What is Splunk IT Service Intelligence?
Splunk ITSI is a powerful tool for infrastructure monitoring, event management and mature AIOps platforms.
Company Details
Need Assistance?
We're here to help you with understanding our reports and the data inside to help you make decisions.
Get AssistanceSplunk IT Service Intelligence Ratings
Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard
to access more information on Splunk IT Service Intelligence.
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
86 Likeliness to Recommend
94 Plan to Renew
76 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+92 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Splunk IT Service Intelligence?
Pros
- Enables Productivity
- Unique Features
- Security Protects
- Helps Innovate
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Event & Alert Management Automation
Analyze Activity Data
Security Operations Automation
Operational Task Automation
Analyze Discovery Data
Incident Management Automation
Machine Learning
Data Visualization
Performance & Capacity Management Automation
Problem Management Automation
Explainable and Trainable Algorithms
Vendor Capability Ratings
Quality of Features
Breadth of Features
Ease of Data Integration
Business Value Created
Ease of Customization
Usability and Intuitiveness
Vendor Support
Product Strategy and Rate of Improvement
Ease of IT Administration
Availability and Quality of Training
Ease of Implementation
Splunk IT Service Intelligence Reviews
Anshuman B.
- Role: Operations
- Industry: Retail
- Involvement: IT Development, Integration, and Administration
Submitted Mar 2021
The product is a beast!
Likeliness to Recommend
What differentiates Splunk IT Service Intelligence from other similar products?
The level of integration with other log sources and visualization capabilities that Splunk has is beyond measure.
What is your favorite aspect of this product?
Search & Reporting app, Alerting and different Splunk apps
What do you dislike most about this product?
Splunk uses SPL which is difficult to learn easily. The training is paid and costly. While the documentation is very well available, a direction needs to be found
What recommendations would you give to someone considering this product?
Splunk is a beast and probably the best tool for security engineers out there
Pros
- Continually Improving Product
- Reliable
- Performance Enhancing
- Enables Productivity
Arpita D.
- Role: Operations
- Industry: Energy
- Involvement: IT Development, Integration, and Administration
Submitted Mar 2021
features amazing, user friendly and easy to use
Likeliness to Recommend
What differentiates Splunk IT Service Intelligence from other similar products?
Visualization
What is your favorite aspect of this product?
Dashboard
What do you dislike most about this product?
user friendly
What recommendations would you give to someone considering this product?
To check on sql queries
Pros
- Performance Enhancing
- Trustworthy
- Efficient Service
- Effective Service
Andrew D.
- Role: Information Technology
- Industry: Technology
- Involvement: End User of Application
Submitted Mar 2021
Easy to use but very expensive
Likeliness to Recommend
What differentiates Splunk IT Service Intelligence from other similar products?
The data ingestion ability is simple and the visualizations are nice
What is your favorite aspect of this product?
I like their machine learning platform and their anomaly detection
What do you dislike most about this product?
I think they need to further develop their ML platform
What recommendations would you give to someone considering this product?
They have an assortment of really great trainings, make the most out of them
Pros
- Performance Enhancing
- Reliable
- Unique Features
- Security Protects