What is BMC Helix ITSM?
BMC Helix ITSM is industry-leading service management that uses cognitive automation technologies to transform best-practice ITSM principles you’ve come to appreciate from Remedy, delivered on your choice of cloud.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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80 Likeliness to Recommend
95 Plan to Renew
73 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
+62 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love BMC Helix ITSM?
Pros
- Fair
- Trustworthy
- Performance Enhancing
- Includes Product Enhancements
Cons
- Commodity Features
- Vendor's Interest First
- Under Delivered
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Service Catalog
Technician Administration
Multi-Site Functionality
Systems Management Integration
Business Application Integration
End User Support Solutions
Reporting
Multi Device Capability
End User Self Serve
Integrated Knowledge Management
Integration With IT Tools
Vendor Capability Ratings
Ease of IT Administration
Business Value Created
Breadth of Features
Usability and Intuitiveness
Availability and Quality of Training
Quality of Features
Ease of Data Integration
Ease of Implementation
Product Strategy and Rate of Improvement
Vendor Support
Ease of Customization
BMC Helix ITSM Reviews
- Role: Information Technology
- Industry: Not for Profit
- Involvement: End User of Application
Submitted Dec 2020
Contender in ITSM
Likeliness to Recommend
Pros
- Saves Time
- Includes Product Enhancements
- Helps Innovate
- Continually Improving Product
Travis B.
- Role: Information Technology
- Industry: Government
- Involvement: End User of Application
Submitted Nov 2020
The ITSM for beginners
Likeliness to Recommend
What differentiates BMC Helix ITSM from other similar products?
Ease of use for end users that do not have an IT Background.
What is your favorite aspect of this product?
The ease of use, and functionality of the product.
What do you dislike most about this product?
the cost, and limitations of intergrations
What recommendations would you give to someone considering this product?
look at customer size first. This is a DOD specific product.
Pros
- Acts with Integrity
- Generous Negotitation
- Over Delivered
- Transparent
- Role: Consultant
- Industry: Retail
- Involvement: IT Development, Integration, and Administration
Submitted Feb 2020
Very Good and Essential tool for ticketing purpose
Likeliness to Recommend
Pros
- Continually Improving Product
- Reliable
- Performance Enhancing
- Enables Productivity