What is BigTime?
BigTime helps professional services businesses operate more effectively to better plan, manage and get paid for client work. Our award-winning Professional Services Automation (PSA) software enables better project, finance, and resource management backed by robust analytics and reporting. Thousands of professional services businesses use BigTime to deliver exceptional results for their customers, ensure teams are able to focus on the work that truly matters, and operate their businesses efficiently. See how BigTime can move your business forward. Visit bigtime.net and book a demo today.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
85 Likeliness to Recommend
98 Plan to Renew
85 Satisfaction of Cost Relative to Value
1
Since last award
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+90 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love BigTime?
Pros
- Continually Improving Product
- Inspires Innovation
- Respectful
- Friendly Negotiation
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Client Portal
Expense Detail Tracking
Security
Email Synchronization & Tracking
Time Management
Knowledgebase
Project Management
Billing
Business Process Analysis (BPA)
Retainer Management
Process Automation
Vendor Capability Ratings
Quality of Features
Product Strategy and Rate of Improvement
Breadth of Features
Ease of Implementation
Ease of Data Integration
Business Value Created
Availability and Quality of Training
Ease of IT Administration
Usability and Intuitiveness
Ease of Customization
Vendor Support
BigTime Downloads
BigTime White Paper - Metrics That Matter
The value of the metrics you measure is directly correlated to the conclusions you draw and the actions you take. To really get to managi...
bigtime-psa-101-guide
Everything you need to know about what PSA software is, how it works, and steps to evaluate the right option for your firm.
BigTime Reviews
Gregory B.
- Role: Information Technology
- Industry: Healthcare
- Involvement: IT Leader or Manager
Submitted Jul 2020
Fantastic product and very engaged support group
Likeliness to Recommend
What differentiates BigTime from other similar products?
The level of detail both in the various modules you can purchase, but the overall feel of the product and how many different levels you can use it
What is your favorite aspect of this product?
The Advanced Product Module and the Integration with Business Intelligence systems
What do you dislike most about this product?
Slight "unique" quarks in some data entry fiends that I believe will be solved as the product moves from the full client to the Web Client
What recommendations would you give to someone considering this product?
Work with the site, ask a lot of questions, think about your use case and your work flow and make sure that there is a good match
Pros
- Helps Innovate
- Continually Improving Product
- Performance Enhancing
- Enables Productivity
Amy N.
- Role: Operations
- Industry: Consulting
- Involvement: Business Leader or Manager
Submitted Jul 2020
Excellent!
Likeliness to Recommend
What differentiates BigTime from other similar products?
Flexible for customization
What is your favorite aspect of this product?
Ease of use
What do you dislike most about this product?
Customizing reports is a bit challenging.
What recommendations would you give to someone considering this product?
Utilize Projector PSA's implementation services; we implemented independently and in hind sight I would have not done that.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Sean M.
- Role: Operations
- Industry: Consulting
- Involvement: End User of Application
Submitted Jul 2020
Fantastic product!
Likeliness to Recommend
What differentiates BigTime from other similar products?
Complete package regarding time/expense, project setup, resource management and complete client billing
What is your favorite aspect of this product?
Ease of project set up
What do you dislike most about this product?
different aspects of utilization
What recommendations would you give to someone considering this product?
Complete picture of all features which are available can be overwhelming in the beginning... the more use of features leads to better understanding of how to and where to find information within Projector.
Pros
- Continually Improving Product
- Reliable
- Performance Enhancing
- Enables Productivity
