What is Buffer?
A better way to manage social media for your business. Buffer makes it easy to manage your business's social media accounts. Schedule posts, analyze performance, and collaborate with your team — all in one place.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
88 Likeliness to Recommend
1
Since last award
90 Plan to Renew
1
Since last award
85 Satisfaction of Cost Relative to Value
1
Since last award
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+90 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Buffer?
Pros
- Reliable
- Efficient Service
- Effective Service
- Respectful
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Social Media Channel Integration Outbound
Social Moderation and Workflow Management
Social Media Channel Integration Inbound
Campaign Execution
Social Post Archival
Dashboards and Visualization
Social Response Management
Social Asset Management
Trend Analysis
Contextual Analysis
Sentiment Analysis
Vendor Capability Ratings
Ease of Implementation
Ease of Data Integration
Quality of Features
Usability and Intuitiveness
Ease of IT Administration
Business Value Created
Ease of Customization
Availability and Quality of Training
Vendor Support
Breadth of Features
Product Strategy and Rate of Improvement
Buffer Reviews
Tejas L.
- Role: Finance
- Industry: Banking
- Involvement: Initial Implementation
Submitted Sep 2024
Easy to use and fantastic product!
Likeliness to Recommend
What differentiates Buffer from other similar products?
Focus on content distribution: Buffer prioritizes scheduling and posting content across multiple platforms. Ease of use: Its user-friendly interface makes it accessible to those without extensive technical expertise. Visual calendar: Buffer's calendar view allows users to plan and organize content in advance. Content suggestions: Its algorithm-driven content suggestions help users create engaging content. Customer support: Buffer offers exceptional customer support, with a focus on community building and user engagement.
What is your favorite aspect of this product?
The fast and effective posting and management of all social media platforms in one place is the best thing i liked about buffer.
What do you dislike most about this product?
Nothing as such.
What recommendations would you give to someone considering this product?
One should use this product for effectiveness.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Kumar P.
- Role: C-Level
- Industry: Consulting
- Involvement: Business Leader or Manager
Submitted Sep 2024
Simple product with affordable price
Likeliness to Recommend
What differentiates Buffer from other similar products?
You can choose the social media platforms as per your choice in the subscription
What is your favorite aspect of this product?
I love the scheduling feature to publish it in a calendar
What do you dislike most about this product?
It has some limitations to use it in smaller screens and mobiles like i didn't find settings, social media connection options
What recommendations would you give to someone considering this product?
Definitely look into the consideration, we love this product you can try and experience the features. Worth try.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Rushabh L.
- Role: Information Technology
- Industry: Finance
- Involvement: IT Leader or Manager
Submitted Sep 2024
Fabulous product and easy to implement
Likeliness to Recommend
What differentiates Buffer from other similar products?
Its intuitive is easy and clean and very easy to implement. Buffer reply tool allows you to manage social media engagements support multiple platforms
What is your favorite aspect of this product?
Support for multiple platforms
What do you dislike most about this product?
Native integrations with CRM tool and project management tools
What recommendations would you give to someone considering this product?
You can start with free plan You should also consider your team size Try using its browser extension as well its amazing value for money in this range
Pros
- Reliable
- Caring
- Unique Features
- Effective Service
Cons
- Inhibits Innovation
