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BigTime Software

BigTime

Composite Score
8.1 /10
CX Score
8.6 /10
Category
BigTime
8.1 /10

What is BigTime?

BigTime helps professional services businesses operate more effectively to better plan, manage and get paid for client work. Our award-winning Professional Services Automation (PSA) software enables better project, finance, and resource management backed by robust analytics and reporting. Thousands of professional services businesses use BigTime to deliver exceptional results for their customers, ensure teams are able to focus on the work that truly matters, and operate their businesses efficiently. See how BigTime can move your business forward. Visit bigtime.net and book a demo today.

Company Details


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Awards & Recognition

BigTime won the following awards in the Professional Services Automation category

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BigTime Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on BigTime.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

85 Likeliness to Recommend

98 Plan to Renew

85 Satisfaction of Cost Relative to Value

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Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+90 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love BigTime?

4% Negative
4% Neutral
92% Positive

Pros

  • Continually Improving Product
  • Inspires Innovation
  • Respectful
  • Friendly Negotiation

Feature Ratings

Average 86

Client Portal

90

Expense Detail Tracking

89

Security

88

Email Synchronization & Tracking

88

Time Management

88

Knowledgebase

87

Project Management

86

Billing

86

Business Process Analysis (BPA)

86

Retainer Management

85

Process Automation

84

Vendor Capability Ratings

Average 81

Quality of Features

86

Product Strategy and Rate of Improvement

85

Breadth of Features

84

Ease of Implementation

84

Ease of Data Integration

82

Business Value Created

82

Availability and Quality of Training

80

Ease of IT Administration

77

Usability and Intuitiveness

77

Ease of Customization

76

Vendor Support

75

BigTime Reviews

Angel W.

  • Role: Sales Marketing
  • Industry: Other
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Dec 2022

BigTime: It is a fully customizable software

Likeliness to Recommend

9 /10

What differentiates BigTime from other similar products?

BigTime is a good system that works for what it is supposed to and is easy to use for someone who knows how to use a computer. We have been able to track hours against certain projects by person, The Report Center really takes advantage of the data entered into the system so that with the push of a button, your data is organized and presented in an easy to understand report. Custom reports are an excellent feature and, with the help of the support team, you can create any report your company needs.

What is your favorite aspect of this product?

You can pull most reports into Excel and filter and sort from there. Having the task status is very useful for those who use that feature. Integrates seamlessly with QuickBooks, allows me to easily track my time, expenses and create invoices. I can easily see where I am with project budgets versus time spent and can easily gauge when it is time to invoice.

What do you dislike most about this product?

The wide range of terminology used in the software is confusing and causes errors during implementation. If a feature is not currently active in BigTime, it is most likely in the pipeline for future integration.

What recommendations would you give to someone considering this product?

It is great because it provides reporting and auditability throughout the process with a few clicks instead of having to sort through manual data collection templates. One can know the health of our projects in one click with one report. It is obsolete time tracking software, a different project management tool for each project. It saves me endless time and headaches.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Trustworthy
  • Inspires Innovation

Jarold M.

  • Role: Sales Marketing
  • Industry: Other
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Nov 2022

Fantastic tool for project management

Likeliness to Recommend

9 /10

What differentiates BigTime from other similar products?

The best approach to track time and expenses for many projects. Invoicing is also very easy due to the user-friendly interface of the platform. I can see all my projects and team members on this platform, and we can all manage everything together. The support from the Bigtime team is also a big plus in my book. The customization and ability to track just about anything you want for project management, profitability and invoicing and the integration with Quickbooks.

What is your favorite aspect of this product?

It's a piece of software that does exactly what it's supposed to do and does it well. The implementation process was fairly fair and the customer service that went along with it was excellent. Time tracking and the ability to break it into other sections if needed. For numerous projects, I have taken advantage of the platform's ability to develop custom reports, which have been helpful.

What do you dislike most about this product?

I would like to be able to attach my own formatted invoice when sending an invoice with BigTime Wallet, especially after making custom edits per project leader review.

What recommendations would you give to someone considering this product?

The software has been very beneficial for project management in the month I have been using it. I still have one more training session left with our CSM at BigTime to learn more of the features it offers and we are eager to learn what else it has to offer. All the reporting options and customizations Project management and tracking of all aspects of a project. The knowledge-based section to find information on how to use the features.

Pros

  • Helps Innovate
  • Trustworthy
  • Caring
  • Respectful

Penni J.

  • Role: Sales Marketing
  • Industry: Gaming and Hospitality
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Nov 2022

"Great tool with good customer service."

Likeliness to Recommend

9 /10

What differentiates BigTime from other similar products?

This software has an exceptional user-friendliness that makes it very simple to use. The implementation team is absolutely top-notch, and they made it very simple for us to understand how to make use of the software. For these reasons this program differs from others.

What is your favorite aspect of this product?

The onboarding support, especially our personal assistance, has been the most valuable element. I also value the availability of tech help at any time. There has been a steady growth in BT's functionality, making it more and more useful to our group. Despite a number of hiccups and hitches, it appears to be settling down to meet our requirements.

What do you dislike most about this product?

Developing a huge number of jobs is laborious, unstable, and not particularly user-friendly. A greater feature set would be nice for the workflow dashboard as well. As a detail-oriented project manager working with a group of people that place a premium on precision, I can tell you that this has been surprisingly challenging to do.

What recommendations would you give to someone considering this product?

This platform comes highly recommended by me because it operates in the cloud, interfaces with Quickbooks Online in a seamless manner, and has a user interface that is generally uncluttered and simple to navigate. Additionally, the reporting function is extremely powerful.

Pros

  • Enables Productivity
  • Efficient Service
  • Effective Service
  • Saves Time

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