What is BMC Helix CMDB?
BMC Helix Configuration Management Database (CMDB) provides a single, consolidated reference of landscape and service data to support business decision making. BMC Helix Configuration Management Database (CMDB) consolidates landscape and service information from multiple sources into a single, high-quality rep. BMC Helix CMDB is an end-to-end solution that processes disparate data sources into a single pane of glass. This allows organizations to reference a best-of-breed data repository for daily operations and strategic decisions to support their consumers and the business as a whole.
Company Details
Need Assistance?
We're here to help you with understanding our reports and the data inside to help you make decisions.
Get AssistanceBMC Helix CMDB Ratings
Real user data aggregated to summarize the product performance and customer experience.
89 Likeliness to Recommend
100 Plan to Renew
80 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
+97 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love BMC Helix CMDB?
Pros
- Reliable
- Performance Enhancing
- Enables Productivity
- Trustworthy
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Predictive Analytics
Role-Based Access
Auto-Discovery
Analytics and Reporting
License Management
CI Attribute Detailing
Assign Dispositions
Auditing
Integrations
Dependency Mapping
Vendor Capability Ratings
Breadth of Features
Ease of Data Integration
Ease of IT Administration
Availability and Quality of Training
Business Value Created
Ease of Implementation
Ease of Customization
Quality of Features
Vendor Support
Usability and Intuitiveness
Product Strategy and Rate of Improvement
BMC Helix CMDB Reviews
Sanchita J.
- Role: Information Technology
- Industry: Technology
- Involvement: End User of Application
Submitted May 2024
Managing schedule and workflow
Likeliness to Recommend
What differentiates BMC Helix CMDB from other similar products?
1. Graphical representation of batches with customized filters is just the best way to manage the batches on applications. 2. Helps automate schedules and things very easily as if we have thousands of servers, it will do our work without manual intervention. 3. The tool is GUI Based, so it is very efficient for analysis purposes.
What is your favorite aspect of this product?
BMC team is quite good to give product knowledge and help well.
What do you dislike most about this product?
1. Charges are as per the modules and job, so a little expensive. 2. Need to give proper time to understand the filters and application without proceeding towards the next.
What recommendations would you give to someone considering this product?
Great product as per the description
Pros
- Performance Enhancing
- Trustworthy
- Unique Features
- Caring
Rakesh P.
- Role: Information Technology
- Industry: Consulting
- Involvement: Business Leader or Manager
Submitted Apr 2024
BMC Helix, leading ITSM solution
Likeliness to Recommend
What differentiates BMC Helix CMDB from other similar products?
BMC Helix ITSM is one of the leading ITSM applications; from a user's perspective the ease of use of the application I found highly valuable. I found it very easy to understand even with minimal training
What is your favorite aspect of this product?
I can't say enough about how much BMC Helix has transformed the way we work. From consolidating our service catalogs to rerouting our low level tickets to our Helix Virtual Agent chatbot, this tool has really come a long way.
What do you dislike most about this product?
Hard to implement, not easy to configure, many different peaces
What recommendations would you give to someone considering this product?
Overall, the cloud hosting and platform is stable and reliable. Service uptime rarely drops below SLA thresholds for the ITSM environment. The account team is customer focused and works hard to represent us to internal (BMC) teams, as well as representing BMC well back to us. Highly recommended..
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Vikas K.
- Role: Consultant
- Industry: Consulting
- Involvement: IT Development, Integration, and Administration
Submitted Aug 2023
Nice wide CMDB classifications and relationships
Likeliness to Recommend
What differentiates BMC Helix CMDB from other similar products?
very wide range of CMDB classes and well managed relationships.
What is your favorite aspect of this product?
Proper CI classification and parent child relationship for impact analysis
What do you dislike most about this product?
no major update or improvement in Software ci and licensing.
What recommendations would you give to someone considering this product?
Very good CMDB product for managing the big inventory
Pros
- Reliable
- Enables Productivity
- Unique Features
- Respectful