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Basecamp Logo Award Winner Product Badge
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37signals

Basecamp

Composite Score
9.0 /10
CX Score
9.3 /10
Category
Basecamp
9.0 /10

What is Basecamp?

Basecamp’s unique blend of tools is everything any team needs to stay on the same page about whatever they’re working on. 

Company Details


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Awards & Recognition

Basecamp won the following awards in the Project Management - Enterprise category

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Basecamp Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Basecamp.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

87 Likeliness to Recommend

99 Plan to Renew

1
Since last award

90 Satisfaction of Cost Relative to Value

1
Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+95 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Basecamp?

2% Negative
1% Neutral
97% Positive

Pros

  • Effective Service
  • Helps Innovate
  • Reliable
  • Performance Enhancing

Feature Ratings

Average 85

Collaboration

91

Document Management

88

Workflow Management

88

Resource Management

87

Dependency and Milestone Tracking

86

Planning and Scheduling

85

Budget Management

84

Mobile Access

84

Reporting

84

Hierarchical Task Management

83

Time & Expense Tracking

82

Vendor Capability Ratings

Average 86

Ease of Implementation

90

Quality of Features

88

Breadth of Features

87

Business Value Created

87

Product Strategy and Rate of Improvement

86

Ease of Data Integration

86

Availability and Quality of Training

85

Ease of IT Administration

84

Ease of Customization

83

Usability and Intuitiveness

83

Vendor Support

82

Basecamp Reviews

Max R.

  • Role: Sales Marketing
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Apr 2022

Good features

Likeliness to Recommend

7 /10

What differentiates Basecamp from other similar products?

Ease of use is the strong point of Basecamp, which makes task tracking simple and immediate. The different sections such as to-dos, schedule and message board keep everything organized

What is your favorite aspect of this product?

The interface is easy and intuitive and allows you to make the best use of the tool right from the start. The task creation system and subsequent notifications via email and mobile application complete the product.

What do you dislike most about this product?

It's not a native kanban board right now, and a few tricks are required. There are no sub-tasks and lower levels of tasks

What recommendations would you give to someone considering this product?

Basecamp is an excellent tool to manage and track ongoing activities and plan the backlog with future initiatives

Pros

  • Enables Productivity
  • Reliable
  • Efficient Service
  • Effective Service

Marco C.

  • Role: C-Level
  • Industry: Communications
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Apr 2022

Our first project management system

Likeliness to Recommend

10 /10

What differentiates Basecamp from other similar products?

Very organized layout and cleaner UI compared to many similar products.

What is your favorite aspect of this product?

I especially like the clean UI and the ease of use.

What do you dislike most about this product?

You need to complement Basecamp with another tool if you want to cover the financial part of your business.

What recommendations would you give to someone considering this product?

Try the Personal version for free before you commit to a long-term subscription.

Pros

  • Helps Innovate
  • Reliable
  • Enables Productivity
  • Efficient Service

Cons

  • Slower Product Innovation
  • Charges for Enhancements

Valeria P.

  • Role: Operations
  • Industry: Other
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Apr 2022

Great Project Task Manager

Likeliness to Recommend

7 /10

What differentiates Basecamp from other similar products?

The different sections such as schedule, to-dos, and message board are well structured and keep everyone organized.

What is your favorite aspect of this product?

It is a good tool for project management, which aims to keep the focus on the goal, without adding noise with other features

What do you dislike most about this product?

Basecamp is a good software to manage projects but it' s not so easy to use in a first moment. the learning curve is medium

What recommendations would you give to someone considering this product?

to try the free version as soon as possible to get an idea of ​​the product and see if it reflects your need. Learning is initially slow but by continuing to use it you can master it

Pros

  • Acts with Integrity
  • Reliable
  • Performance Enhancing
  • Enables Productivity

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