What is Splunk IT Service Intelligence?
Splunk ITSI is a powerful tool for infrastructure monitoring, event management and mature AIOps platforms.
Company Details
Need Assistance?
We're here to help you with understanding our reports and the data inside to help you make decisions.
Get AssistanceSplunk IT Service Intelligence Ratings
Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard
to access more information on Splunk IT Service Intelligence.
86 Likeliness to Recommend
94 Plan to Renew
76 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
+92 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Splunk IT Service Intelligence?
Pros
- Enables Productivity
- Unique Features
- Security Protects
- Reliable
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Event & Alert Management Automation
Analyze Activity Data
Security Operations Automation
Operational Task Automation
Analyze Discovery Data
Incident Management Automation
Machine Learning
Data Visualization
Performance & Capacity Management Automation
Problem Management Automation
Explainable and Trainable Algorithms
Vendor Capability Ratings
Breadth of Features
Quality of Features
Ease of Data Integration
Business Value Created
Ease of Customization
Usability and Intuitiveness
Vendor Support
Product Strategy and Rate of Improvement
Ease of IT Administration
Availability and Quality of Training
Ease of Implementation
Splunk IT Service Intelligence Reviews
Advita M.
- Role: Operations
- Industry: Technology
- Involvement: IT Leader or Manager
Submitted Nov 2023
Really useful Product with excellent features
Likeliness to Recommend
What differentiates Splunk IT Service Intelligence from other similar products?
One of the big differentiators for AIOps platforms is their ability to collect all formats of big data in varying velocity and volume.
What is your favorite aspect of this product?
Splunk is a powerful monitoring and analysis tool that collects, indexes, and analyzes machine-generated data in real-time.
What do you dislike most about this product?
Nothing as major but the dashboards can be more organized and accurate for client presentation.
What recommendations would you give to someone considering this product?
Must use and also give it a try. It will make daily activities much easier.
Pros
- Enables Productivity
- Helps Innovate
- Continually Improving Product
- Reliable
Krishanu C.
- Role: Information Technology
- Industry: Consulting
- Involvement: IT Development, Integration, and Administration
Submitted Nov 2023
Easy to use and great features as well.
Likeliness to Recommend
What differentiates Splunk IT Service Intelligence from other similar products?
It provides a unified platform for monitoring, troubleshooting and incident response. It incorporates machine learning to analyze vast amounts of data generated by IT systems.it also has features of alerting and incident management. The customization capabilities offered are too good.
What is your favorite aspect of this product?
Machine learning capabilities
What do you dislike most about this product?
The complexity and the learning curve is a bit tough if you are a beginner.
What recommendations would you give to someone considering this product?
When considering the adoption of Splunk AIOps Platform or any similar product, it's important to carefully evaluate the specific needs and requirements of your organization. Here are some recommendations for someone considering Splunk AIOps: Understand Your IT Environment: Assess the complexity and scale of your IT environment. Consider the types of data sources, the volume of data, and the variety of systems in your infrastructure. Evaluate Use Cases: Identify specific use cases and challenges within your IT operations that you intend to address with an AIOps solution.
Pros
- Generous Negotitation
- Effective Service
- Caring
- Respectful
Poonam K.
- Role: Information Technology
- Industry: Banking
- Involvement: IT Leader or Manager
Submitted Nov 2023
Features are great!
Likeliness to Recommend
What is your favorite aspect of this product?
Features and functionality of product Integration with enterprise IT and security stack Vendor reputation and next-gen/cloud capabilities Customer Service/Technical SME expertise Cost/licensing models, etc.
What do you dislike most about this product?
Customer service can be more proactive
What recommendations would you give to someone considering this product?
Great product for scalability!
Pros
- Continually Improving Product
- Performance Enhancing
- Unique Features
- Inspires Innovation
