What is Cisco Jabber?
Mobility doesn’t have to limit productivity. Cisco Jabber delivers instant messaging, voice and video calls, voice messaging, desktop sharing, conferencing, and presence. Find the right people, see whether and how they’re available, and collaborate more effectively.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
85 Likeliness to Recommend
94 Plan to Renew
88 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+88 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Cisco Jabber?
Pros
- Trustworthy
- Effective Service
- Caring
- Generous Negotitation
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Instant Messaging
Video Conferencing
Audio Conferencing VoIP
Audio Controls
File Transfer
Audio Conferencing Call in Bridge
Facilitator Functions
Virtual Whiteboard
Screen Share
Keyboard Mouse Control
Application Share
Vendor Capability Ratings
Business Value Created
Ease of IT Administration
Ease of Data Integration
Ease of Implementation
Breadth of Features
Quality of Features
Usability and Intuitiveness
Product Strategy and Rate of Improvement
Vendor Support
Availability and Quality of Training
Ease of Customization
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Cisco Jabber Reviews
Choy N.
- Role: Information Technology
- Industry: Technology
- Involvement: Business Leader or Manager
Submitted May 2022
Cisco Jabber is a platform with a wide variety
Likeliness to Recommend
What differentiates Cisco Jabber from other similar products?
Cisco Jabber is a platform with a wide variety of options that will complement a graphical experience for companies to create conferences through video calls in the most comfortable way possible, especially aimed at companies that want a secure space on the web to finalize their negotiations. as well as carrying out communication without the need to be physically present with all the employees of the company, one aspect that differentiates it from the rest is the quality of the software that strives to work at full power and not generate any inconvenience while it is in use, unlike other programs that are saturated and respond very slowly.
What is your favorite aspect of this product?
I am very grateful that this program exists because it helps me a lot, it is my responsibility to manage and communicate a lot of important information about the company, such as keeping payroll and accounting for future negotiations, Cisco Jabber has the advantage of creating different processes that bring information to all the selected people, in addition to how comfortable it is to use this program, the video and audio quality is very good, thanks to this program my performance is remarkable and outstanding.
What do you dislike most about this product?
A great disadvantage can be the little known of the program if this leads me to tell my clients to download it at the agreed time of the conference, this generates an inconvenience due to time and disgust that it generates in the person who does not know it, we hope that over time Cisco Jabber sounds a lot among its competencies.
What recommendations would you give to someone considering this product?
The world has changed and is heading to work fully with technology, in addition to events that do not allow a meeting in person, Cisco Jabber is an ideal tool to be in a constant union through electronic devices, this program has high standards to provide its users with an excellent experience while using it, it is these characteristics that make Cisco Jabber a platform that I like to recommend at all times and to my colleagues at work.
Pros
- Continually Improving Product
- Reliable
- Performance Enhancing
- Enables Productivity
Adam Z.
- Role: Information Technology
- Industry: Communications
- Involvement: End User of Application
Submitted May 2022
Great basic functionalities (chat & 1-on-1 calls)
Likeliness to Recommend
What differentiates Cisco Jabber from other similar products?
Comparably lightweight, the architecture model is closer to the already well-known telephone system - and it's cross-compatible too.
What is your favorite aspect of this product?
The Private Meeting Room function, which opens a virtual room if a number is called, where others may join for a conference call.
What do you dislike most about this product?
The audio and video compression is noticeably lossy, no advanced collaboration functions.
What recommendations would you give to someone considering this product?
Consider whether the basic functionality (chatting and conferencing over text, voice and video) is enough or are the more advanced features really needed.
Pros
- Reliable
- Performance Enhancing
- Helps Innovate
- Enables Productivity
Nicolas R.
- Role: Information Technology
- Industry: Retail
- Involvement: IT Leader or Manager
Submitted Apr 2022
Limited features and bad user experience
Likeliness to Recommend
What differentiates Cisco Jabber from other similar products?
Jabber provides basic features that are included in other products on the market
What is your favorite aspect of this product?
Easy to implement and good authorization management
What do you dislike most about this product?
Pricing method per user and type of authorization
What recommendations would you give to someone considering this product?
Control the necessary features required in your organization and don't hesitate to do a complet benchmark before choossing Jabber
Pros
- Security Protects
- Reliable
- Trustworthy
- Efficient Service
Cons
- Commodity Features
- Inhibits Innovation
- Slower Product Innovation