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Basecamp Logo Award Winner Product Badge
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37signals

Basecamp

Composite Score
9.0 /10
CX Score
9.3 /10
Category
Basecamp
9.0 /10

What is Basecamp?

Basecamp’s unique blend of tools is everything any team needs to stay on the same page about whatever they’re working on. 

Company Details


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Awards & Recognition

Basecamp won the following awards in the Project Management - Enterprise category

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Basecamp Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Basecamp.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

87 Likeliness to Recommend

99 Plan to Renew

1
Since last award

90 Satisfaction of Cost Relative to Value

1
Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+95 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Basecamp?

2% Negative
1% Neutral
97% Positive

Pros

  • Effective Service
  • Helps Innovate
  • Reliable
  • Performance Enhancing

Feature Ratings

Average 85

Collaboration

91

Document Management

88

Workflow Management

88

Resource Management

87

Dependency and Milestone Tracking

86

Planning and Scheduling

85

Budget Management

84

Mobile Access

84

Reporting

84

Hierarchical Task Management

83

Time & Expense Tracking

82

Vendor Capability Ratings

Average 86

Ease of Implementation

90

Quality of Features

88

Breadth of Features

87

Business Value Created

87

Product Strategy and Rate of Improvement

86

Ease of Data Integration

86

Availability and Quality of Training

85

Ease of IT Administration

84

Ease of Customization

83

Usability and Intuitiveness

83

Vendor Support

82

Basecamp Reviews

Melody F.

  • Role: Operations
  • Industry: Consulting
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Oct 2023

Quite easy to use

Likeliness to Recommend

9 /10

What differentiates Basecamp from other similar products?

Is cheap hence affordable

What is your favorite aspect of this product?

Resource Management for my type of work

What do you dislike most about this product?

All features are excellent

What recommendations would you give to someone considering this product?

Is recommended to professionals dealing with huge or medium sized projects for easy and effective resource management

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Ronald B.

  • Role: Sales Marketing
  • Industry: Banking
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Aug 2023

Easy to use, as simple as just jumping right in!

Likeliness to Recommend

8 /10

What differentiates Basecamp from other similar products?

I think they have a very good model of use for enterprises or organizations.

What is your favorite aspect of this product?

Definitely the wide array of features available and the prompt/alerts that send to team members when assigned tasks or projects.

What do you dislike most about this product?

Great product, but I wonder if there might be similar products available for use for less.

What recommendations would you give to someone considering this product?

Great product for orgs considering purchasing or onboarding project management/task management platform software!

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Kristen P.

  • Role: Sales Marketing
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jul 2023

Intuitive to Use for General Project Communication

Likeliness to Recommend

7 /10

What differentiates Basecamp from other similar products?

Basecamp is very easy to implement across teams. Our current Basecamp includes multiple departments—members from our technical support and front office teams, R&D, operations, and marketing groups—and our department utilizes Basecamp projects the most when it comes to planning our exhibits at conferences since multiple departments are involved. Basecamp required very little onboarding, and the tool provides excellent means of communication.

What is your favorite aspect of this product?

The Campfire feature provides an option for teams to discuss urgent items, the calendar can share milestones with Google Calendar, and it's easy to organize documents within folders. In fact, documents are much easier to organize and access within Basecamp than Google Drive. The mobile app provides an easy way for our representatives to access critical show documents such as electrical and labor orders without needing to carry a laptop with them. And, one can quickly ask for help by at-mentioning or pinging another team member no matter where they are.

What do you dislike most about this product?

The Gantt chart plug-in is clunky and dependencies are non-existent. So, if you are a project manager, there are only a few tools at your disposal for keeping projects on track. This application is obviously geared for project participants that do not have a project manager role or for those who want to manage projects without any complexity.

What recommendations would you give to someone considering this product?

When we established Basecamp, we realized that the communication was only as good as the notifications that each profile set individually. To create some foundations for communication, we elected a small team to propose a baseline notification setting list that we expected all project participants to have. This way, when we at-mention someone, we have at least a minimal expectation of how someone is notified. This was extremely helpful for our traveling representatives who, if they needed help right away, could rest assured that their at-mention would appear as a pop-up notification and in an email for increased visibility.

Pros

  • Trustworthy
  • Efficient Service
  • Effective Service
  • Helps Innovate

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