What is Catalyst?
Catalyst is a Customer Success Platform (CSP), that integrates with all the tools you’re already using to provide one centralized view of customer data. Customer Success Managers can proactively take the right actions to prevent churn, such as receiving automated alerts when a customer is not using certain features that are critical to their success.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
82 Likeliness to Recommend
83 Plan to Renew
79 Satisfaction of Cost Relative to Value
1
Since last award
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+61 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Catalyst?
Pros
- Security Protects
- Helps Innovate
- Continually Improving Product
- Trustworthy
Cons
- Less Generous
- Under Delivered
- Leverages Incumbent Status
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Account Health Tracking
Centralized Note Taking
CRM Integration
Onboarding Portal
Customer Scorecards
Onboarding Workflow Management
Onboarding Collateral Management
Reporting and Analytics
Surveys and Polling
Vendor Capability Ratings
Usability and Intuitiveness
Quality of Features
Ease of IT Administration
Vendor Support
Ease of Customization
Ease of Implementation
Availability and Quality of Training
Business Value Created
Product Strategy and Rate of Improvement
Breadth of Features
Ease of Data Integration
Catalyst Reviews
Sai R.
- Role: Operations
- Industry: Technology
- Involvement: End User of Application
Submitted Jul 2023
Powers customer success and retention
Likeliness to Recommend
What differentiates Catalyst from other similar products?
Customer health tracking and planning account management in the platform. CRM integration is a huge plus
What is your favorite aspect of this product?
Scorecards for customers
What do you dislike most about this product?
Lack of customizations available
What recommendations would you give to someone considering this product?
Highly recommend using the product to track account health scores
Pros
- Continually Improving Product
- Reliable
- Performance Enhancing
- Trustworthy
Stephney A.
- Role: Public Sector
- Industry: Retail
- Involvement: Business Leader or Manager
Submitted Mar 2023
Catalyst is a powerful tool.
Likeliness to Recommend
What differentiates Catalyst from other similar products?
The ability to update Account information using the notes templates is a great tool that eliminates the need to return to the account. Then, for easy viewing, all of my duties appear on my dashboard.
What is your favorite aspect of this product?
Creating our customer path with automatic stage advancement triggers and adding recovery plans to accounts are just two examples of how well Catalyst can be customized. Aesthetically pleasing account summaries with health ratings in numbers. Adding our Looker info directly into the user interface will also aid in getting ready for client calls. After only a few months of use, Catalyst is already establishing itself as our sole source of truth.
What do you dislike most about this product?
Utilizing this program has been a complete blast so far. Since I’m still discovering things I like months after implementation, I have nothing to say that I dislike.
What recommendations would you give to someone considering this product?
In Catalyst, I enjoy being able to make segments. I keep track of my book of business using a segment that automatically changes whenever Catalyst is updated. Much more effective than manually updating a file with all the information over and over again!
Pros
- Helps Innovate
- Continually Improving Product
- Trustworthy
- Unique Features
Cons
- Charges for Enhancements
Ria S.
- Role: C-Level
- Industry: Energy
- Involvement: Business Leader or Manager
Submitted Mar 2023
The All-in-One Solution for Businesses
Likeliness to Recommend
What differentiates Catalyst from other similar products?
Catalyst sets itself apart from other similar products through its focus on ease and scalability. The product offers a comprehensive suite of features and services, including an intuitive user interface, comprehensive collaboration tools, a comprehensive analytics dashboard, and seamless integration with popular business applications. Additionally, Catalyst provides a wide range of scaling options, allowing users to scale their usage and optimize performance as their needs evolve. Finally, Catalyst offers 24/7 support for customers to ensure that any issues that arise are addressed quickly.
What is your favorite aspect of this product?
My favorite aspect of Catalyst is the fact that it is an open source platform that is constantly being developed by its community. It is easy to use and provides a great platform for creating websites, applications, and more. The fact that it is open source also allows for developers to easily collaborate and build upon each other’s work.
What do you dislike most about this product?
I dislike how Catalyst is not very user-friendly and its interface can be confusing at times. I feel it could be improved by providing more intuitive navigation, more user-friendly features, and better documentation. Additionally, more resources and tutorials should be available to help beginners understand how to use the platform more effectively.
What recommendations would you give to someone considering this product?
I would recommend the following: 1. Consider what specific features and capabilities you need from a marketing automation tool. Catalyst has a wide range of features, so make sure you understand which ones you need to get the most out of the tool. 2. Make sure to take the time to understand the different pricing plans available and determine which one is right for your business. 3. Consider the level of customer service you can expect from Catalyst. Their customer service team is highly rated and can help with any questions or issues you may have.
Pros
- Efficient Service
- Effective Service
- Saves Time
- Helps Innovate
