What is CallTrackingMetrics?
CallTrackingMetrics is a digital platform that uses call tracking intelligence to inform contact center automation—resulting in a more personalized customer experience. Discover which marketing campaigns are generating leads and conversions, and use that data to automate call flows and power your contact center.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
93 Likeliness to Recommend
98 Plan to Renew
81 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+88 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love CallTrackingMetrics?
Pros
- Respectful
- Client Friendly Policies
- Reliable
- Enables Productivity
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Call Recording
Call Analytics
Role-Based Access
Manager Annotation and Feedback
Audio Transcription
Application Integration
Dashboards and Reporting
Mobile Support
Pipeline Visibility
Conversation Coaching
Artificial Intelligence Engine
Vendor Capability Ratings
Vendor Support
Ease of IT Administration
Business Value Created
Quality of Features
Ease of Implementation
Breadth of Features
Availability and Quality of Training
Ease of Data Integration
Usability and Intuitiveness
Product Strategy and Rate of Improvement
Ease of Customization
CallTrackingMetrics Downloads
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CallTrackingMetrics Videos
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CallTrackingMetrics Reviews
Caroline J.
- Role: Sales Marketing
- Industry: Energy
- Involvement: IT Development, Integration, and Administration
Submitted Aug 2024
Many features to analyse and optimize
Likeliness to Recommend
What differentiates CallTrackingMetrics from other similar products?
The amount of functions and the detailed data
What is your favorite aspect of this product?
detailed data
What do you dislike most about this product?
very complex
What recommendations would you give to someone considering this product?
Gives you many otions to improve your sales
Pros
- Continually Improving Product
- Reliable
- Unique Features
- Efficient Service
Kory L.
- Role: Sales Marketing
- Industry: Media
- Involvement: Business Leader or Manager
Submitted Jul 2024
CTM is the solution for call tracking for paid ads
Likeliness to Recommend
What differentiates CallTrackingMetrics from other similar products?
CallTrackingMetrics has a track record of sustainability, reliability, and industry expertise.
What is your favorite aspect of this product?
Ease of use, including making quick changes to the account and numbers
What do you dislike most about this product?
The User Interface and navigation need to be adjusted and improved
What recommendations would you give to someone considering this product?
Try CallTrackingMetrics with the basic plan and try the other competitor you are considering. I'm confident that you'll prefer CTM over the other.
Pros
- Reliable
- Performance Enhancing
- Trustworthy
- Unique Features
Joseph V.
- Role: Information Technology
- Industry: Healthcare
- Involvement: IT Leader or Manager
Submitted Feb 2023
Helping us automate, scale, and streamline!
Likeliness to Recommend
What differentiates CallTrackingMetrics from other similar products?
CallTrackingMetrics couples a friendly, easy to use, interface that didn't take long to learn and master. They also provide the features and tools to automate and streamline all of our call center operations to allow more lead generation and growth as a business. Other products fail to provide the same customer support, ease of use, and overall flexibility CTM offers.
What is your favorite aspect of this product?
We love their overall flexibility and ability to do just about everything within their platform. The triggers, actions, and webhooks help us automate everything from call and lead labeling to pushing leads over to our CRM.
What do you dislike most about this product?
The only thing that could be better is it's difficult to troubleshoot problems on your own. Their support team is more then ready to help, but there are some advanced customization that they can't speak on.
What recommendations would you give to someone considering this product?
I would schedule a demo, and really see if this would fit for your organization's needs. Chances are that if you can dream it, CallTrackingMetrics can make it a reality. At least that's how our experience has been thus far.
Pros
- Helps Innovate
- Reliable
- Enables Productivity
- Trustworthy
