What is Basecamp?
Basecamp’s unique blend of tools is everything any team needs to stay on the same page about whatever they’re working on.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
87 Likeliness to Recommend
99 Plan to Renew
1
Since last award
90 Satisfaction of Cost Relative to Value
1
Since last award
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+95 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Basecamp?
Pros
- Effective Service
- Helps Innovate
- Reliable
- Performance Enhancing
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Collaboration
Document Management
Workflow Management
Resource Management
Dependency and Milestone Tracking
Planning and Scheduling
Budget Management
Mobile Access
Reporting
Hierarchical Task Management
Time & Expense Tracking
Vendor Capability Ratings
Ease of Implementation
Quality of Features
Breadth of Features
Business Value Created
Product Strategy and Rate of Improvement
Ease of Data Integration
Availability and Quality of Training
Ease of IT Administration
Ease of Customization
Usability and Intuitiveness
Vendor Support
Basecamp Reviews
Philomena O. A.
- Role: Information Technology
- Industry: Technology
- Involvement: End User of Application
Submitted May 2022
Fantastic features
Likeliness to Recommend
What differentiates Basecamp from other similar products?
It’s got great functionality
What is your favorite aspect of this product?
It’s efficient
What do you dislike most about this product?
Not applicable
What recommendations would you give to someone considering this product?
It’s effective and efficient
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Halle D.
- Role: Sales Marketing
- Industry: Entertainment
- Involvement: End User of Application
Submitted May 2022
It helps teams stay organized and handle projects
Likeliness to Recommend
What differentiates Basecamp from other similar products?
The ease of configuration of the program is easier than in other programs.
What is your favorite aspect of this product?
I enjoy how the calendar, to-dos, and message board all work together to keep everyone on track, whether you're working on a single project or a number of them. New features in Basecamp's new lineup will help project work go forward; what I like most is that I can make thorough notes, attach photos, and interact with colleagues and graphic designers in the comments; it has a less convoluted process than Monday.
What do you dislike most about this product?
I find it inconvenient that a due date is assigned to a chart, but I have no means of knowing whether the designer has really started working on it before that date arrives. What I don't like is that each section has a history of previously accomplished activities, which may quickly fill up the screen real estate. When I don't want to archive the whole list, I only want to wipe off a few completed tasks from the list.
What recommendations would you give to someone considering this product?
To keep track of all your projects, Basecamp is a great way to provide clear instructions, and to get feedback. Basecamp is by far the best project management tool I've ever used, and I've tried a lot of other ones. For any company, I highly recommend this tool since customers may access individual to-dos/lists and can reserve certain things for the internal staff.
Pros
- Enables Productivity
- Unique Features
- Efficient Service
- Effective Service
Chuck F.
- Role: Information Technology
- Industry: Not for Profit
- Involvement: End User of Application
Submitted Apr 2022
Limited functionality, needs a revision
Likeliness to Recommend
What differentiates Basecamp from other similar products?
It does have lack of features, it needs to improve its roadmap
What is your favorite aspect of this product?
Its web-based functionality
What do you dislike most about this product?
I wish there were more functionality you could find in others.
What recommendations would you give to someone considering this product?
Cross-reference functionality with competitors.
Pros
- Respectful
- Client Friendly Policies
- Helps Innovate
- Continually Improving Product
Cons
- Wastes Time
- Under Delivered
- Leverages Incumbent Status
