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Braintree Direct

Composite Score

7.5 /10

CX Score

7.8 /10

18 Reviews Write a Review

What is Braintree Direct?

Accept and process cards, PayPal, and wallets such as Venmo (US only), Apple Pay, and Google Pay in a single, modern integration. Plus, get industry-leading tools to help prevent fraudulent transactions, manage data security, and streamline operations.

Company Details

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Awards & Recognition

Braintree Direct won the following awards in the Payment Processing category

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0 Top Rated Capabilities

1 Top Rated Features

Latest Award, 2024

0 Top Rated Capabilities

1 Top Rated Features

2022

Braintree Direct Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Braintree Direct.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

2
Since last award

100 Plan to Renew

84 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+88 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Braintree Direct?

5% Negative

0% Neutral

95% Positive

Pros

Friendly Negotiation
Includes Product Enhancements
Reliable
Enables Productivity

Feature Ratings

Average 79

POS Verification

Mobile Payments

Recurring Payments

POS Integration

Security

Digital Wallet Integration

Multi Currency

Credit Card Processing

Customer Support

E-Commerce Integration

Integration With Accounting System

Vendor Capability Ratings

Average 78

Vendor Support

Business Value Created

Ease of Implementation

Ease of Data Integration

Quality of Features

Usability and Intuitiveness

Ease of IT Administration

Ease of Customization

Availability and Quality of Training

Breadth of Features

Product Strategy and Rate of Improvement

Braintree Direct Reviews

Role: Finance
Industry: Consulting
Involvement: End User of Application

Validated Review

Anonymous Reviewer

Submitted Sep 2021

Active and Secure Payment processing Tool

Likeliness to Recommend

9 /10

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Amy M.

Role: Sales Marketing
Industry: Technology
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Sep 2021

Good vendor support and low fees.

Likeliness to Recommend

10 /10

What differentiates Braintree Direct from other similar products?

Open APIs and no-nonsense integration. Vendor support is timely and attentive. Makes payments quick and convenient for repeat customers, so sales people don't have to take credit card information over the phone.

What is your favorite aspect of this product?

Good documentation and high level of customer support. Plus the open api.

What do you dislike most about this product?

Long setup time on our side that included multiple sessions of scheduled and ad-hoc support. Now that we are set up, it's smooth sailing - but we had expected a quicker time to launch.

What recommendations would you give to someone considering this product?

Read all the documentation and materials during setup. It's easy to miss a small thing and then backtracking to find what you did wrong can waste your time (best case) or waste your revenues with refunds (worst case).

Pros

Reliable
Enables Productivity
Unique Features
Efficient Service

Latest Research

Braintree Direct

What is Braintree Direct?

Company Details

Need Assistance?

Awards & Recognition

Braintree Direct Ratings

89 Likeliness to Recommend

2 Since last award

100 Plan to Renew

84 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+88 Net Emotional Footprint

How much do users love Braintree Direct?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

POS Verification Support cardholder verification methods for POS transactions

Mobile Payments The ability to process mobile payments from a mobile wallet or other mobile phone payment app

Recurring Payments The ability to schedule payments at a cadence

POS Integration The ability to integrate with a POS system to allow the processing of credit card or mobile payments in a store setting

Security Built-in security to protect payment information to prevent fraud and hacking

Digital Wallet Integration The ability to process payments from a digital wallet service or another digital payment method

Multi Currency Allows users to process payments in multiple currencies

Credit Card Processing The ability to process credit card payments and receive approval or rejection of funds from the customer's bank

Customer Support Supports levels 1 and 2 for credit card payment processing. Also supports level 3 credit card processing, which requires additional data for the qualification

E-Commerce Integration The ability to integrate directly with an e-commerce platform to create a seamless checkout experience

Integration With Accounting System Provide integration with accounting software and ERP systems

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Braintree Direct Reviews

Active and Secure Payment processing Tool

Likeliness to Recommend

Pros

Amy M.

Good vendor support and low fees.

Likeliness to Recommend

Pros

Most Popular Braintree Direct Comparisons

Amazon Pay

Stripe Payments

Square Payments

Venmo for Business

BlueSnap

GoCardless

Title

2
Since last award

Feature Ratings

POS Verification

Mobile Payments

Recurring Payments

POS Integration

Security

Digital Wallet Integration

Multi Currency

Credit Card Processing

Customer Support

E-Commerce Integration

Integration With Accounting System

Vendor Capability Ratings

Vendor Support

Business Value Created

Ease of Implementation

Ease of Data Integration

Quality of Features

Usability and Intuitiveness

Ease of IT Administration

Ease of Customization

Availability and Quality of Training

Breadth of Features

Product Strategy and Rate of Improvement