What is LNW Casino Management System?
Light & Wonder's (formerly Bally CMS) solutions are powerful gaming engines that seamlessly capture data from floor transactions. We’re not only the leaders in slot accounting; we invented it and continue to evolve our systems to streamline casino operations for maximum performance.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
88 Likeliness to Recommend
100 Plan to Renew
80 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
- Product Experience:
- 96%
- Negotiation and Contract:
- 79%
- Conflict Resolution:
- 92%
- Strategy & Innovation:
- 81%
- Service Experience:
- 91%
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+88 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love LNW Casino Management System?
Pros
- Respectful
- Security Protects
- Reliable
- Performance Enhancing
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Cashless
Bonusing & Promotions
Display Management
Pit & Table Management
Cage & Vault
Slot Floor Management
Marketing & Loyalty Management
Mobile Casino Operations
Mobile Player Experience
Gaming Analytics
Slot Management, Accounting & Reporting
Vendor Capability Ratings
Vendor Support
Ease of IT Administration
Business Value Created
Usability and Intuitiveness
Availability and Quality of Training
Quality of Features
Breadth of Features
Ease of Implementation
Ease of Data Integration
Ease of Customization
Product Strategy and Rate of Improvement
LNW Casino Management System Reviews
Biscut T.
- Role: Operations
- Industry: Gaming and Hospitality
- Involvement: End User of Application
Submitted May 2022
Robust Eye-in-the-sky Casino Management System
Likeliness to Recommend
What differentiates LNW Casino Management System from other similar products?
Its capacity to manage casino, slot, betting, gaming and hospitality data in addition to improving customer service and consequently patron satisfaction.
What is your favorite aspect of this product?
I love the real-time surveillance, displays and reports that capture up-to-the-minute floor activity as it absolutely makes operations management that much easier.
What do you dislike most about this product?
Generally there's not much to dislike though logistics, dishonest patrons and staff management can sometimes be a hassle considering the scale of our large operation.
What recommendations would you give to someone considering this product?
In our industry, hospitality, casino and slot management in a powerful, stable, patron-friendly environment is key. This solution ensures you that. It is very important operation-wise.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Charles W.
- Role: Information Technology
- Industry: Gaming and Hospitality
- Involvement: End User of Application
Submitted Apr 2022
Tremendously Evolving Casino Management Platform.
Likeliness to Recommend
What differentiates LNW Casino Management System from other similar products?
It has iVIEW DM interface that makes it easy to forward marketing messages and player account data to the top screen of the player.
What is your favorite aspect of this product?
Elite bonus suite automates existing promotions and makes it easy and effective to reward current players while attracting more prospects.
What do you dislike most about this product?
Mobile devices aren’t the best gadget to play, however kudos to the vendor on the daily and remarkable version control of this tool.
What recommendations would you give to someone considering this product?
I would endorse it to all gaming and casino industries looking to analyze changes through business intelligence capabilities.
Pros
- Continually Improving Product
- Reliable
- Performance Enhancing
- Enables Productivity
Jerry A.
- Role: Finance
- Industry: Gaming and Hospitality
- Involvement: End User of Application
Submitted May 2022
Proven Gaming and Betting Management Solution
Likeliness to Recommend
What differentiates LNW Casino Management System from other similar products?
It edges ahead in terms of conciliatory reporting, compliance, marketing functionality and promotion tracking.
What is your favorite aspect of this product?
Proper management and trasparency comes to mind in addition to security. Complaints are rare and that makes remittances easy and without complications.
What do you dislike most about this product?
Logistics sometimes are a nightmare, having to deal with indirect complications like network connections and regulations.
What recommendations would you give to someone considering this product?
This App has been tried and tested compared to most gaming platforms. Customer management and betting experience is well managed by this App thanks to experience in the field.
Pros
- Efficient Service
- Effective Service
- Caring
- Saves Time