What is Cisco Jabber?
Mobility doesn’t have to limit productivity. Cisco Jabber delivers instant messaging, voice and video calls, voice messaging, desktop sharing, conferencing, and presence. Find the right people, see whether and how they’re available, and collaborate more effectively.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
85 Likeliness to Recommend
94 Plan to Renew
87 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
- Product Experience:
- 86%
- Negotiation and Contract:
- 91%
- Conflict Resolution:
- 91%
- Strategy & Innovation:
- 86%
- Service Experience:
- 91%
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+89 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Cisco Jabber?
Pros
- Trustworthy
- Effective Service
- Fair
- Client's Interest First
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Video Conferencing
Instant Messaging
Audio Conferencing VoIP
Audio Controls
File Transfer
Facilitator Functions
Virtual Whiteboard
Audio Conferencing Call in Bridge
Screen Share
Keyboard Mouse Control
Application Share
Vendor Capability Ratings
Business Value Created
Ease of IT Administration
Ease of Data Integration
Ease of Implementation
Breadth of Features
Usability and Intuitiveness
Quality of Features
Product Strategy and Rate of Improvement
Vendor Support
Availability and Quality of Training
Ease of Customization
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Cisco Jabber Reviews
Ashlyn A.
- Role: Industry Specific Role
- Industry: Retail
- Involvement: End User of Application
Submitted Nov 2023
Cisco Jabber - Professional online meetup platform
Likeliness to Recommend
What differentiates Cisco Jabber from other similar products?
This amazing platform helps you achieve your main goal; uninterrupted online meetings and conference sessions with its beneficial features that mainly includes: sharing screens even of chats and calls, text messaging inside the app, mobile app, auto-attendance for offices, and voicemail. These are a few features that you will avail on this platform.
What is your favorite aspect of this product?
Cisco Jabber specializes in audio conferences, unlike its video conferencing feature, the audio one is reliable and qualitative. In terms of usage and deployment, I think this platform is very easy to install and operate and the best part is that it has capabilities to cater needs of all kinds and sizes of businesses.
What do you dislike most about this product?
We were so glad that Cisco has its own mobile application but once we started using it we realized that it is not reliable and there are not many options here to avail anyway. The desktop version is much more smooth and reliable.
What recommendations would you give to someone considering this product?
Cisco is amongst those platforms that sell what they say, it is helpful, beneficial and will work fine most of the time. It has abilities to cater the needs of your small to large businesses. You can learn it very easily and in a short period of time. The pricing as well, in my opinion, is justified and reasonable.
Pros
- Efficient Service
- Inspires Innovation
- Altruistic
- Friendly Negotiation
TyRell V.
- Role: Operations
- Industry: Banking
- Involvement: End User of Application
Submitted Nov 2023
Made work harder, and was not reliable
Likeliness to Recommend
What differentiates Cisco Jabber from other similar products?
Cisco allows you to call, and receives calls through a company number. Does not have much different from other products
What is your favorite aspect of this product?
The simplicity of the program, easy to use
What do you dislike most about this product?
The product would repeatedly not load when you first start the computer. It would cause me to lose time at work trying to get it to load. The product is not reliable and company's should just use Skype or Teams to make calls.
What recommendations would you give to someone considering this product?
Explore other options because this product is not reliable and crashes frequently.
Pros
- Includes Product Enhancements
- Security Protects
Cons
- Slower Product Innovation
- Less Reliable
- Inhibits Innovation
Riya T.
- Role: Information Technology
- Industry: Technology
- Involvement: End User of Application
Submitted Apr 2023
Recommended Tool for Internal Communication
Likeliness to Recommend
What differentiates Cisco Jabber from other similar products?
Used this over Skype when conducting confidential internal communication . Keeps chats private.
What is your favorite aspect of this product?
Easy of use and integration with Outlook.
What do you dislike most about this product?
Haven't observed any problems yet .
What recommendations would you give to someone considering this product?
Easy and simple solution for daily office conversations.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing