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Catalyst Software

Catalyst

Composite Score
7.0 /10
CX Score
6.6 /10
Category
Catalyst
7.0 /10

What is Catalyst?

Catalyst is a Customer Success Platform (CSP), that integrates with all the tools you’re already using to provide one centralized view of customer data. Customer Success Managers can proactively take the right actions to prevent churn, such as receiving automated alerts when a customer is not using certain features that are critical to their success.

Company Details


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Awards & Recognition

Catalyst won the following awards in the Customer Success category

Catalyst Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Catalyst.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

82 Likeliness to Recommend

83 Plan to Renew

79 Satisfaction of Cost Relative to Value

1
Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+61 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Catalyst?

24% Negative
16% Neutral
60% Positive

Pros

  • Security Protects
  • Helps Innovate
  • Continually Improving Product
  • Trustworthy

Cons

  • Less Generous
  • Under Delivered
  • Leverages Incumbent Status

Feature Ratings

Average 80

Account Health Tracking

90

Centralized Note Taking

87

CRM Integration

84

Onboarding Portal

80

Customer Scorecards

77

Onboarding Workflow Management

75

Onboarding Collateral Management

75

Reporting and Analytics

73

Surveys and Polling

71

Vendor Capability Ratings

Average 79

Usability and Intuitiveness

86

Quality of Features

85

Ease of IT Administration

80

Vendor Support

80

Ease of Customization

79

Ease of Implementation

78

Availability and Quality of Training

77

Business Value Created

75

Product Strategy and Rate of Improvement

74

Breadth of Features

73

Ease of Data Integration

65

Catalyst Reviews

Lucas M.

  • Role: Operations
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jul 2023

Really useful tool for reporting & analytics

Likeliness to Recommend

8 /10

What differentiates Catalyst from other similar products?

Haven't seen other products with similar characteristics, but it's certainly easier to customise than most of the CRMs I've used

What is your favorite aspect of this product?

Customisation

What do you dislike most about this product?

There are too many things happening at once - sometimes it makes it hard to focus on the essentials

What recommendations would you give to someone considering this product?

Give it a try!

Pros

  • Caring
  • Saves Time
  • Respectful

Kollin W.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Jul 2023

Fantastic CS CRM!

Likeliness to Recommend

10 /10

What differentiates Catalyst from other similar products?

Ease of use, pricing is fair, customization is easy for the user to do, CS support is fantastic

What is your favorite aspect of this product?

Clear view into the ongoing health and management of customers by the CS representatives who leverage and manage Catalyst

What do you dislike most about this product?

I like all of it to be honest

What recommendations would you give to someone considering this product?

Buy it! It is so much better than other CS focused CRM systems I've purchased / used at past companies

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Israel V.

  • Role: Operations
  • Industry: Technology
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Jul 2023

A fantastic tool to improve the way you work

Likeliness to Recommend

10 /10

What differentiates Catalyst from other similar products?

Catalyst is a very intuitive tool that can help you register and improve the way you work. And keep track of your tasks.

What is your favorite aspect of this product?

Task manager It is a great feature that will allow you to standardize tasks you do very often. By creating templates of how an Onboarding process looks like and what tasks are supposed to be done or to do QBRs, it will allow you to save the exact step by step and edit it tailored to you customer needs

What do you dislike most about this product?

Is not a big thing but the fact that I can't create alerts to notify other users that something is happening or that a customer is trending down/up. Mainly alerts are through tasks placed for others

What recommendations would you give to someone considering this product?

If you want to have a great customer success tool this is the one you want. It's quite a similar to other customer success tools but this one will give you the chance or the opportunity to easily understand how it works and improve your employees performance by having a tenderized process of onboarding, renewals or similar things

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

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