What is CA Service Management?
Provide teams a way to prioritize work with the context to make decisions, while helping business users to not skip a beat with a simple way to connect with IT.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
86 Likeliness to Recommend
96 Plan to Renew
82 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+86 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love CA Service Management?
Pros
- Acts with Integrity
- Over Delivered
- Friendly Negotiation
- Helps Innovate
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Systems Management Integration
Integrated Knowledge Management
Service Catalog
Reporting
Multi-Site Functionality
End User Self Serve
Integration With IT Tools
Business Application Integration
Technician Administration
Multi Device Capability
End User Support Solutions
Vendor Capability Ratings
Business Value Created
Usability and Intuitiveness
Ease of Customization
Quality of Features
Ease of Implementation
Ease of Data Integration
Ease of IT Administration
Product Strategy and Rate of Improvement
Availability and Quality of Training
Vendor Support
Breadth of Features
CA Service Management Reviews
Sandip K.
- Role: Operations
- Industry: Telecommunications
- Involvement: IT Leader or Manager
Submitted Aug 2023
Assurance of Service Management by Broadcom
Likeliness to Recommend
What differentiates CA Service Management from other similar products?
Ease of customization capabilities, Intuitive user interface, On-time technical support, ITIL specific out of the box features, High level integration capabilities with Broadcom and other products, CMDB visualizer capabilities
What is your favorite aspect of this product?
The Most favorite aspect of the CA SM is that it comes up with too intelligent reporting and catalog featured products. CA SM offers wide range of form customizations base on user type/roles. The product offers HA environment with load balancing capabilities. The cause and effect analysis for a CI is value addition part in fault management.
What do you dislike most about this product?
Lack of customization capabilities in new UI introduced since last 3 releases. The New UI need to be customizable as the old one or else customers will not adapt the new UI which could lead in look out to another products offering eye pleasing UIs in the market.
What recommendations would you give to someone considering this product?
If there is a requirement of enhanced user experience and customizable operations in the area of service management, CA Service Management is the preferrable product.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Hasan K.
- Role: Finance
- Industry: Banking
- Involvement: IT Development, Integration, and Administration
Submitted Sep 2022
IT service desk solution
Likeliness to Recommend
What differentiates CA Service Management from other similar products?
The modern IT service desk solution your users will love on-premises and cloud options are ready for you.
What is your favorite aspect of this product?
The mobility and unified self-service features of CA Service Management help you deliver a modern, social media-based user environment.
What do you dislike most about this product?
for me every services good.
What recommendations would you give to someone considering this product?
IT Service Management solutions are the backbone of IT organizations. KnowITSM provides seamless operation between different applications with a single platform approach without standalone modules.
Pros
- Performance Enhancing
- Enables Productivity
- Efficient Service
- Effective Service
Kiara G.
- Role: Operations
- Industry: Engineering
- Involvement: End User of Application
Submitted Jun 2021
Is a good product.
Likeliness to Recommend
What differentiates CA Service Management from other similar products?
All the information can be found on the same platform.
What is your favorite aspect of this product?
Comply with information management quickly.
What do you dislike most about this product?
Nothing, everything works fine.
What recommendations would you give to someone considering this product?
Acquire Clarity SM to improve your work.
Pros
- Continually Improving Product
- Performance Enhancing
- Enables Productivity
- Unique Features