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Box

Box ECM

Composite Score
7.7 /10
CX Score
8.0 /10
Category
Box ECM
7.7 /10

What is Box ECM?

Box is the Content Cloud — a single, secure, easy-to-use platform built for the entire content lifecycle, from file creation and sharing, to co-editing, signature, classification, and retention. Work securely from anywhere, and integrate your tech stack across 1,500+ best-of-breed apps. Trusted by 100K+ of the world’s leading organizations, including AstraZeneca, JLL, and Nationwide, Box has been named a Leader by all major industry analyst firms. To read the analyst reports and find out how Box customers achieve a 332% ROI, visit box.com/resources.

Company Details


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Awards & Recognition

Box ECM won the following awards in the Enterprise Content Management - Midmarket category

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Box ECM Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Box ECM.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

96 Plan to Renew

86 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+95 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Box ECM?

3% Negative
3% Neutral
94% Positive

Pros

  • Reliable
  • Efficient Service
  • Effective Service
  • Respectful

Feature Ratings

Average 83

File Conversion

87

ECM Document Management

86

Metadata Management

84

Search

84

Workflow Process Automation

82

Capture Channels

82

File Approvals Esignatures

82

Access Permissions Management

82

Collaboration

82

Mobile

79

Ediscovery Audit Trail

78

Vendor Capability Ratings

Average 85

Ease of Implementation

89

Quality of Features

88

Business Value Created

87

Availability and Quality of Training

87

Breadth of Features

86

Usability and Intuitiveness

86

Ease of IT Administration

85

Ease of Data Integration

85

Product Strategy and Rate of Improvement

84

Vendor Support

81

Ease of Customization

78

Box ECM Reviews

Vanessa D.

  • Role: Operations
  • Industry: Education
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Oct 2022

Secure and efficient cloud storage.

Likeliness to Recommend

9 /10

What differentiates Box ECM from other similar products?

I believe Box is the greatest solution available, and it has really aided us in keeping all of our organization's vital information organized. It has facilitated cooperation by allowing us to upload different sorts of files that we are working on, such as text documents, spreadsheets, charts, and many more. It not only allows us to store all of our corporate information, but it also allows us to simply and rapidly make backup copies on all of our computers. Another significant advantage that this program provides is its collaboration capabilities, which make teamwork considerably more fruitful.

What is your favorite aspect of this product?

Box enables you to exchange files in any format, from anywhere in the world, and on any device that has internet connection. One of the benefits of this program is that it offers free storage of up to 10 GB; moreover, it is readily linked with other computers, and data are immediately uploaded. The most significant benefit of Box is that it allows us to publish a large amount of material that other parties may simply see and change whenever they want. We were able to multitask with less effort and in less time. We should conserve our energy. Box has two distinguishing features: file management and storage management.

What do you dislike most about this product?

One of the features that I dislike a bit about Box is that it only works with internet access, if you don't have a connection it is not possible to access the stored files. Also, it does not have an option that allows you to preview the files before downloading them and its office tools lack some basic functions.

What recommendations would you give to someone considering this product?

Box is the most advanced and powerful content management system for enterprises of all sizes. Box is unquestionably the greatest option for a dependable solution for sharing files in your organization. To ensure the security of saved content, I recommend setting end-to-end protection. I also advocate combining Box with other programs to fully utilize its functionality.

Pros

  • Continually Improving Product
  • Reliable
  • Performance Enhancing
  • Enables Productivity

Noah B.

  • Role: Operations
  • Industry: Education
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Sep 2022

Secure and efficient cloud storage.

Likeliness to Recommend

9 /10

What differentiates Box ECM from other similar products?

Box really assists us in keeping all of our organization's crucial files organized. It has facilitated cooperation by allowing us to upload different sorts of files that we are working on, such as text documents, spreadsheets, charts, and many more. Furthermore, it enables us to simply and rapidly create backup copies on all of our machines. Another significant advantage that this program provides is its collaboration capabilities, which make teamwork considerably more fruitful. We are overjoyed with the excellent outcomes that Box has provided us in such a short period of time.

What is your favorite aspect of this product?

Box enables you to exchange files in any format, from anywhere in the world, and on any device that has internet connection. Another significant feature of this technology is its ability to automate and streamline operations. We were able to multitask with less effort and in less time. Box has two distinguishing features: file management and storage management. It possesses all of the exceptional possibilities that result from the availability of sufficient capacity to store data while providing adequate security in the cloud.

What do you dislike most about this product?

It can be sluggish at times, which is understandable given the volume of papers. But, in reality, Box provides all of the fantastic services. Your client service is excellent. It enabled us to make changes based on our preferences.

What recommendations would you give to someone considering this product?

To ensure the security of saved content, I recommend setting end-to-end protection. I also advocate combining Box with other programs to fully utilize its functionality. Box is the most advanced and powerful content management system for enterprises of all sizes. Box is unquestionably the greatest option for a dependable solution for sharing files in your organization.

Pros

  • Continually Improving Product
  • Reliable
  • Performance Enhancing
  • Enables Productivity

Kevin G.

  • Role: Operations
  • Industry: Education
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Sep 2022

Excellent secure data storage service.

Likeliness to Recommend

9 /10

What differentiates Box ECM from other similar products?

We've been using this service for many years to store client files that need to be accessible to staff deployed to various countries, and Box allows us to safely distribute these documents while eliminating the need for our own data servers. This program is installed on several devices because it is a straightforward, safe, and feature-rich cloud storage application. Sync across several devices with ease.

What is your favorite aspect of this product?

Box is a service that streamlines the way you work by integrating features that promote workflow collaboration and secure content management, all with an interface and security standards that foster trust in each of your processes, as well as a flexible interface and a variety of powerful features that assist in automating basic tasks and complex processes, leading to better workflows. It can transfer extremely effortlessly across other devices and backup all of the data on my smartphone.

What do you dislike most about this product?

Their payment plans are rigid and somewhat expensive; however, there are other services provided by the competition that provide more benefits at a lower cost than what Box does not provide, in addition to lacking online editing functionality because users externals are restricted to read-only privileges.

What recommendations would you give to someone considering this product?

A straightforward user interface with several functions and a seamless workflow. Once uploaded, files can be accessed even when not connected to the internet. In the case of businesses, the box has gone a long way. The service comprises not just safe file storage, but also workflow, data management, and, most importantly, compliance. Despite the fact that there are other solutions on the market that provide far more appealing alternatives.

Pros

  • Continually Improving Product
  • Reliable
  • Performance Enhancing
  • Enables Productivity
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