What is Catalyst?
Catalyst is a Customer Success Platform (CSP), that integrates with all the tools you’re already using to provide one centralized view of customer data. Customer Success Managers can proactively take the right actions to prevent churn, such as receiving automated alerts when a customer is not using certain features that are critical to their success.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
82 Likeliness to Recommend
83 Plan to Renew
79 Satisfaction of Cost Relative to Value
1
Since last award
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+61 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Catalyst?
Pros
- Security Protects
- Helps Innovate
- Continually Improving Product
- Trustworthy
Cons
- Less Generous
- Under Delivered
- Leverages Incumbent Status
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Account Health Tracking
Centralized Note Taking
CRM Integration
Onboarding Portal
Customer Scorecards
Onboarding Workflow Management
Onboarding Collateral Management
Reporting and Analytics
Surveys and Polling
Vendor Capability Ratings
Usability and Intuitiveness
Quality of Features
Ease of IT Administration
Vendor Support
Ease of Customization
Ease of Implementation
Availability and Quality of Training
Business Value Created
Product Strategy and Rate of Improvement
Breadth of Features
Ease of Data Integration
Catalyst Reviews
Lucas M.
- Role: Operations
- Industry: Technology
- Involvement: End User of Application
Submitted Jul 2023
Really useful tool for reporting & analytics
Likeliness to Recommend
What differentiates Catalyst from other similar products?
Haven't seen other products with similar characteristics, but it's certainly easier to customise than most of the CRMs I've used
What is your favorite aspect of this product?
Customisation
What do you dislike most about this product?
There are too many things happening at once - sometimes it makes it hard to focus on the essentials
What recommendations would you give to someone considering this product?
Give it a try!
Pros
- Caring
- Saves Time
- Respectful
Kollin W.
- Role: Information Technology
- Industry: Technology
- Involvement: Business Leader or Manager
Submitted Jul 2023
Fantastic CS CRM!
Likeliness to Recommend
What differentiates Catalyst from other similar products?
Ease of use, pricing is fair, customization is easy for the user to do, CS support is fantastic
What is your favorite aspect of this product?
Clear view into the ongoing health and management of customers by the CS representatives who leverage and manage Catalyst
What do you dislike most about this product?
I like all of it to be honest
What recommendations would you give to someone considering this product?
Buy it! It is so much better than other CS focused CRM systems I've purchased / used at past companies
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Israel V.
- Role: Operations
- Industry: Technology
- Involvement: IT Development, Integration, and Administration
Submitted Jul 2023
A fantastic tool to improve the way you work
Likeliness to Recommend
What differentiates Catalyst from other similar products?
Catalyst is a very intuitive tool that can help you register and improve the way you work. And keep track of your tasks.
What is your favorite aspect of this product?
Task manager It is a great feature that will allow you to standardize tasks you do very often. By creating templates of how an Onboarding process looks like and what tasks are supposed to be done or to do QBRs, it will allow you to save the exact step by step and edit it tailored to you customer needs
What do you dislike most about this product?
Is not a big thing but the fact that I can't create alerts to notify other users that something is happening or that a customer is trending down/up. Mainly alerts are through tasks placed for others
What recommendations would you give to someone considering this product?
If you want to have a great customer success tool this is the one you want. It's quite a similar to other customer success tools but this one will give you the chance or the opportunity to easily understand how it works and improve your employees performance by having a tenderized process of onboarding, renewals or similar things
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing