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What is BMC Helix ITSM?
BMC Helix ITSM is industry-leading service management that uses cognitive automation technologies to transform best-practice ITSM principles you’ve come to appreciate from Remedy, delivered on your choice of cloud.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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80 Likeliness to Recommend
95 Plan to Renew
73 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
+62 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love BMC Helix ITSM?
Pros
- Fair
- Trustworthy
- Performance Enhancing
- Includes Product Enhancements
Cons
- Commodity Features
- Vendor's Interest First
- Under Delivered
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Service Catalog
Technician Administration
Multi-Site Functionality
Systems Management Integration
Business Application Integration
End User Support Solutions
Reporting
Multi Device Capability
End User Self Serve
Integrated Knowledge Management
Integration With IT Tools
Vendor Capability Ratings
Ease of IT Administration
Business Value Created
Breadth of Features
Usability and Intuitiveness
Availability and Quality of Training
Quality of Features
Ease of Data Integration
Ease of Implementation
Product Strategy and Rate of Improvement
Vendor Support
Ease of Customization
BMC Helix ITSM Reviews
![](https://cdn.softwarereviews.com/production/profile_image/2066541/original/2066541.jpg?1700160815)
Zafar Javed S.
- Role: Information Technology
- Industry: Banking
- Involvement: IT Development, Integration, and Administration
Submitted Nov 2023
Not very pleased
Likeliness to Recommend
What differentiates BMC Helix ITSM from other similar products?
I haven't noticed any stand out feature that isn't there in other ITSM products
What is your favorite aspect of this product?
It gives lot of options for customization but it is not straight forward
What do you dislike most about this product?
It is very complicated system to use especially for the end users
What recommendations would you give to someone considering this product?
Having used this product for a while and also having experience of other ITSM tools, I would not recommend this product. There are lot of other products that are way cheaper than this
Pros
- Performance Enhancing
- Inspires Innovation
- Caring
- Saves Time
Cons
- Vendor's Interest First
- Slower Product Innovation
- Vendor Friendly Policies
Nitin R.
- Role: Operations
- Industry: Insurance
- Involvement: IT Development, Integration, and Administration
Submitted Nov 2023
It's an on go product,not much effective
Likeliness to Recommend
What differentiates BMC Helix ITSM from other similar products?
BMC Helix ITSM seems to be outdated because service Now has taken a lead over it.
What is your favorite aspect of this product?
Reporting,pull out the reports for all individuals working
What do you dislike most about this product?
Not user friendly
What recommendations would you give to someone considering this product?
Considering this product should be like to pull out all the reports in one go,
Pros
- Continually Improving Product
- Trustworthy
- Fair
- Enables Productivity
Cons
- Less Reliable
- Commodity Features
- Less Inspiring
ABDULMOID M.
- Role: Consultant
- Industry: Consulting
- Involvement: Business Leader or Manager
Submitted Nov 2023
"Easy to use, but a bit pricey.
Likeliness to Recommend
What differentiates BMC Helix ITSM from other similar products?
Integration with different applications
What is your favorite aspect of this product?
Good Utilization of ITSM
What do you dislike most about this product?
DId not see anything which can dislike the product
What recommendations would you give to someone considering this product?
Better tool but bit cost effective
Pros
- Trustworthy
- Fair
- Altruistic
- Client's Interest First