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Splunk IT Service Intelligence Logo Award Winner Product Badge
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Cisco Systems

Splunk IT Service Intelligence

Composite Score
7.8 /10
CX Score
8.1 /10
Splunk IT Service Intelligence
7.8 /10

What is Splunk IT Service Intelligence?

Splunk ITSI is a powerful tool for infrastructure monitoring, event management and mature AIOps platforms.

Company Details


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Awards & Recognition

Splunk IT Service Intelligence won the following awards in the AIOps category

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Splunk IT Service Intelligence Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Splunk IT Service Intelligence.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

86 Likeliness to Recommend

94 Plan to Renew

76 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+92 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Splunk IT Service Intelligence?

4% Negative
3% Neutral
93% Positive

Pros

  • Enables Productivity
  • Unique Features
  • Security Protects
  • Helps Innovate

Feature Ratings

Average 78

Event & Alert Management Automation

85

Analyze Activity Data

83

Security Operations Automation

82

Operational Task Automation

81

Analyze Discovery Data

80

Incident Management Automation

79

Machine Learning

79

Data Visualization

78

Performance & Capacity Management Automation

76

Problem Management Automation

74

Explainable and Trainable Algorithms

73

Vendor Capability Ratings

Average 77

Quality of Features

78

Breadth of Features

78

Ease of Data Integration

78

Business Value Created

78

Ease of Customization

77

Usability and Intuitiveness

77

Vendor Support

76

Product Strategy and Rate of Improvement

76

Ease of IT Administration

76

Availability and Quality of Training

76

Ease of Implementation

74

Splunk IT Service Intelligence Reviews

Advita M.

  • Role: Operations
  • Industry: Technology
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Nov 2023

Really useful Product with excellent features

Likeliness to Recommend

7 /10

What differentiates Splunk IT Service Intelligence from other similar products?

One of the big differentiators for AIOps platforms is their ability to collect all formats of big data in varying velocity and volume.

What is your favorite aspect of this product?

Splunk is a powerful monitoring and analysis tool that collects, indexes, and analyzes machine-generated data in real-time.

What do you dislike most about this product?

Nothing as major but the dashboards can be more organized and accurate for client presentation.

What recommendations would you give to someone considering this product?

Must use and also give it a try. It will make daily activities much easier.

Pros

  • Enables Productivity
  • Helps Innovate
  • Continually Improving Product
  • Reliable

Krishanu C.

  • Role: Information Technology
  • Industry: Consulting
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Nov 2023

Easy to use and great features as well.

Likeliness to Recommend

9 /10

What differentiates Splunk IT Service Intelligence from other similar products?

It provides a unified platform for monitoring, troubleshooting and incident response. It incorporates machine learning to analyze vast amounts of data generated by IT systems.it also has features of alerting and incident management. The customization capabilities offered are too good.

What is your favorite aspect of this product?

Machine learning capabilities

What do you dislike most about this product?

The complexity and the learning curve is a bit tough if you are a beginner.

What recommendations would you give to someone considering this product?

When considering the adoption of Splunk AIOps Platform or any similar product, it's important to carefully evaluate the specific needs and requirements of your organization. Here are some recommendations for someone considering Splunk AIOps: Understand Your IT Environment: Assess the complexity and scale of your IT environment. Consider the types of data sources, the volume of data, and the variety of systems in your infrastructure. Evaluate Use Cases: Identify specific use cases and challenges within your IT operations that you intend to address with an AIOps solution.

Pros

  • Generous Negotitation
  • Effective Service
  • Caring
  • Respectful

Poonam K.

  • Role: Information Technology
  • Industry: Banking
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Nov 2023

Features are great!

Likeliness to Recommend

10 /10

What is your favorite aspect of this product?

Features and functionality of product Integration with enterprise IT and security stack Vendor reputation and next-gen/cloud capabilities Customer Service/Technical SME expertise Cost/licensing models, etc.

What do you dislike most about this product?

Customer service can be more proactive

What recommendations would you give to someone considering this product?

Great product for scalability!

Pros

  • Continually Improving Product
  • Performance Enhancing
  • Unique Features
  • Inspires Innovation

Most Popular Splunk IT Service Intelligence Comparisons

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