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BOSS

BOSSDesk

Composite Score
7.0 /10
CX Score
7.0 /10
BOSSDesk
7.0 /10

What is BOSSDesk?

BOSS Support Central and BossDesk takes IT Service Management to a new level that lets you manage, track and keep control of your IT environment. BOSS Support Central is ITIL aligned and includes Help Desk/Service Desk, IT Asset Management, Service Catalog, Mobile Apps and comprehensive reporting.

Company Details


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Awards & Recognition

BOSSDesk won the following awards in the IT Asset Management - Midmarket category

BOSSDesk Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on BOSSDesk.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

83 Likeliness to Recommend

94 Plan to Renew

79 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+84 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love BOSSDesk?

0% Negative
28% Neutral
72% Positive

Pros

  • Respectful
  • Efficient Service
  • Effective Service
  • Reliable

Cons

  • Under Delivered

Feature Ratings

Average 79

Analytics and Reporting

83

End to End Lifecycle Management

81

Advanced License Management

79

Integrated Discovery

78

Software Recognition Library

77

Cloud License Management

77

Software Usage Metering

76

Data Import Export and Aggregation

76

Decentralized Management

75

Financial Analysis

74

Vendor Capability Ratings

Average 81

Ease of IT Administration

91

Usability and Intuitiveness

90

Ease of Implementation

85

Ease of Customization

85

Vendor Support

82

Quality of Features

78

Business Value Created

78

Product Strategy and Rate of Improvement

78

Breadth of Features

77

Ease of Data Integration

76

Availability and Quality of Training

74

BOSSDesk Reviews

  • Role: Information Technology
  • Industry: Energy
  • Involvement: IT Leader or Manager
Validated Review
Anonymous Reviewer

Submitted Jan 2020

User friendly stand easy to use and navigate

Likeliness to Recommend

10 /10

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

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