeping everyone up to date.

What do you dislike most about this product?

You can't use the drag-and-drop method to choose and upload files. As far as I'm aware, anchor text isn't a configurable feature. When you input a link, the whole URL will be shown.

What recommendations would you give to someone considering this product?

Use Basecamp to have in-depth conversations about developing new features with remote and international teams. However, it is not a one-stop-shop for all your development needs. There must be a different system for creating user stories, assigning priorities, organizing them into sprints, and monitoring their quality assurance status across all environments. It's not the primary tool for creating products, but it may be helpful in addition to the main tool.

Pros

  • Helps Innovate
  • Enables Productivity
  • Trustworthy
  • Security Protects

Francisco R.

  • Role: Operations
  • Industry: Manufacturing
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jul 2022

The best programs I have used for project tracking

Likeliness to Recommend

9 /10

What differentiates Basecamp from other similar products?

Basecamp alleviates the challenge of remembering when things need to be done and simplifies a to-do list. It is really beneficial to visualize what is going on in order to promote collaboration. Basecamp is used to manage all projects and to track changes. For example, if we want to propose an engineering change, we construct a template and submit it to stakeholders, who may examine it and agree or reject it. It automates most of the usage process, although some human fiddling is still required.

What is your favorite aspect of this product?

It's simple to add people to the project; simply provide their email address and Basecamp will do the rest. Basecamp can also handle change management: you can create a template that allows you to propose a change, alert stakeholders, and allow them to approve or reject the proposed change, Basecamp lets you manage the workflow of numerous projects and notifies you when tasks need to be completed. The dashboard is useful since it lets you see what you need to do in a day. You may divide your work into a shared workspace with team members and a personal workspace to keep track of what you need to complete.

What do you dislike most about this product?

It takes several hours of trawling through the Basecamp website, changing your inquiry in the hopes of finding an example or a step-by-step list on how to do what you want. Also, designing processes may bring you to a specific point but not to the desired end point. Basecamp will occasionally change my widgets without my consent. For example, I may have widgets I made for myself in my shared workspace, and Basecamp would move them to my personal workspace, but it wouldn't maintain the settings I made to utilize them. Similarly, even though I hadn't set it up, my team members' workspaces appeared.

What recommendations would you give to someone considering this product?

I'd suggest looking at what training Basecamp has to offer for your group. My organization did not accomplish this: it began with a single individual and spread internally nearly entirely through tribal knowledge. Before you allocate Basecamp to team members, consider how you want your workplace to appear, since a clean workspace is essential to ensure Basecamp runs well. To keep the system up to date, you'll also need to examine how efficient your crew is.

Pros

  • Continually Improving Product
  • Performance Enhancing
  • Enables Productivity
  • Efficient Service

Most Popular Basecamp Comparisons

Visit our Exponential IT Research Center
Over 100 analysts waiting to take your call right now: 1-519-432-3550 x2019