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Basecamp Logo Award Winner Product Badge
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37signals

Basecamp

Composite Score
9.0 /10
CX Score
9.3 /10
Category
Basecamp
9.0 /10

What is Basecamp?

Basecamp’s unique blend of tools is everything any team needs to stay on the same page about whatever they’re working on. 

Company Details


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Awards & Recognition

Basecamp won the following awards in the Project Management - Enterprise category

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Basecamp Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Basecamp.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

87 Likeliness to Recommend

99 Plan to Renew

1
Since last award

90 Satisfaction of Cost Relative to Value

1
Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+95 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Basecamp?

2% Negative
1% Neutral
97% Positive

Pros

  • Effective Service
  • Helps Innovate
  • Reliable
  • Performance Enhancing

Feature Ratings

Average 85

Collaboration

91

Document Management

88

Workflow Management

88

Resource Management

87

Dependency and Milestone Tracking

86

Planning and Scheduling

85

Budget Management

84

Mobile Access

84

Reporting

84

Hierarchical Task Management

83

Time & Expense Tracking

82

Vendor Capability Ratings

Average 86

Ease of Implementation

90

Quality of Features

88

Breadth of Features

87

Business Value Created

87

Product Strategy and Rate of Improvement

86

Ease of Data Integration

86

Availability and Quality of Training

85

Ease of IT Administration

84

Ease of Customization

83

Usability and Intuitiveness

83

Vendor Support

82

Basecamp Reviews

Isis E.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Oct 2021

Exceptional project tool

Likeliness to Recommend

9 /10

What differentiates Basecamp from other similar products?

Thanks to this online collaboration platform, I can create better unified communications and manage projects and tasks no matter where I am, Basecamp allows you to save all your documents, share files through a chat and store all your important information, using each function is very simple and easy, you can easily adapt to it.

What is your favorite aspect of this product?

Basecamp is one of the best software to manage projects and helps you create better planning and administration of your duties, through this tool you can create a better workflow, it has an excellent user interface, very clean and intuitive, all Its tools and features work perfectly, I have managed to create a better planning without any inconvenience in between, Basecamp works as a completely flexible, efficient platform and allows you to increase productivity in all your work.

What do you dislike most about this product?

I have been implementing it and so far I have not disliked anything, it seems to me a very easy and simple software, it works excellently and allows you to create a better collaboration with your entire work team and perform a better workflow, which increase productivity in your projects.

What recommendations would you give to someone considering this product?

I recommend it for all companies looking for better software to collaborate with their teams on tasks and projects, without the need for face-to-face meetings, through Basecamp they can create all projects and communicate through a chat.

Pros

  • Continually Improving Product
  • Performance Enhancing
  • Enables Productivity
  • Efficient Service

Nazaret U.

  • Role: Human Resources
  • Industry: Other
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Oct 2021

Create better collaborations through Basecamp

Likeliness to Recommend

9 /10

What differentiates Basecamp from other similar products?

I have managed to create projects in a more fluid way, Basecamp is very easy to use and flexible since you can use it from anywhere, it has allowed me to create a better organization and increase efficiency in my entire work team, carry out projects in a more productive way and exchange ideas.

What is your favorite aspect of this product?

Basecamp is an excellent work tool, with which you can create online collaborations with your entire team, through this software you can create projects in a simplified way to better organize and manage your projects, Basecamp has a user interface Very clean and robust, this tool is ideal to carry out your projects regardless of the distance, it has exceptional integrations and essential functions to achieve a better handling in your work and it has an excellent free version.

What do you dislike most about this product?

I have not found anything that I dislike about this work tool, it has worked correctly and the user interface is amazing, it has exceptional functions and features that are ideal for creating a better workflow.

What recommendations would you give to someone considering this product?

For all the companies that want to better manage their projects, keep track of them and create a better organization to maintain productivity and performance in their work.

Pros

  • Continually Improving Product
  • Reliable
  • Performance Enhancing
  • Trustworthy

Maggie M.

  • Role: Industry Specific Role
  • Industry: Education
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Sep 2021

Great layout but terrible integrations & reporting

Likeliness to Recommend

4 /10

What differentiates Basecamp from other similar products?

Basecamp is probably one of the easiest to learn/teach platforms for Task Management and uses a fun, whimsical environment that is clean and easy to follow.

What is your favorite aspect of this product?

The ease of use and therefor ease of teaching the platform to others. Literally a child could use this product.

What do you dislike most about this product?

The lack of integrations! We could not report on the work we were doing in Basecamp without purchasing third party software, and we could not get projects to connect with each other as is often required in the work we do. All projects were siloed.

What recommendations would you give to someone considering this product?

Look around, there are many other products that can do what Basecamp does but also offer you the additional features you need to not feel like your work is all "stuck" inside Basecamp only.

Pros

  • Friendly Negotiation
  • Caring
  • Altruistic
  • Reliable

Cons

  • Inhibits Innovation
  • Slower Product Innovation
  • Less Productive

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