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Cisco Jabber Logo
Cisco Jabber Logo
Cisco Systems

Cisco Jabber

Composite Score
8.4 /10
CX Score
8.7 /10
Category
Cisco Jabber
8.4 /10

What is Cisco Jabber?

Mobility doesn’t have to limit productivity. Cisco Jabber delivers instant messaging, voice and video calls, voice messaging, desktop sharing, conferencing, and presence. Find the right people, see whether and how they’re available, and collaborate more effectively.

Company Details


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Cisco Jabber Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Cisco Jabber.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

85 Likeliness to Recommend

94 Plan to Renew

88 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+88 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Cisco Jabber?

9% Negative
1% Neutral
90% Positive

Pros

  • Trustworthy
  • Effective Service
  • Caring
  • Generous Negotitation

Feature Ratings

Average 83

Instant Messaging

87

Video Conferencing

87

Audio Conferencing VoIP

86

Audio Controls

86

File Transfer

83

Audio Conferencing Call in Bridge

82

Facilitator Functions

82

Virtual Whiteboard

81

Screen Share

80

Keyboard Mouse Control

75

Application Share

72

Vendor Capability Ratings

Average 80

Business Value Created

87

Ease of IT Administration

83

Ease of Data Integration

82

Ease of Implementation

81

Breadth of Features

81

Quality of Features

80

Usability and Intuitiveness

80

Product Strategy and Rate of Improvement

79

Vendor Support

79

Availability and Quality of Training

76

Ease of Customization

75

Cisco Jabber Reviews

Isabella H.

  • Role: Information Technology
  • Industry: Telecommunications
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted May 2022

Fácil de Trabajar

Likeliness to Recommend

9 /10

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Ivan C.

  • Role: Information Technology
  • Industry: Consulting
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted May 2022

Good and affordable enterprise solution

Likeliness to Recommend

7 /10

What differentiates Cisco Jabber from other similar products?

Easy integration and setup, been in the industry long enough to support the vast customer base

What is your favorite aspect of this product?

Easy to use, intuitive UI

What do you dislike most about this product?

Old UI design and not really modern enough

What recommendations would you give to someone considering this product?

Redesign the UI

Pros

  • Client Friendly Policies
  • Altruistic
  • Trustworthy
  • Effective Service

Cons

  • Commodity Features

Claire N.

  • Role: Operations
  • Industry: Finance
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted May 2022

Astonishing with file share and sharing slides.

Likeliness to Recommend

9 /10

What differentiates Cisco Jabber from other similar products?

It's wonderfully made to suit all my needs with web conferencing meeting. Reliable for instant chats with instant file sharing and instant communication. Magnificent to schedule for our team meeting. Terrific with project planning.

What is your favorite aspect of this product?

It's with great pleasure for video calls and voice calls. Like it's convenience to instantly share all kinds of files including voice notes. Great with presentation through sharing ideas. Impressive with task scheduling.

What do you dislike most about this product?

It's a magnificent beast with video conferencing.

What recommendations would you give to someone considering this product?

It's much more impressive with video calls. Like how it's outstanding to instantly share all kinds of files. Reliable with slideshows. Intuitive user interface.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing
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