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37signals

Basecamp

Composite Score

9.0 /10

CX Score

9.3 /10

197 Reviews Write a Review

What is Basecamp?

Basecamp’s unique blend of tools is everything any team needs to stay on the same page about whatever they’re working on.

Company Details

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Awards & Recognition

Basecamp won the following awards in the Project Management - Enterprise category

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2024 Data Quadrant Gold Medalist

Latest Award, 2024

11 Top Rated Capabilities

11 Top Rated Features

Latest Award, 2024

2024 Emotional Footprint Champion

2024

Strategy and Innovation
Service Experience
Product Impact
Contract Negotiation
Conflict Resolution

2024

2023 Data Quadrant Gold Medalist

2023

7 Top Rated Capabilities

8 Top Rated Features

2023

2023 Emotional Footprint Champion

2023

Strategy and Innovation
Service Experience
Product Impact
Contract Negotiation
Conflict Resolution

2023

4 Top Rated Capabilities

6 Top Rated Features

2022

Basecamp Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Basecamp.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

87 Likeliness to Recommend

99 Plan to Renew

1
Since last award

90 Satisfaction of Cost Relative to Value

1
Since last award

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+95 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Basecamp?

2% Negative

1% Neutral

97% Positive

Pros

Effective Service
Helps Innovate
Reliable
Performance Enhancing

Feature Ratings

Average 85

Collaboration

Document Management

Workflow Management

Resource Management

Dependency and Milestone Tracking

Planning and Scheduling

Budget Management

Mobile Access

Reporting

Hierarchical Task Management

Time & Expense Tracking

Vendor Capability Ratings

Average 86

Ease of Implementation

Quality of Features

Breadth of Features

Business Value Created

Product Strategy and Rate of Improvement

Ease of Data Integration

Availability and Quality of Training

Ease of IT Administration

Ease of Customization

Usability and Intuitiveness

Vendor Support

Basecamp Reviews

Kayla M.

Role: Operations
Industry: Communications
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Sep 2021

Intuitive & useful!

Likeliness to Recommend

10 /10

What differentiates Basecamp from other similar products?

Basecamp relates the worlds of document sharing & collaboration and communication in one place.

What is your favorite aspect of this product?

It allows for easier contact between employees (the campfire) and a space where we can discuss together, at a distance.

What do you dislike most about this product?

It can be tricky to get notifications to work properly, and by default you receive ALL the notifications.

What recommendations would you give to someone considering this product?

Check your notifications settings, but use the site to your advantage ! Communicate!

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

wenna c.

Role: Operations
Industry: Transportation
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Sep 2021

Exquisite with project planning and budgeting.

Likeliness to Recommend

9 /10

What differentiates Basecamp from other similar products?

Exquisite software with task assignment and prioritization. Reliable with time tracking and expense management. Great with team collaboration through live chats. Reliable with workflow management.

What is your favorite aspect of this product?

Great software with team collaboration and file sharing. Reliable with timesheet management. Efficient with project planning and budgeting. Intuitive user interface.

What do you dislike most about this product?

Great software with expense management and time tracking.

What recommendations would you give to someone considering this product?

Very effective with team collaboration and file sharing. Intuitive user interface. Reliable with task management and project budgeting

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Natalie M.

Role: Finance
Industry: Other
Involvement: IT Leader or Manager

Validated Review

Verified Reviewer

Submitted Aug 2021

The results in tasks and projects are incredible

Likeliness to Recommend

10 /10

What differentiates Basecamp from other similar products?

Every day is a new experience, because each client has specific requirements that we have to solve and Basecamp has become our main ally, making us complete projects and integrate all company personnel without problems. We didn't know that Basecamp was more efficient than other software.

What is your favorite aspect of this product?

This software speeds up our process when we carry out projects for our clients and bosses, and I love it because it is very easy to use, when we need to communicate with other colleagues we do it by chat and quickly solve the problems.

What do you dislike most about this product?

No complaints or negative comments, it is great software with great features and a great support team.

What recommendations would you give to someone considering this product?

If you have to solve a problem with Basecamp, I recommend that you call technical support in advance, because they take time to respond and it can be a bit frustrating to ask for help.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Latest Research

Basecamp

What is Basecamp?

Company Details

Need Assistance?

Awards & Recognition

2024 Data Quadrant Gold Medalist

2024 Emotional Footprint Champion

2023 Data Quadrant Gold Medalist

2023 Emotional Footprint Champion

Basecamp Ratings

87 Likeliness to Recommend

99 Plan to Renew

1 Since last award

90 Satisfaction of Cost Relative to Value

1 Since last award

Emotional Footprint Overview

+95 Net Emotional Footprint

How much do users love Basecamp?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Collaboration Includes ability to view, share and direct work between co-workers in real or near real-time.

Document Management Includes features such as check-in/check-out and versioning controls on documents and artifacts.

Workflow Management Includes ability to support flexible and comprehensive workflow-based capabilities.

Resource Management Includes resource allocation, expense tracking, and resource planning.

Dependency and Milestone Tracking Ability to define project development stages and task dependencies while setting milestones to mark specific points in a project

Planning and Scheduling Includes milestones, tasks and resource assignments (can also include WBS and CPM).

Budget Management Includes financial planning, cost management, and payroll budgeting.

Mobile Access The solution can be easily accessed by employees through a dedicated native application or HTML5 access.

Reporting Straightforward data storage with ability to create any reports easily. Dashboards for any role with ability to easily build and modify.

Hierarchical Task Management Ability to create both templates and unique projects and support tasks that can be divided into sub-tasks and delegated

Time & Expense Tracking Ability to track time for planning and estimating

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Basecamp Reviews

Kayla M.

Intuitive & useful!

Likeliness to Recommend

Pros

wenna c.

Exquisite with project planning and budgeting.

Likeliness to Recommend

Pros

Natalie M.

The results in tasks and projects are incredible

Likeliness to Recommend

Pros

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Feature Ratings

Collaboration

Document Management

Workflow Management

Resource Management

Dependency and Milestone Tracking

Planning and Scheduling

Budget Management

Mobile Access

Reporting

Hierarchical Task Management

Time & Expense Tracking

Vendor Capability Ratings

Ease of Implementation

Quality of Features

Breadth of Features

Business Value Created

Product Strategy and Rate of Improvement

Ease of Data Integration

Availability and Quality of Training

Ease of IT Administration

Ease of Customization

Usability and Intuitiveness

Vendor Support