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Basecamp Logo Award Winner Product Badge
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37signals

Basecamp

Composite Score
9.0 /10
CX Score
9.3 /10
Category
Basecamp
9.0 /10

What is Basecamp?

Basecamp’s unique blend of tools is everything any team needs to stay on the same page about whatever they’re working on. 

Company Details


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Awards & Recognition

Basecamp won the following awards in the Project Management - Enterprise category

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Basecamp Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Basecamp.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

87 Likeliness to Recommend

99 Plan to Renew

1
Since last award

90 Satisfaction of Cost Relative to Value

1
Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+95 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Basecamp?

2% Negative
1% Neutral
97% Positive

Pros

  • Effective Service
  • Helps Innovate
  • Reliable
  • Performance Enhancing

Feature Ratings

Average 85

Collaboration

91

Document Management

88

Workflow Management

88

Resource Management

87

Dependency and Milestone Tracking

86

Planning and Scheduling

85

Budget Management

84

Mobile Access

84

Reporting

84

Hierarchical Task Management

83

Time & Expense Tracking

82

Vendor Capability Ratings

Average 86

Ease of Implementation

90

Quality of Features

88

Breadth of Features

87

Business Value Created

87

Product Strategy and Rate of Improvement

86

Ease of Data Integration

86

Availability and Quality of Training

85

Ease of IT Administration

84

Ease of Customization

83

Usability and Intuitiveness

83

Vendor Support

82

Basecamp Reviews

Herbert L.

  • Role: Operations
  • Industry: Manufacturing
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted May 2022

Great for organizing and managing team projects.

Likeliness to Recommend

9 /10

What differentiates Basecamp from other similar products?

Fixed quality control and production errors our quality team often missed deadlines due to communication issues, but it was improved by making sure everyone was on the same page. It also helped implement Basecamp's structured project data storage system and all the documentation related to project operations stored on the system for easy reference when needed. We have also improved the organization between teams as we work on building and executing projects. You've saved time by making it easy to manage and assign tasks, invite them to your project, and keep all your important documents and notes in your project.

What is your favorite aspect of this product?

Really easy to use, Basecamp has changed the way we set up and manage our projects. This greatly improves employee efficiency and saves time. Basecamp is a great project management application that many of our teams can use, how all activities are displayed in Gantt chart format. This allows the work team to perform the correct programming of all tasks, providing a work plan for the next few days.

What do you dislike most about this product?

The inability of Basecamp to upload new "versions" of files within a project is its most inconvenient aspect. Instead of just replacing an older file with a newer one, you must submit a whole new file. Basecamp is primarily intended for internal communication, therefore file sharing for client review or external contact is not currently a viable option. The expensive cost is a huge disadvantage, and a longer trial period would be perfect for truly evaluating the product.

What recommendations would you give to someone considering this product?

This is an excellent tool for improving communication and holding individuals accountable for completing deadlines and remembering critical dates. Basecamp is one of the top project document storage and job management platforms and solutions. Linking to Google Drive enables you to instantly maintain and update version control of the delivered file, something Basecamp presently does not support.

Pros

  • Continually Improving Product
  • Reliable
  • Performance Enhancing
  • Enables Productivity

Valentin S.

  • Role: Information Technology
  • Industry: Other
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted May 2022

Exceptional tool for projects

Likeliness to Recommend

9 /10

What differentiates Basecamp from other similar products?

Thanks to this online collaboration platform, I can create better unified communications and manage projects and tasks no matter where I am, Basecamp allows you to save all your documents, share files through chat and store all your important information, using each function is very simple and easy, you can easily adapt to it.

What is your favorite aspect of this product?

Basecamp is one of the best software to manage projects and helps you to create a better planning and administration of your duties, through this tool you can create a better workflow, it has an excellent user interface that is very clean and intuitive, all its tools and features work perfectly, I have managed to create better planning without any inconvenience, Basecamp works as a completely flexible, efficient platform and allows you to increase productivity in all your work.

What do you dislike most about this product?

I have been implementing it and so far I have not disliked anything, it seems to me to be a very easy and simple software, it works excellently and allows you to create better collaboration with your entire work team and perform a better workflow, which increase productivity in your projects.

What recommendations would you give to someone considering this product?

I recommend it for all companies looking for better software to collaborate with their teams on tasks and projects, without the need for face-to-face meetings, through Basecamp they can create all projects and communicate through chat.

Pros

  • Continually Improving Product
  • Performance Enhancing
  • Enables Productivity
  • Trustworthy

Julia Maria M.

  • Role: Sales Marketing
  • Industry: Other
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted May 2022

The best tool for task and project management

Likeliness to Recommend

8 /10

What differentiates Basecamp from other similar products?

You are not too overloaded. You can concentrate on the essentials: the project. The handling is very intuitive, even for beginners. But most importantly, it's easy to invite people to Basecamp who don't know the program. All colleagues quickly became familiar with it. Above all, commenting and discussing multimedia content or projects worked well.

What is your favorite aspect of this product?

Basecamp is intuitive to use. It provides a clear overview of all pending tasks that arise. Deadlines and e-mail notifications can be set for them. There is also the option to set roles and communicate as a team through Basecamp.

What do you dislike most about this product?

The clear dashboard is particularly useful for keeping track of projects and tasks. The intuitive operation also allows employees who are not familiar with the technology to use the tool. No experience with comparable tools is required.

What recommendations would you give to someone considering this product?

Basecamp makes it easy for me to work on various projects. It helps me meet deadlines. It allows me to work with internal colleagues, but also with our agency. For events or projects, it's the best solution that brings everything under one roof. As a team, we use it for event planning. We were able to summarize all important documents and proceed step by step. In addition, I always had an overview of what remained to be done and whether the other participants were doing their homework. All in all, the to-do lists are the best and the range of functions is sufficient for events with less than 500 people.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

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