What is Cisco Jabber?
Mobility doesn’t have to limit productivity. Cisco Jabber delivers instant messaging, voice and video calls, voice messaging, desktop sharing, conferencing, and presence. Find the right people, see whether and how they’re available, and collaborate more effectively.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
85 Likeliness to Recommend
94 Plan to Renew
88 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+88 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Cisco Jabber?
Pros
- Trustworthy
- Effective Service
- Caring
- Generous Negotitation
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Instant Messaging
Video Conferencing
Audio Conferencing VoIP
Audio Controls
File Transfer
Audio Conferencing Call in Bridge
Facilitator Functions
Virtual Whiteboard
Screen Share
Keyboard Mouse Control
Application Share
Vendor Capability Ratings
Business Value Created
Ease of IT Administration
Ease of Data Integration
Ease of Implementation
Breadth of Features
Quality of Features
Usability and Intuitiveness
Product Strategy and Rate of Improvement
Vendor Support
Availability and Quality of Training
Ease of Customization
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Cisco Jabber Reviews
Chiara J.
- Role: Industry Specific Role
- Industry: Finance
- Involvement: End User of Application
Submitted Feb 2022
Cisco Jabber is an efficient collaborative tool
Likeliness to Recommend
What differentiates Cisco Jabber from other similar products?
Cisco Jabber is an ultra-efficient unified intelligence administration. It provides instant messaging, voice and video calls, voice messaging, desktop sharing, conferences, and status. It can also be used as a softphone, so no IP phone is needed.
What is your favorite aspect of this product?
The program can interact with IM instantly and interact with users. Enterprise-class IP voice and video telephony. Cisco Jabber is also integrated with Microsoft Office, which allows us to view the availability status of other users and contact them from within Microsoft Office. Besides, the status will be automatically updated.
What do you dislike most about this product?
In this program messaging is only open within the company, not determined. Similarly, calling behind NAT does not work. There are also no push notifications on Android gadgets. More, it uses a lot of battery on mob equipment.
What recommendations would you give to someone considering this product?
Before using Cisco Jabber we were using another meeting software which we used to have a lot of difficulty in communicating with each other so after using this software now all our problems have been solved. I would advise others to use it too.
Pros
- Respectful
- Acts with Integrity
- Helps Innovate
- Continually Improving Product
Sid J.
- Role: Public Sector
- Industry: Government
- Involvement: End User of Application
Submitted Jan 2022
Like Skype for Business...with an extra feature!
Likeliness to Recommend
What differentiates Cisco Jabber from other similar products?
I have used Skype for Business as the instant messaging tool in most of my jobs, but Cisco Jabber has a unique notification feature that alerts you as soon as a contact returns to "Available" status in green.
What is your favorite aspect of this product?
Cisco Jabber replaced landline very well. Even though I had a landline phone sitting on my desk (same number using VOIP), I used Cisco's Jabber for dialing as it was easier to look up / click on contacts as soon as they showed up in green as "Available" status. I also received calls through the application as it was connected to my hands-free headset.
What do you dislike most about this product?
Nothing to dislike about Cisco Jabber's instant messaging application. However, while writing a proctored online exam set up as a Cisco Webex meeting, I found a lag in the typing of words and scrolling since the Word Document where I essentially "took control" of the examiner's screen displaying the Word document with exam questions.
What recommendations would you give to someone considering this product?
If your team is used to Skype for Business, then you will not find much missing in the Cisco Jabber experience. Rather, you'll find an extra feature when it comes to notifying you about contact's availability status returning to "Available" in green.
Pros
- Helps Innovate
- Performance Enhancing
- Enables Productivity
- Trustworthy
Sarah K.
- Role: Human Resources
- Industry: Other
- Involvement: End User of Application
Submitted Jan 2022
My Experience Using Cisco Jabber
Likeliness to Recommend
What differentiates Cisco Jabber from other similar products?
What makes Cisco Jabber different from competitors is it's simplicity yet is a great software for wen conferencing and business instant messaging. What's more it is cost effective
What is your favorite aspect of this product?
I like that Cisco Jabber is multi-purpose - handles both web conferencing and serves as a business messaging software. It's an affordable solution for communication and meeting online. Using Cisco Jabber is straightforward
What do you dislike most about this product?
Cisco Jabber has been great since deployment.
What recommendations would you give to someone considering this product?
I recommend Cisco Jabber. It's affordable and meets our video conferencing needs. In addition, the software makes collaboration easy. It's a great tool since it's affordable.
Pros
- Continually Improving Product
- Trustworthy
- Respectful
- Fair