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Basecamp Logo Award Winner Product Badge
Basecamp Logo Award Winner Product Badge
37signals

Basecamp

Composite Score
9.0 /10
CX Score
9.3 /10
Category
Basecamp
9.0 /10

What is Basecamp?

Basecamp’s unique blend of tools is everything any team needs to stay on the same page about whatever they’re working on. 

Company Details


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Awards & Recognition

Basecamp won the following awards in the Project Management - Enterprise category

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Basecamp Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Basecamp.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

87 Likeliness to Recommend

99 Plan to Renew

1
Since last award

90 Satisfaction of Cost Relative to Value

1
Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+95 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Basecamp?

2% Negative
1% Neutral
97% Positive

Pros

  • Effective Service
  • Helps Innovate
  • Reliable
  • Performance Enhancing

Feature Ratings

Average 85

Collaboration

91

Document Management

88

Workflow Management

88

Resource Management

87

Dependency and Milestone Tracking

86

Planning and Scheduling

85

Budget Management

84

Mobile Access

84

Reporting

84

Hierarchical Task Management

83

Time & Expense Tracking

82

Vendor Capability Ratings

Average 86

Ease of Implementation

90

Quality of Features

88

Breadth of Features

87

Business Value Created

87

Product Strategy and Rate of Improvement

86

Ease of Data Integration

86

Availability and Quality of Training

85

Ease of IT Administration

84

Ease of Customization

83

Usability and Intuitiveness

83

Vendor Support

82

Basecamp Reviews

Calli-Kim D.

  • Role: Industry Specific Role
  • Industry: Other
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jun 2022

Lightweight software which is quite easy to deploy

Likeliness to Recommend

10 /10

What differentiates Basecamp from other similar products?

Basecamp is well-known for its project management software, but it is much more. It's a superior way to get to work, and our employees have become more professional and disciplined since switching to Basecamp. They communicate effectively, hold fewer sessions, and are significantly more efficient than previously. Although Basecamp is a sophisticated program, I prefer its minimalism. It's wonderful to connect with.

What is your favorite aspect of this product?

The variety of themes and the option to work with others are two of my personal favorites. When one individual makes a change to the spreadsheet, everybody who is signed in may see it. Simple automating tools are included in Basecamp, as well as a library of themes from you to choose and customize to match your demands. I like how easy it is to add information to columns attributes like drop down menus.

What do you dislike most about this product?

There is no alternative for auto-saving, and I'd like to see more connections, especially with Paper form. Plus, you'll learn how to customize Basecamp reasoning so you can use it much more than I do right now.

What recommendations would you give to someone considering this product?

Basecamp is a useful tool for managing projects and workflows. It can keep track of projects and show data in a summarized fashion. Basecamp is a fantastic tool for sharing data and fostering teamwork. I liked based camp since it simplified project management in our unit. It's an excellent option for designers, salespeople, and programmers.

Pros

  • Continually Improving Product
  • Reliable
  • Performance Enhancing
  • Trustworthy

Sophia C S.

  • Role: Finance
  • Industry: Finance
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jun 2022

Great tool for project management.

Likeliness to Recommend

9 /10

What differentiates Basecamp from other similar products?

I'm dealing with file management and sharing difficulties that are tough to solve with standard email/Dropbox/etc, all of your projects are in one location and instead of using common folders, Basecamp delivers a clean and well-organized interface. Basecamp makes it simple for anybody to keep track of a project's progress, there will be fewer meetings and less misunderstanding as a result. Involve the appropriate personnel in each ongoing project so that you can control who sees what updates at what times.

What is your favorite aspect of this product?

I love how simple Basecamp is to use with other online project management systems finding the right industry and area to contribute to may be challenging. Instead of bombarding you with bothersome email threads, I enjoy how Basecamp helps you arrange your inbox. Basecamp allows employees to keep track of their tasks and view a calendar of ongoing projects, to view real-time updates, use notifications and comments I've been using Basecamp for a few years now and have always admired how simple it is to organize work utilizing the tools and capabilities.

What do you dislike most about this product?

Although the user interface is minimal I believe a more visually attractive design may be created internal guidelines governing how projects are formed and handled have been a source of contention for us since the outset. The feature set is extremely vast, which is fantastic for customisation, but we had to go through a lot of trial and error before we found a solution that worked for our team. In Basecamp Update, you can't link documents when you paste a link, such as a Google Doc or Google Spreadsheet, customers might not notice that the update contains a link.

What recommendations would you give to someone considering this product?

This is probably the best solution for large companies as it packs a collection of powerful features that large companies need and provides everything they need to handle different projects in the best possible way Keep things in mind with the right titles and make them relevant to the conversation. If the update is no longer relevant to the title, start a new update, It also adds a date to the update title to create a to-do list of items that the customer needs to complete.

Pros

  • Continually Improving Product
  • Reliable
  • Performance Enhancing
  • Enables Productivity

Kyle M.

  • Role: Sales Marketing
  • Industry: Media
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jun 2022

"The greatest tool for basic to-do lists is Baseca

Likeliness to Recommend

9 /10

What differentiates Basecamp from other similar products?

the cost of the program is better than other programs.

What is your favorite aspect of this product?

It makes it easier for me to keep organization, the to-do lists are helpful, and other members of the team may also be given jobs to do if necessary.

What do you dislike most about this product?

The limited quantity of space may at times be a barrier, despite the fact that it is always possible to improve in order to get additional area.

What recommendations would you give to someone considering this product?

It is my recommendation that you give it a try and assess how well it satisfies the criteria of the project you are working on. It does give a range of various things to do, such as the ability to set assignments, access the calendar, and conduct chats all inside the platform itself. The operation and navigation are both quite straightforward.

Pros

  • Reliable
  • Unique Features
  • Efficient Service
  • Effective Service

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