Latest Research


This content is currently locked.

Your current Info-Tech Research Group subscription does not include access to this content. Contact your account representative to gain access to Premium SoftwareReviews.

Contact Your Representative
Or Call Us:
1-888-670-8889 (US/CAN) or
+1-519-432-3550 (International)
Cisco Jabber Logo
Cisco Jabber Logo
Cisco Systems

Cisco Jabber

Composite Score
8.4 /10
CX Score
8.7 /10
Category
Cisco Jabber
8.4 /10

What is Cisco Jabber?

Mobility doesn’t have to limit productivity. Cisco Jabber delivers instant messaging, voice and video calls, voice messaging, desktop sharing, conferencing, and presence. Find the right people, see whether and how they’re available, and collaborate more effectively.

Company Details


Need Assistance?

We're here to help you with understanding our reports and the data inside to help you make decisions.

Get Assistance

Cisco Jabber Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Cisco Jabber.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

85 Likeliness to Recommend

94 Plan to Renew

88 Satisfaction of Cost Relative to Value


{y}
{name}

Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+88 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Cisco Jabber?

9% Negative
1% Neutral
90% Positive

Pros

  • Trustworthy
  • Effective Service
  • Caring
  • Generous Negotitation

Feature Ratings

Average 83

Instant Messaging

87

Video Conferencing

87

Audio Conferencing VoIP

86

Audio Controls

86

File Transfer

83

Audio Conferencing Call in Bridge

82

Facilitator Functions

82

Virtual Whiteboard

81

Screen Share

80

Keyboard Mouse Control

75

Application Share

72

Vendor Capability Ratings

Average 80

Business Value Created

87

Ease of IT Administration

83

Ease of Data Integration

82

Ease of Implementation

81

Breadth of Features

81

Quality of Features

80

Usability and Intuitiveness

80

Product Strategy and Rate of Improvement

79

Vendor Support

79

Availability and Quality of Training

76

Ease of Customization

75

Cisco Jabber Reviews

Justin R.

  • Role: Operations
  • Industry: Utilities
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Oct 2022

Fantastic communication tool.

Likeliness to Recommend

9 /10

What differentiates Cisco Jabber from other similar products?

Availability on browser and mobile applications. Great for collaboration between users. Fantastic in placing and receiving calls.

What is your favorite aspect of this product?

Easy for users to use and configure. Enables text messaging between users. File sharing is a great aspect.

What do you dislike most about this product?

Improvement in the user interface and experience. More AI machine learning tools. Lack of the video calling feature.

What recommendations would you give to someone considering this product?

You need this tool for collaboration of projects between offices located in different locations.

Pros

  • Continually Improving Product
  • Performance Enhancing
  • Enables Productivity
  • Trustworthy

Amol W.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Oct 2022

Easy to use,awesome product,fantastic results.

Likeliness to Recommend

10 /10

What differentiates Cisco Jabber from other similar products?

Cisco Jabber Collaborate anywhere, on any device Mobility doesn’t have to limit productivity. Cisco Jabber delivers instant messaging, voice and video calls, voice messaging, desktop sharing, conferencing, and presence.

What is your favorite aspect of this product?

Find the right people, see whether and how they’re available, and collaborate more effectively.

What do you dislike most about this product?

There is not much to mention here, with the change of look and feel that they are doing in the new version, the user experience will be similar to Webex Teams and this helps the adoption of the solution. Perhaps the only point to mention is that for some cell phones, the application makes them a little slower than normal.

What recommendations would you give to someone considering this product?

Go for it as its user friendly and a quality product.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Lakshita U.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Oct 2022

Videoconference app - Jabber !

Likeliness to Recommend

9 /10

What differentiates Cisco Jabber from other similar products?

Cisco Jabber is mainly used for video conference as it is best in current market I feel. It provides good audio and video quality which helps in achieving great communication. It also allows users to collaborate by using its most reliable features. It can be used on both desktop and mobile application hence again it is very easily accessible.

What is your favorite aspect of this product?

There are lot of features I love to use on cisco jabber, one of them is videoconference as it not only connects people but also helps to collaborate and work together as if we are working side to side even, we are working remotely. It allows seamless integration with other cisco products. It also helps in managing your tasks and scheduling calls are also simple. Features like instant messaging, screen sharing, recording and many more helps in achieving good productivity and saves lot of efforts.

What do you dislike most about this product?

A feature where it saves all the conversation and don't allow to do it. Otherwise, it is the best application for collaboration.

What recommendations would you give to someone considering this product?

Cisco Jabber is best used for video conference meetings with no hindrances. Provide great benefits and features with quality support. I would definitely recommend everyone to use Jabber for collaboration.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing
Visit our Exponential IT Research Center
Over 100 analysts waiting to take your call right now: 1-519-432-3550 x2019