What is Buffer?
A better way to manage social media for your business. Buffer makes it easy to manage your business's social media accounts. Schedule posts, analyze performance, and collaborate with your team — all in one place.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
87 Likeliness to Recommend
91 Plan to Renew
85 Satisfaction of Cost Relative to Value
1
Since last award
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+90 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Buffer?
Pros
- Efficient Service
- Reliable
- Saves Time
- Respectful
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Social Media Channel Integration Outbound
Campaign Execution
Social Moderation and Workflow Management
Social Media Channel Integration Inbound
Social Post Archival
Dashboards and Visualization
Social Asset Management
Social Response Management
Contextual Analysis
Trend Analysis
Sentiment Analysis
Vendor Capability Ratings
Ease of Implementation
Ease of Data Integration
Quality of Features
Usability and Intuitiveness
Ease of IT Administration
Ease of Customization
Business Value Created
Availability and Quality of Training
Vendor Support
Product Strategy and Rate of Improvement
Breadth of Features
Buffer Reviews
Jasmine S.
- Role: Information Technology
- Industry: Other
- Involvement: Business Leader or Manager
Submitted Dec 2024
Buffer: The Social Media Manager’s Best Friend.
Likeliness to Recommend
What differentiates Buffer from other similar products?
Buffer has been awesome for managing social media without the chaos. For a marketing agency juggling multiple clients across various platforms, it’s a lifesaver. Its intuitive interface and straightforward scheduling tools make it easy to stay on top of campaigns, whether we’re planning a product launch or just keeping up with daily posts.
What is your favorite aspect of this product?
The simplicity of scheduling across multiple platforms is a standout—it’s drag, drop, and done. The analytics tools are another highlight, offering digestible insights into what’s working and what isn’t. The ability to customize posts for different platforms within the same workflow is a game-changer; no more copy-pasting captions! And let’s not forget the browser extension, which makes queuing up content from anywhere on the web a breeze.
What do you dislike most about this product?
I have nothing Against the software.
What recommendations would you give to someone considering this product?
I’d recommend Buffer to agencies of all sizes. It’s the perfect blend of simplicity and power, ideal for managing both small-scale accounts and large, multi-platform campaigns .By automating scheduling, our team can focus more on strategy and less on manual posting. It’s also fostered better client relationships; we can quickly share content calendars and performance reports to keep clients in the loop.
Pros
- Helps Innovate
- Reliable
- Enables Productivity
- Trustworthy
Margaret t.
- Role: Sales Marketing
- Industry: Banking
- Involvement: End User of Application
Submitted Dec 2024
Easy to manage social media with Buffer
Likeliness to Recommend
What differentiates Buffer from other similar products?
It covers high range of social media platforms instead of demanding external support to deal to multiple channels. Without conventional intervention, we can schedule our content by available scheduling features.
What is your favorite aspect of this product?
It is all in one social media management platform. The collaboration features guides us a lot in managing our team work in real-time. The browser extension makes it easy for me to add my post in buffer queue straight from websites. Its customer support team is very supportive and give instant response to our queries.
What do you dislike most about this product?
I have not faced anything inappropriate in this tool everything is going perfectly. I just felt it offers limited automation options and it must work on enhancing the automation features.
What recommendations would you give to someone considering this product?
The buffer’s browser extension is extensive in its functioning, making the curation of post easier. It has seamless integration with third parties to enhance itself.
Pros
- Continually Improving Product
- Effective Service
- Fair
- Altruistic
Taylor C.
- Role: Sales Marketing
- Industry: Retail
- Involvement: Business Leader or Manager
Submitted Dec 2024
Buffer provides easy reliable social tools
Likeliness to Recommend
What differentiates Buffer from other similar products?
Buffer offers a variety of social tools at a price that is lower than most competitors. The service is good.
What is your favorite aspect of this product?
Easy to use and reliable
What do you dislike most about this product?
There's not as many customizable options as I would like.
What recommendations would you give to someone considering this product?
Yes I have recommended Buffer to colleagues.
Pros
- Helps Innovate
- Reliable
- Caring
- Saves Time
