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Splunk IT Service Intelligence Logo Award Winner Product Badge
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Cisco Systems

Splunk IT Service Intelligence

Composite Score
7.8 /10
CX Score
8.1 /10
Splunk IT Service Intelligence
7.8 /10

What is Splunk IT Service Intelligence?

Splunk ITSI is a powerful tool for infrastructure monitoring, event management and mature AIOps platforms.

Company Details


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Awards & Recognition

Splunk IT Service Intelligence won the following awards in the AIOps category

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Splunk IT Service Intelligence Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Splunk IT Service Intelligence.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

86 Likeliness to Recommend

94 Plan to Renew

76 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+92 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Splunk IT Service Intelligence?

4% Negative
3% Neutral
93% Positive

Pros

  • Enables Productivity
  • Unique Features
  • Security Protects
  • Helps Innovate

Feature Ratings

Average 78

Event & Alert Management Automation

85

Analyze Activity Data

83

Security Operations Automation

82

Operational Task Automation

81

Analyze Discovery Data

80

Incident Management Automation

79

Machine Learning

79

Data Visualization

78

Performance & Capacity Management Automation

76

Problem Management Automation

74

Explainable and Trainable Algorithms

73

Vendor Capability Ratings

Average 77

Quality of Features

78

Breadth of Features

78

Ease of Data Integration

78

Business Value Created

78

Ease of Customization

77

Usability and Intuitiveness

77

Vendor Support

76

Product Strategy and Rate of Improvement

76

Ease of IT Administration

76

Availability and Quality of Training

76

Ease of Implementation

74

Splunk IT Service Intelligence Reviews

Anshuman B.

  • Role: Operations
  • Industry: Retail
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Mar 2021

The product is a beast!

Likeliness to Recommend

10 /10

What differentiates Splunk IT Service Intelligence from other similar products?

The level of integration with other log sources and visualization capabilities that Splunk has is beyond measure.

What is your favorite aspect of this product?

Search & Reporting app, Alerting and different Splunk apps

What do you dislike most about this product?

Splunk uses SPL which is difficult to learn easily. The training is paid and costly. While the documentation is very well available, a direction needs to be found

What recommendations would you give to someone considering this product?

Splunk is a beast and probably the best tool for security engineers out there

Pros

  • Continually Improving Product
  • Reliable
  • Performance Enhancing
  • Enables Productivity

Arpita D.

  • Role: Operations
  • Industry: Energy
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Mar 2021

features amazing, user friendly and easy to use

Likeliness to Recommend

8 /10

What differentiates Splunk IT Service Intelligence from other similar products?

Visualization

What is your favorite aspect of this product?

Dashboard

What do you dislike most about this product?

user friendly

What recommendations would you give to someone considering this product?

To check on sql queries

Pros

  • Performance Enhancing
  • Trustworthy
  • Efficient Service
  • Effective Service

Andrew D.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Mar 2021

Easy to use but very expensive

Likeliness to Recommend

8 /10

What differentiates Splunk IT Service Intelligence from other similar products?

The data ingestion ability is simple and the visualizations are nice

What is your favorite aspect of this product?

I like their machine learning platform and their anomaly detection

What do you dislike most about this product?

I think they need to further develop their ML platform

What recommendations would you give to someone considering this product?

They have an assortment of really great trainings, make the most out of them

Pros

  • Performance Enhancing
  • Reliable
  • Unique Features
  • Security Protects

Most Popular Splunk IT Service Intelligence Comparisons

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