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Cisco Jabber Logo
Cisco Jabber Logo
Cisco Systems

Cisco Jabber

Composite Score
8.0 /10
CX Score
8.4 /10
Category
Cisco Jabber
8.0 /10

What is Cisco Jabber?

Mobility doesn’t have to limit productivity. Cisco Jabber delivers instant messaging, voice and video calls, voice messaging, desktop sharing, conferencing, and presence. Find the right people, see whether and how they’re available, and collaborate more effectively.

Company Details


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Cisco Jabber Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Cisco Jabber.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

85 Likeliness to Recommend

94 Plan to Renew

87 Satisfaction of Cost Relative to Value


Emotional Footprint Overview

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Emotional Footprint Overview

Product Experience:
86%
Negotiation and Contract:
91%
Conflict Resolution:
91%
Strategy & Innovation:
86%
Service Experience:
91%

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+89 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Cisco Jabber?

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8% Negative
1% Neutral
91% Positive

Pros

  • Trustworthy
  • Effective Service
  • Fair
  • Client's Interest First

Feature Ratings

Average 82

Video Conferencing

87

Instant Messaging

87

Audio Conferencing VoIP

86

Audio Controls

85

File Transfer

84

Facilitator Functions

83

Virtual Whiteboard

82

Audio Conferencing Call in Bridge

82

Screen Share

80

Keyboard Mouse Control

75

Application Share

72

Vendor Capability Ratings

Average 80

Business Value Created

86

Ease of IT Administration

82

Ease of Data Integration

81

Ease of Implementation

81

Breadth of Features

80

Usability and Intuitiveness

80

Quality of Features

79

Product Strategy and Rate of Improvement

79

Vendor Support

78

Availability and Quality of Training

76

Ease of Customization

75

Cisco Jabber Reviews

Kennedy J.

  • Role: Information Technology
  • Industry: Insurance
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Feb 2022

A platform for secure collaboration

Likeliness to Recommend

8 /10

What differentiates Cisco Jabber from other similar products?

One of the many stable products launched by Cisco, Cisco Jabber is the one. It is fully compatible with other Cisco products. It is an excellent platform for making audio/video calls and staying in touch either with colleagues, employees, or clients. The chats in Cisco Jabber are end-to-end encrypted which makes them super secure. It has a very simple and easy-to-use interface and hence newbies can easily adapt to it. One of the best options is the call-forwarding option from Jabber to one’s personal number.

What is your favorite aspect of this product?

It works very well for calling and instant messaging. Group chats can also be created. The interface is very user-friendly and it does not take much space. It has the in-built ability to be integrated for pulling information from the Active directory.

What do you dislike most about this product?

More diversified themes should be provided. Instead of writing XML scripts, it would have been better if it were based on templates. It also lacks integration with other apps such as Webex and this is a major drawback. It has a higher cost as well.

What recommendations would you give to someone considering this product?

One should ensure that he is having strong internet connectivity. The platform is good for internal communication purposes. Zoom or Microsoft Teams can be used for external communication purposes.

Pros

  • Helps Innovate
  • Reliable
  • Performance Enhancing
  • Efficient Service

Raburu W.

  • Role: Operations
  • Industry: Other
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Feb 2022

A Multi-purpose Web Conferencing Solution

Likeliness to Recommend

9 /10

What differentiates Cisco Jabber from other similar products?

Besides being the best web conferencing software, Cisco Jabber also makes business collaboration and communication easy thanks to features such as screen sharing, instant business messaging and among others

What is your favorite aspect of this product?

I like the ease of setting up web meetings and the easy controls. The software makes business collaboration easy There is better communication thanks to features such as business instant messaging

What do you dislike most about this product?

Cisco Jabber has been all good and no complaints

What recommendations would you give to someone considering this product?

For web conferencing and effective business communication, I recommend Cisco Jabber.

Pros

  • Reliable
  • Enables Productivity
  • Trustworthy
  • Unique Features

Holirca Denisa S.

  • Role: Industry Specific Role
  • Industry: Telecommunications
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Feb 2022

Safe professional communication tool

Likeliness to Recommend

8 /10

What differentiates Cisco Jabber from other similar products?

Cisco Jabber conversations are confidential, making it an excellent collaboration tool. The product's convenient and straightforward design makes it quickly adaptable for newbies and requires less time to become acquainted with the program for smooth conversations. One of its greatest solutions is to route calls from Jabber to a private phone line.

What is your favorite aspect of this product?

We required a softphone under pandemic settings as we were capturing actual Cisco IP devices. We may continue to create voice recordings of our personnel' devices like a span less recording approach while utilizing Cisco Jabber.

What do you dislike most about this product?

Jabber frequently refreshes and becomes stuck, causing it to lag while using and necessitate waiting for it to be refreshed before using the program, which normally consumes a long time. The Jabber symbol on desktop is permanent, which occasionally interferes with our interactions on the display, producing latency.

What recommendations would you give to someone considering this product?

Cisco Jabber is among Cisco's quality products. One can easily integrate it in business setting, plus Cisco's support staff is well-educated and capable of providing necessary assistance.

Pros

  • Effective Service
  • Respectful
  • Generous Negotitation
  • Continually Improving Product
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