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Basecamp Logo Award Winner Product Badge
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37signals

Basecamp

Composite Score
9.0 /10
CX Score
9.3 /10
Category
Basecamp
9.0 /10

What is Basecamp?

Basecamp’s unique blend of tools is everything any team needs to stay on the same page about whatever they’re working on. 

Company Details


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Awards & Recognition

Basecamp won the following awards in the Project Management - Enterprise category

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Basecamp Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Basecamp.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

87 Likeliness to Recommend

99 Plan to Renew

1
Since last award

90 Satisfaction of Cost Relative to Value

1
Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+95 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Basecamp?

2% Negative
1% Neutral
97% Positive

Pros

  • Effective Service
  • Helps Innovate
  • Reliable
  • Performance Enhancing

Feature Ratings

Average 85

Collaboration

91

Document Management

88

Workflow Management

88

Resource Management

87

Dependency and Milestone Tracking

86

Planning and Scheduling

85

Budget Management

84

Mobile Access

84

Reporting

84

Hierarchical Task Management

83

Time & Expense Tracking

82

Vendor Capability Ratings

Average 86

Ease of Implementation

90

Quality of Features

88

Breadth of Features

87

Business Value Created

87

Product Strategy and Rate of Improvement

86

Ease of Data Integration

86

Availability and Quality of Training

85

Ease of IT Administration

84

Ease of Customization

83

Usability and Intuitiveness

83

Vendor Support

82

Basecamp Reviews

Diana T.

  • Role: Industry Specific Role
  • Industry: Other
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Feb 2022

Basecamp helps teams stay coordinated

Likeliness to Recommend

9 /10

What differentiates Basecamp from other similar products?

I like how we may have separate places for each task or construct many projects underneath one profile. There seems to be a lot of leeway, but different elements like the timetable, to-dos, and comment board keep everybody focused. Basecamp is constantly updating their product to improve efficiency. Their new roster is likely to make a significant difference in projects as well as large initiatives.

What is your favorite aspect of this product?

In an enterprise scenario, we utilize Basecamp to answer for consumer interactions. Inboxes are generally so clogged with CRM communications and intra company messaging that utilizing Basecamp to monitor client deliveries is far more convenient than scouring an email.

What do you dislike most about this product?

I may not like how older finished chores may be shown beneath each area. Based on how often we have, the room might get cluttered. We can simply archive lists, but I don't always intend to archive my entire list; instead, I simply want to clear up certain finished tasks.

What recommendations would you give to someone considering this product?

I've used various project management software in the past, and this is considerably better in terms of simplicity of usage and explicit project management categories. I definitely suggest this method to any organization out there - you can enable clients to access some records while reserving certain products solely for the internal staff.

Pros

  • Helps Innovate
  • Reliable
  • Respectful
  • Fair

Junaid K.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Feb 2022

Excellent Cloud Storage

Likeliness to Recommend

9 /10

What differentiates Basecamp from other similar products?

Basecamp is a cloud storage application which maintains version controlling system. Users adding/removing files from the basecamp is notified and tracked on the application. Projects can be created and users can be given access.

What is your favorite aspect of this product?

We can see who and how many people have been provided access to a particular project. A projects dashboard has notice boards, schedules, documents and files section

What do you dislike most about this product?

Basecamp is a wonderful application. I do not dislike anything about it

What recommendations would you give to someone considering this product?

For maintaining version control, this is best cloud storage application. You can. Go for it!

Pros

  • Helps Innovate
  • Reliable
  • Inspires Innovation
  • Acts with Integrity

Eric E.

  • Role: Sales Marketing
  • Industry: Transportation
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Feb 2022

Great collaboration and communication tool

Likeliness to Recommend

10 /10

What differentiates Basecamp from other similar products?

The ability to communicate, collaborate, and see where we are on different products and teams in one tool is great. Everyone at our company can check in with projects and teams if they want.

What is your favorite aspect of this product?

Being able to communicate and collaborate with everyone.

What do you dislike most about this product?

It's not really a problem, but the way we collaborate with outside clients/freelancers who need access to different projects or teams is different than how Basecamp handles it. So we do it differently than Basecamp. Not really a dislike about Basecamp, but the flexibility to change certain aspects of the tool is limited.

What recommendations would you give to someone considering this product?

It's a great tool to keep teams aware of what's going on. It's much better than Slack for keeping track of communications on specific tasks or projects. If you're using Slack for team communication, give Basecamp a try. It changed the way our company communicates and collaborates.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

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