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Splunk IT Service Intelligence Logo Award Winner Product Badge
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Cisco Systems

Splunk IT Service Intelligence

Composite Score
7.8 /10
CX Score
8.1 /10
Splunk IT Service Intelligence
7.8 /10

What is Splunk IT Service Intelligence?

Splunk ITSI is a powerful tool for infrastructure monitoring, event management and mature AIOps platforms.

Company Details


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Awards & Recognition

Splunk IT Service Intelligence won the following awards in the AIOps category

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Splunk IT Service Intelligence Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Splunk IT Service Intelligence.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

86 Likeliness to Recommend

94 Plan to Renew

76 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+92 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Splunk IT Service Intelligence?

4% Negative
3% Neutral
93% Positive

Pros

  • Enables Productivity
  • Unique Features
  • Security Protects
  • Helps Innovate

Feature Ratings

Average 78

Event & Alert Management Automation

85

Analyze Activity Data

83

Security Operations Automation

82

Operational Task Automation

81

Analyze Discovery Data

80

Incident Management Automation

79

Machine Learning

79

Data Visualization

78

Performance & Capacity Management Automation

76

Problem Management Automation

74

Explainable and Trainable Algorithms

73

Vendor Capability Ratings

Average 77

Quality of Features

78

Breadth of Features

78

Ease of Data Integration

78

Business Value Created

78

Ease of Customization

77

Usability and Intuitiveness

77

Vendor Support

76

Product Strategy and Rate of Improvement

76

Ease of IT Administration

76

Availability and Quality of Training

76

Ease of Implementation

74

Splunk IT Service Intelligence Reviews

Arup Kumar P.

  • Role: Information Technology
  • Industry: Finance
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Nov 2023

Data-driven decisions made easier

Likeliness to Recommend

10 /10

What differentiates Splunk IT Service Intelligence from other similar products?

Drawing insights from data helped our organisation arrive at important decisions and track metrics crucial to the team's growth and organisation at large. Of all the analysis and insights, we find application performance monitoring and debugging of live issues (from the logs) encountered in production to be most note-worthy.

What is your favorite aspect of this product?

Data at rest or transit is very vulnerable to security attacks This software provides the required security while handling all types of data, be it sensitive or not. Alongside this, its customisation and flexibility are very effective while integrating with other software.

What do you dislike most about this product?

The speed becomes a concern sometimes while handling a disproportionate amount of data. Also, the reliability of the product can be improved because, in recent times, our team faced quite frequent outages.

What recommendations would you give to someone considering this product?

The software is effective only when the amount of data provided is of sufficient amount to draw decisions. So, if your organisation is not dealing with a substantial amount of data and you are expecting good inference from your data, then it may happen that the decisions provided by the software are not very effective from an ROI perspective or blatantly wrong in some cases.

Pros

  • Inspires Innovation
  • Caring
  • Fair
  • Helps Innovate

Siddharth S.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Nov 2023

Convenient to use! Super efficient for monitoring.

Likeliness to Recommend

8 /10

What differentiates Splunk IT Service Intelligence from other similar products?

The way it helps in ingesting data from multiple sources and it helps in providing analytics and taking actions accordingly.

What is your favorite aspect of this product?

I love this product because of the quality of performance monitoring and analysis.

What do you dislike most about this product?

Not much to dislike but the discounts should be more generous on high usage.

What recommendations would you give to someone considering this product?

Sure I will recommend it for big data management and monitoring and analysis features.

Pros

  • Reliable
  • Unique Features
  • Caring
  • Generous Negotitation

Sindhura K.

  • Role: Information Technology
  • Industry: Communications
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Nov 2023

Easy to use and fantastic product

Likeliness to Recommend

10 /10

What differentiates Splunk IT Service Intelligence from other similar products?

Completely different from others as we have different kind of dashboards, query executions, report fetching etc

What is your favorite aspect of this product?

Query editing

What do you dislike most about this product?

Nothing is to be dislike all are good

What recommendations would you give to someone considering this product?

It's an important tool which everyone must use it

Pros

  • Helps Innovate
  • Continually Improving Product
  • Performance Enhancing
  • Enables Productivity

Most Popular Splunk IT Service Intelligence Comparisons

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