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Cisco Jabber Logo
Cisco Jabber Logo
Cisco Systems

Cisco Jabber

Composite Score
8.4 /10
CX Score
8.7 /10
Category
Cisco Jabber
8.4 /10

What is Cisco Jabber?

Mobility doesn’t have to limit productivity. Cisco Jabber delivers instant messaging, voice and video calls, voice messaging, desktop sharing, conferencing, and presence. Find the right people, see whether and how they’re available, and collaborate more effectively.

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Cisco Jabber Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Cisco Jabber.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

85 Likeliness to Recommend

94 Plan to Renew

88 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+88 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Cisco Jabber?

9% Negative
1% Neutral
90% Positive

Pros

  • Trustworthy
  • Effective Service
  • Caring
  • Generous Negotitation

Feature Ratings

Average 83

Instant Messaging

87

Video Conferencing

87

Audio Conferencing VoIP

86

Audio Controls

86

File Transfer

83

Audio Conferencing Call in Bridge

82

Facilitator Functions

82

Virtual Whiteboard

81

Screen Share

80

Keyboard Mouse Control

75

Application Share

72

Vendor Capability Ratings

Average 80

Business Value Created

87

Ease of IT Administration

83

Ease of Data Integration

82

Ease of Implementation

81

Breadth of Features

81

Quality of Features

80

Usability and Intuitiveness

80

Product Strategy and Rate of Improvement

79

Vendor Support

79

Availability and Quality of Training

76

Ease of Customization

75

Cisco Jabber Reviews

Michael J.

  • Role: Human Resources
  • Industry: Utilities
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Mar 2024

Good collaboration and communication tool.

Likeliness to Recommend

9 /10

What differentiates Cisco Jabber from other similar products?

Cisco Jabber stands out from the competition in three important ways: first, it integrates with other Cisco products like Webex. Second, it unifies IM, phone, and video conferencing. Third, it is designed for business situations and has superior security measures.

What is your favorite aspect of this product?

Cisco Jabber's capacity to consolidate several communication features—including IM, phone calls, and video conferencing—into a single interface is its greatest strength, in my opinion, as it allows for more effective teamwork.

What do you dislike most about this product?

My main gripe with Cisco Jabber is that it has an overly convoluted UI and doesn't have all the bells and whistles that other communication platforms have, such an easy way to share your screen.

What recommendations would you give to someone considering this product?

I think Cisco Jabber is great since it works well with other Cisco products and makes teamwork in businesses much easier. The fact that it can streamline many forms of communication also makes administration easier and boosts team output.

Pros

  • Performance Enhancing
  • Efficient Service
  • Effective Service
  • Saves Time

Darrel C.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Feb 2024

"Reliable Product"

Likeliness to Recommend

9 /10

What differentiates Cisco Jabber from other similar products?

Cisco Jabber is designed to scale seamlessly with the needs of growing organizations, providing reliable performance even under high usage volumes. Its robust infrastructure and cloud-based deployment options ensure scalability and reliability, distinguishing it from less robust alternatives.

What is your favorite aspect of this product?

Cisco Jabber supports a wide range of devices and operating systems, including desktop computers, laptops, tablets, and smartphones. This cross-platform compatibility ensures that users can stay connected regardless of their device preferences or location.

What do you dislike most about this product?

Despite its comprehensive feature set, the user interface of Cisco Jabber can be overwhelming for some users. The abundance of options and settings may lead to confusion and hinder adoption, particularly for less tech-savvy individuals.

What recommendations would you give to someone considering this product?

Organizations should carefully evaluate their specific requirements and consider factors such as user interface complexity and customization options before implementing Jabber.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Pratyush A.

  • Role: Finance
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Mar 2024

Fantastic product!

Likeliness to Recommend

9 /10

What differentiates Cisco Jabber from other similar products?

Great UI and very friendly

What is your favorite aspect of this product?

Easy to Use

What do you dislike most about this product?

Disconnects

What recommendations would you give to someone considering this product?

A good buy

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing
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