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Basecamp Logo Award Winner Product Badge
Basecamp Logo Award Winner Product Badge
37signals

Basecamp

Composite Score
9.0 /10
CX Score
9.3 /10
Category
Basecamp
9.0 /10

What is Basecamp?

Basecamp’s unique blend of tools is everything any team needs to stay on the same page about whatever they’re working on. 

Company Details


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Awards & Recognition

Basecamp won the following awards in the Project Management - Enterprise category

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Basecamp Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Basecamp.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

87 Likeliness to Recommend

99 Plan to Renew

1
Since last award

90 Satisfaction of Cost Relative to Value

1
Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+95 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Basecamp?

2% Negative
1% Neutral
97% Positive

Pros

  • Effective Service
  • Helps Innovate
  • Reliable
  • Performance Enhancing

Feature Ratings

Average 85

Collaboration

91

Document Management

88

Workflow Management

88

Resource Management

87

Dependency and Milestone Tracking

86

Planning and Scheduling

85

Budget Management

84

Mobile Access

84

Reporting

84

Hierarchical Task Management

83

Time & Expense Tracking

82

Vendor Capability Ratings

Average 86

Ease of Implementation

90

Quality of Features

88

Breadth of Features

87

Business Value Created

87

Product Strategy and Rate of Improvement

86

Ease of Data Integration

86

Availability and Quality of Training

85

Ease of IT Administration

84

Ease of Customization

83

Usability and Intuitiveness

83

Vendor Support

82

Basecamp Reviews

Alfred L.

  • Role: Finance
  • Industry: Manufacturing
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jun 2022

Great resource for team collaboration.

Likeliness to Recommend

9 /10

What differentiates Basecamp from other similar products?

Basecamp makes it easy to collaborate with team members. We primarily use Basecamp to communicate with our internal teams and customers, including exchanging information and updates, and in some cases files. It is an important advantage to set up time-limited activities and keep project-related materials in one place. Our email system is no longer overloaded and everyone has an overview. It keeps track of all the activities in progress and is more organized, making it easier for groups to collaborate.

What is your favorite aspect of this product?

Is an excellent team communication tool since it is simple to use and comprehend. It gives the required tools for efficient collaboration. Features like as project-specific task scheduling and the ability to keep all documents organized within the project save time and boost productivity. My team members to engage more efficiently and stay on the same page, Basecamp keeps the lists in order, the deadlines, the calendars, and the speed with which files are transferred allow me to remain active and aware, it is the greatest project management software with which I have worked; it keeps you updated on the status of your activities.

What do you dislike most about this product?

The ability to open PDF documents from Basecamp is one feature I'd like to see enabled. Once a document is uploaded, I'd rather examine it on Basecamp than download it back to my PC. The extra stages are no longer necessary, and I'd like to see more particular templates. The "To Do List," not simply the one-liners, may be managed better. It has some compensatory choices because it lacks anything as strong as Task Dependencies, but it's still not exactly the same thing, so it's a little obsolete in that sense.

What recommendations would you give to someone considering this product?

Basecamp is an excellent tool for managing your conversation. It will assist you in successfully organizing your work and meetings. I recommend assigning a specialized project manager to configure the projects within Basecamp to speed up the process. There are various options and solutions available, but if you want to get started quickly and easily, I recommend Basecamp; it is easier to use. For whatever you're working on, use specific project URLs and folders. Connecting to other projects and tagging colleagues on assignments may be really useful. The search bar at the top is the only feature that helps me find stuff in the UI.

Pros

  • Continually Improving Product
  • Reliable
  • Performance Enhancing
  • Enables Productivity

Kyle L.

  • Role: Sales Marketing
  • Industry: Retail
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted May 2022

"Great project and resource management"

Likeliness to Recommend

8 /10

What differentiates Basecamp from other similar products?

It has unique functions, it is easy to use, and it has good customer service, much better than other programs.

What is your favorite aspect of this product?

There are a plethora of pre-built templates available in Basecamp that may be customized to match your individual needs. One of my favorite features is the simplicity with which dropdown selections and other column properties may be changed. It's a cinch to add collaborators and discover who else is making use of the document.

What do you dislike most about this product?

Since Basecamp lacks several mathematical tools, I'd have to utilize Excel instead if I were looking to do calculations. Another issue that annoys me is the fact that administrators at all levels cannot inspect or modify the security settings of any document. Find the author and convince him or her to make necessary adjustments.

What recommendations would you give to someone considering this product?

Basecamp is a place where people can learn how to use software. Even if it takes some getting used to, going there will make your life a whole lot easier in the end. You could find it difficult to keep track of everything if your company has a lot of different divisions, but the end result will be fantastic.

Pros

  • Unique Features
  • Efficient Service
  • Effective Service
  • Saves Time

Bryn R.

  • Role: Sales Marketing
  • Industry: Entertainment
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted May 2022

Not groundbreaking, but provides the essentials

Likeliness to Recommend

6 /10

What differentiates Basecamp from other similar products?

Basecamp is solid and reliable, but I never found any features or qualities that other project management softwares didn't also have.

What is your favorite aspect of this product?

It was great for managing design requests, making it easy to review different versions of assets during the revision process.

What do you dislike most about this product?

There isn't anything I really disliked about it, but I never got the impression that anything about Basecamp was particularly special or unique. It's perfectly fine for managing design requests and other projects.

What recommendations would you give to someone considering this product?

If you're looking for project management essentials at a reasonably price, Basecamp is a solid choice.

Pros

  • Reliable
  • Performance Enhancing
  • Enables Productivity
  • Helps Innovate

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